Customer Service Medical

Willette L Owens

***** ****** **** ***-

***-****

Southfield, Michigan

**********@*****.***

Objective: Medical Receptionist or Unit

Clerk

Highlights of Qualifications

. Seven years experience in clerical and receptionist

. Proficiency in Microsoft Word, Excel, Power Point, Access, & Internet

. Advanced training in unit management with customer service

. Very efficient and effective with ability to motivate others

. Team leader always enabling others to achieve potential goals

. Works well independently or as a team player

. Flexible, dependable, responsible, always has patients welfare in mind

. Self-motivated, willing to learn new thing, excellent work ethic

Relevant Skills and Experience

Medical Receptionist/Health Facility

. Handled 10 line phone system, took accurate phone messages, directed

calls to correct individuals/department

. Scheduled and confirmed appointments, took pharmacy calls, filled phone

prescriptions

. Maintained large data base using Microsoft Word, Excel and Access

. Pulled and printed lab tests and x-ray results

. Assembled and maintained patient medical charts

. Completed appropriate medical documentation for doctors, medical records

and insurance purposes

. Ran errands, substituted in various departments when short staffed

. Maintained and scanned Input/Output records

Unit Clerk/Hospital

. In charge of all paperwork and documents for in-patient charts

. Communicated with physicians, interns, nurses, patient care assistants,

patients and families

. Ordered necessary medical and linen supplies for entire unit

. Maintained nurse and physician stations with proper equipment and

supplies

. Set up appointments for patients and family members, social workers,

therapists, etc.

. Input special physician orders for treatment, surgery, therapy,

nutrition, lab work

Employment History

Medical Receptionist DMC Rehab, Detroit, MI 12-

2006-08/2010

Unit Clerk Harper Hospital, Detroit, MI

12/1998-12/2006

Education

Tuskegee Institute University, Tuskegee, Alabama-Online Nursing Program

Certificates

CPR - DMC, Detroit, MI

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