Customer Service Insurance

Lynn Gambrell

* ******* *****

Greer, SC *****

Phone: 864-***-**** E-mail: abmbxz@r.postjobfree.com

Objective:

To obtain a position in an office setting with an opportunity for career advancement. Skilled professional with eight

years experience in the insurance industry and twenty one years customer service experience. Excellent

organizational, communication, interpersonal and problem-solving skills. Produce high quality and accurate work in a

rapid paced environment while maintaining service standards at the highest levels. Maintain professionalism at all

times and use discretion when handling confidential data. Self starter, attention to details and highly adaptable to

changing work environments and technology.

Experience:

April 2006 to March 2010-RE/MAX Foothills Real Estate Greenville, SC

Bookkeeper

• Data Entry of all listings and contracts

• Responsible for all billing to agents

• Answered phones as required

• Paid commissions to agents

• Scanning of documents to Docstar

• Responsible for entering and balancing escrow account

• Accounts payable

June 1998 to February 2006-Liberty Insurance Services/RBC/IBM Greenville, SC

IBM Global Services specializes in third party administration for life insurance, health insurance, preneed insurance

and annuities.

Customer Service Representative

• Answer incoming customer calls regarding preneed, final expense and whole life insurance.

• Lead representative in Call Center

• Was promoted to the Claims department in June 1999

• Assisted Premium Accounting and Policy Administration when needed

Senior Claims Analyst

• Processed death claims

• Processed contestable claims

• Research expired and lapsed policies in order to determine if claims were payable

• Trained new employees for the claims area

• Administrative duties for the claims manager

• Participated in Six Sigma

Education/Computer Skills

• Greenville Technical College-August 1986 to February 1988-Accounting and Business Courses

• Software: Microsoft Word, Outlook, Lotus Notes, Microsoft Excel, Access, AS400, ADAM, Docstar,

Quickbooks, Lone Wolf, and Broker Pro

• Medical Terminology Certificate-Greenville Technical College, Greenville, SC.

** References furnished upon request

Contact this candidate