Technical Support Software

ROSELLER G. CUASAY

** ******** *****, ***********, ** 07621

201-***-**** *******@*****.***

OBJECTIVE:

Highly skilled professional with strong technical knowledge seeking to

obtain a challenging position in an AutoCAD driven environment that will

utilize my analytical and operational skills to assist towards the

established goals of a progressive company.

TECHNICAL SKILLS and QUALIFICATIONS:

. AutoCAD 2010 Certification

. Revit Architecture 2010

. Autodesk 3Ds Max Design

. Autodesk Inventor

. Architectural Desktop 2010

. SolidWorks 2009

. 2D/3D Solid Modeling (Top, Front and Left)

. Operation System: MS-DOS, Windows 2000, Windows XP, Windows

Vista, Windows 7

. Networking: LAN, WAN, TCP/IP, WINS, DHCP, DNS

. Hardware: IBM, Cisnet, ZT, Compaq, Dell, Gateway, Cisco, Xerox, HP

LaserJet, Network Card, Sound Card, Video Card, Modems

. Desktop Application Software: MS Word, Excel, Outlook, PowerPoint,

InfoPath, Visio, Adobe Acrobat, Java, Jinit, VNC, Symantec, VPN, Lotus

Notes, HP JetAdmin, Avaya VOIP Telephony Systems

EDUCATION:

2010 CDM Institute, Wayne, NJ - Autodesk CAD Industry Expert - AutoCAD

Certification Training

1999 Computer Professional Learning Center, Jersey City, NJ - A+

Certification Training

1998 The CHUBB Institute, Jersey City, NJ - Diploma in Computer

Programming

1989 Far Eastern University, Manila, Philippines - Bachelor of Science in

Architecture

EXPERIENCE:

EVERGREEN SHIPPING AGENCY CORPORATION, Jersey City, NJ 04/02-04/09

Technical Support Analyst

. Assisted with administration of a network with over 1000 users across the

US and Canada.

. Significant involvement in configuring; troubleshooting, and

administering users, laptops, desktops, and blackberry devices for onsite

and mobile users.

. Traveled and acted as Project Lead to locations to upgrade and configure

network peripherals due to relocation

. Ensured documentation is up-to-date with regards to resolving and

relaying any problems between users and section leaders which encompasses

Lotus Notes, Microsoft Office, Spyware/Adware, Wireless VPN, Printers,

and all EGA proprietary software applications.

. Integral role in testing process; designing and developing validation

plans and test plan documentation

. Open and resolve tickets from domain users and outside vendors (IBM, HP,

Sprint, DELL)

. Liaise with vendors to procure equipment and services, and resolve

deployment issues

UNITED AIRLINES, Ohare, IL, Carson, CA & Los Angeles, CA

06/99 - 12/99

Technical Support Specialist

. Provided technical support to users through verbal communications at

various facilities.

. Troubleshoot and maintained network components with various users and

performed upgrade.

. Upgraded and maintained company's on-line documentation.

CITICORP, New York, NY

02/99 - 06/99

Helpdesk Technician

. Troubleshoot computer equipment from problem resolution to configuration

of hardware.

. Significant involvement in software remediation projects from testing,

removal and upgrading of software for Y2K compliance.

. Close interaction with users regarding problem resolution of newly

installed or upgraded software.

Contact this candidate