Ross Carter

*** ********* ****

Newport News, Virginia 23602

757-***-**** (Home)

757-***-**** (Mobile)

abmc5s@r.postjobfree.com

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SUMMARY OF QUALIFICATIONS

Management professional with twelve years experience. Offering excellent

interpersonal and communication skills. Consistently recognized for

superior leadership and team building. Highly organized with strong time

management skills, able to prioritize and handle multiple tasks in a fast

paced environment.

Core competencies include:

* Personnel Management and Supervision * Warehouse,

Distribution, Production Operating Systems

* Workforce and Production Scheduling * MS Excel, PowerPoint,

and Word

* Employee Training, Development and Evaluation * New Product

Evaluation

* Team Building and Process Improvement * Contract Negotiations

* Employee Recruitment and Interviewing * Outsourcing

Opportunity Assessment

* Expense and Revenue Budgeting * Inventory Control

* Policy Development and Implementation * Supply Procurement,

Storage and Distribution

A results oriented professional with strong attention to detail.

Effectively interacts with staff at all levels. Proven ability to work

efficiently and effectively both independently and in a team environment.

EXPERIENCE

THE FRESH MARKET, Newport News, Virginia

2009-Present

Department Manager - Grocery and Dairy

Responsible for managing the Grocery and Dairy Departments with combined

annual gross revenue of $1,800,000. Other responsibilities include managing

vendor performance, shipping and receiving for the entire store, and

procurement of all non-perishable goods and Dairy merchandise. Manage

warehousing, inventory, and product turnover for Grocery and Dairy

merchandise to ensure minimal product loss due to expiration or damage.

Manage department staffing to insure adequate staffing levels, direction,

and discipline to fulfill store and service requirements while maximizing

productivity and minimizing labor costs. Train and develop staff by

administering and supervising established Fresh Market orientation and

training procedures, as well as by providing hands on guidance and

direction to insure maximum productivity and safety. Evaluate staff by

utilizing annual performance evaluations and issuing merit based wage

increases. Partner with Human Resources to address performance and

behavioral issues, and administer disciplinary action. Ensure adherence to

all housekeeping and safety procedures.

. Consistently outperform revenue forecasts through effective product

merchandising and inventory management.

. Consistently maintain compensation expense at or below budget

regardless of deviations in sales versus plan.

. Effectively utilize a scan-based procurement system, utilizing just-in-

time inventory control techniques to minimize overhead.

Ross Carter

Page Two

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DAILY PRESS, Newport News, Virginia

1997-2008

Operations Manager - Production (2005-2008)

Managed the night operation in the Pressroom and Packaging Departments, and

oversaw division operations as needed. Ensured adequate staffing,

direction, and discipline to fulfill production requirements while

maximizing productivity and minimizing labor costs. Participated in

developing operating plans and budgets. Assisted in planning and

acquisition of new equipment and technology, and coordinated planning,

implementation, and training for new equipment. Communicated with staff

providing feedback, leadership, work assignments, and key success factors.

Trained and developed staff through communication, counseling and written

performance appraisals. Partnered with the Human Resources Department to

administer disciplinary and corrective action. Developed and implemented

standard operating procedures to ensure a high level of productivity,

reliability, accuracy, and product quality. Ensured adherence to safety

and housekeeping procedures through training, policy implementation, and

proper maintenance of the facility.

. Increased productivity by 40% over a period of 18 months.

. Reduced compensation expense by $1000 a week by identifying and

scheduling equipment repairs.

. Led a company-wide best practices team charged with making on-going

improvements in the production and maintenance operation.

Operations Manager - Distribution (1997-2005)

Managed a multi-market distribution operation. Prepared and maintained

annual expense budgets for Daily Press owned publications. Ensured ongoing

compliance with budgetary requirements, analyzed monthly variance reports,

and prepared a variance explanation report for senior management.

Supervised and evaluated a staff of six exempt and four non-exempt

employees, as well as 75 independent contractors. Managed and maintained

two distribution centers, managed supply inventory, and ensured that

employees and contractors were following safety and housekeeping policies.

Made recommendations and submitted reports regarding department goals,

expense and revenue budgeting, organizational structure, and staffing.

Developed immediate and long-range strategies for the service and sale of

products. Ensured that productivity goals were met or exceeded.

Established collection policies and procedures. Participated on cross-

departmental project teams.

. Improved customer service by reducing errors by one-third.

. Received Tribune Excellence Award for improvements in customer

satisfaction.

. Received two Daily Press Leadership Awards for turning around

underperforming operations.

EDUCATION

Bachelor of Science - Business Administration, Bridgewater College,

Bridgewater, Virginia, 1996

List of Distinguished Students, National Deans List Registry

MBA - Management & Leadership Specialization, Florida Institute of

Technology, Melbourne, Florida, 2010

Phi Kappa Phi National Honor Society

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