Human Resources Manager

Susan Lester

*** *** ****** ****

Newhall, IA *2315

Cell 319-***-****

Summary

Experienced Human Resources Professional, with a broad range of expertise

in recruiting, compensation and employee relations. Energetic leader with

solid management skills honed through a hands on approach. Demonstrated

ability to play a strategic role in defining and achieving organizational

goals.

Professional Experience

APAC Customer Services, Inc. (11/3/97 - Present)

Senior Human Resources Manager (2/1/01 - Present)

. Provided human resources direction and leadership for up to 15 locations

- 1500 to 2000 employees.

. Advised Center Business Managers on employee relations issues to ensure

consistent application of policies and compliance with legal requirements

and company practices.

. Reenergized focus on retention initiatives to assist Center Business

Managers in reducing attrition.

. Aligned self and position as a business partner with Center Business

Managers, Director of Operations, and center staff by developing

relationships.

. Provided guidance and leadership to members of staffing departments to

increase efficiencies in hiring and improve results with hiring goals.

. Managed transition of active centers through WARN notices and provided

critical human resources support during final 60 days of operations.

Director of HRIS (11/9/98 - 1/31/01)

. Partnered with the HR department and Operations staff to develop,

implement and monitor the effectiveness of existing corporate policies,

guidelines and procedures recommending revisions as well as new policies

which are cost effective and consistent with HR trends and Corporate

Objectives.

. Identify areas of opportunity for advancement and innovation within Human

Resources information systems (HRIS), policies and procedures. Construct

process improvements to position the organization for legal compliance

and competition with the industry.

Manager of Compensation and HRIS (10/23/98 - 11/8/98)

Compensation Analyst (11/3/97 - 10/22/98)

. Manage and administer job evaluation process of development, modification

and on-going competitive review of positions by conducting personal

interviews with managers, review of job questionnaires, re-examination of

existing job descriptions and applying market analysis benchmarking.

. Administers base pay, short and long term bonus incentives programs

including the orchestration of the merit increase and review process,

management incentive bonuses, calculation of field performance

excellence. Developed individual compensation statements for salary and

incentive program participates.

Cambridge Associates (8/11/97 - 11/2/97) Contract Compensation Analyst -

worked at APAC Customer Services, Inc.

Firstar Bank Cedar Rapids (1/10/80 - 5/17/97)

(Positions held: Assistant Vice President, Human Resources Officer,

Benefits Administrator, Accounting Clerk and Human Resources

Clerk/Assistant)

Payroll

. Converted entire Comshares System to Cyborg for 16 banks and 1700 people.

. Administer and coordinate the operation of the regional human resources

system including payroll and employee records maintenance.

. Generate payroll for 1700 employees bi-weekly from the source of

authorization to delivery of checks maintenance of earnings records and

compliance with federal, state, and local reporting requirements.

. Balance and approve the payroll general ledger handling all accounting

for monthly and year end payroll information

Human Resources/Benefit Administrator

. Recruit, screen and hire employees for non-officer positions throughout

the bank.

. Present overall picture of bank environment for new employee orientation

classes; provide follow-up for new employees throughout the first month

of employment.

. Conduct workshops/training classes regarding health, dental, retirement,

401k plans.

. Handle questions and inquires regarding benefits, payroll and general

human resources issues.

. Assist with the development, maintenance and adherence of Affirmative

Action plan.

. Developed check list system for all employment modifications, customized

procedures ensuring all steps are covered in the hiring process.

. Re-designed and organized the necessary procedures for available

positions within the bank.

. Analyzed compensation packages bank wide ensuring regulated salary plans,

presented to divisional managers with guidelines to determine appropriate

pay rates and increase.

Education

1981 Kirkwood Community College (Cedar Rapids)

Associate of Arts (General Studies)

Computer Experience

Proficient with MS Word, MS Excel, MS PowerPoint

Familiar with MS Access, Adobe

Affiliations

Society for Human Resources Management (SHRM)

Eastern Iowa Human Resources Association

Professional Women's Network

United Way Volunteer

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