Manager Project

Parag R. Patel mba itil lean *(bb

**** ****** *****, *** ******, OH 43054 614-***-**** (

******@*****.*** ( WWW.LINKEDIN.COM/IN/PARAGRPATEL

IT Operations Management Professional

< 15 + years experience of proven leadership, management, and vision in

successfully developing and executing operational strategies for business

optimization and transformation.

< Extensive background in managing domestic and offshore operations,

business process management, business transformation and application

portfolio management, and product management with demonstrated experience

in global/international management and in implementing business

priorities using industry leading methods.

< Strengths include operations management, strategy and feasibility

planning, organizational development, operational excellence, integration

of organization and national culture, and business process improvement.

Business Skills and Specialization

CERTIFIED ITIL SERVICE Six Sigma Black Belt, Lean, Resource Management/Team

MANAGEMENT Kaizen Building

Global/International Gap Analysis, Root Cause Quality & Performance

Operations Analysis Improvement

In/Out Sourcing/Off Business Process Operational/Cultural

Shoring Management/CMMI Alignment

Program & Project Business Optimization & Vendor Relationship

Management Transformation Management

Selected Accomplishments

. WINNER OF THE 2009 GET GREEN COLUMBUS "MOST INNOVATIVE" TEAM AWARD - A

COLUMBUS MAYOR MICHAEL COLEMAN INITIATIVE, FOR MBA STUDENTS, TO FIND

SUSTAINABLE SOLUTIONS TO ENVIRONMENTAL, SOCIAL, AND BUSINESS CHALLENGES.

. Managed a global technology operations division with a $14 M profit and

loss (P&L) responsibility and a staff of 143.

. Spearheaded a new operations startup in India for off-shoring IT services

to lower production and operational costs.

. Managed resource demand of a global resource pool to leverage

availability of cost effective operations resources.

. Facilitated two merger driven programs to globalize operations of two

divisions spanning five regions (US, UK, Latin America, India, & Asia

Pacific).

. Recognized and formalized an opportunity that saved the company almost $1

M by consolidating the infrastructure and operations of two disparate

document management systems.

. Mentor and Coach of the New Albany Plain Local School District Middle

School Science Olympiad Team.

Career Highlights

PROGRAM MANAGER/BUSINESS LEAD, EXULTECH CONSULTING 2010 - PRESENT

. Defined and implemented performance measures for Ohio Department of

Development's state and federal programs. Analysis and recommendations

include enterprise wide project, data management, and reporting systems.

Process & Operational Excellence Engineer - Volunteer, OhioHealth 2009 -

2010

. Designed and implemented an automated call distribution system for a

critical services transfer center help desk.

Infrastructure Senior Manager, Global Operations Programs, JPMorgan Chase

2003 - 2009

. Established an Off-shore operations center and reengineered the global IT

division resulting in 35% faster delivery, average of 15% productivity

increase per worker, and $480,000 in operational cost savings.

Senior Project Manager, Huntington National Bank 2000 - 2002

. Identified a strategic opportunity that reduced annual operating expenses

by $540,000, recovered $305,000 of capital costs, eliminated $105,000 in

annual vendor service fees, and created a fail-over site for business

continuity.

Operations Manager, JPMorgan Chase 1992 - 2000

. Managed a 24/7 operations support staff responsible for vendor

relationships, projects, translating business requirements, conducting

risk assessments, and enforcing adherence to corporate governance

policies.

Testimonials

LEADERSHIP AND COMMUNICATION SKILLS THAT MADE HIM SUCCESSFUL [ON TWO

ORGANIZATION GLOBALIZATION EFFORTS] WILL

make him an asset to any organization." - Director

a detail oriented results focused manager. His strong leadership

abilities inspire his subordinates to excel" - Colleague

style of empowered management allows his subordinates to focus on what

needs to be done while encouraging

them to think outside the box to accomplish goals in a timely manner." -

Colleague

Education

( MASTER OF BUSINESS ADMINISTRATION (MBA) ( BS IN COMPUTER SCIENCE (

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