Manager Management

GLEN PATTERSON

**** ******** ***** *********, ** 38672

Phone: 901-***-**** Email: abmc4p@r.postjobfree.com

Director of Operations / Distribution Center Manager/ Operations Management

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EDUCATION

MBA with concentration in Change Management and Continuous Improvement -

August, 2003

University of Memphis; Memphis, Tennessee

BBA in Marketing Management - August, 1997

University of Memphis; Memphis, Tennessee

SKILLS AND ABILITIES

Directing and managing multi-site Cost and waste reduction

inventories

Creating and implementing innovative Communicating and working with diverse

process improvement programs individuals and groups

Implementing Change Management Envisioning, setting, and achieving goals

Strategies

Presenting new and innovative Building business relationships and teams

approaches to operations and supply

chain management. Producing bottom-line results

Identifying, analyzing and resolving Exceeding customer needs/expectations

supply chain and team problems Training, mentoring, and performance

coaching

QUALIFICATIONS

An adaptable, creative, knowledgeable, reliable, hardworking and customer-

focused leader with more than 25 years supply chain, logistics, process

improvement, and inventory management experience and accomplishment in:

Distribution management and Complex data gathering and analysis

team leadership CTPAT Implementation/Compliance

Creative problem-solving Crisis management and resolution

Customer care and satisfaction Resource planning and utilization

New business and program development Process Improvement

ISO Environment Experience Full P&L responsibility

EXPERIENCE

Operations Manager/Quality Assurance Manager- Whitmor - Memphis, TN 2004

to Present

Responsibilities included establishing Operations Management and Quality

Initiatives to ensure vendor and customer standards compliance. Created QMS

from ground up to ensure company Quality standards are met. Over past 2

years reduced defective rates from Chinese vendors on A inventory items by

10% on average.

Distribution Manager- The Jordan Company - Memphis, TN

2001 to 2004

Managed three functional areas: fleet/distribution, finished goods

inventory/ shipping, and recycling of salvageable materials with total

budget responsibilities in excess of $1M annually

General Manager of Distribution Center- Textron Fastening Systems -

Memphis, TN 1999 to 2001

Lead team of 20+ associates, including 5 direct reports to maintain high

parts inventory and logistics management standards to meet need of major

customers including Mercedes-Benz and other Mid-South manufacturers.

Asst. Traffic Manager/ Distributor Support Specialist- National Safety

Associates - Memphis, Tennessee 1989 to 1999

Provided administrative and support services to 100+ distributor network.

Developed inventory control and logistics strategies that supported

domestic and international operations.

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