Management Insurance
Resume:
EDUCATION & CERTIFICATIONS
Associates Degree in Liberal Studies
Certified Workers' Compensation Professional [CWCP] Certified
Risk Manager [CRM]
Certified Insurance Counselor [CIC] Associates in
Claims [AIC]
PROFESSIONAL EXPERIENCE
National Account Coordinator
Specialty Risk Services Hartford Financial Group
April 2009 - present
National account management responsibilities include preparing reporting
deliverables; providing loss exposure analysis and counsel; coordinating
claims training events; conducting risk management training sessions;
regulatory reporting; managing operational procedures to ensure program
performance
Senior Risk Management Analyst
John Deere & Company, Corporate Headquarters January
2006 - March 2009
Corporate risk management responsibilities included day-to-day
administration of global casualty insurance programs; supervising and
mentoring direct report; analyzing risk exposures; interpreting coverage;
managing premium allocations; serving as liaison to internal corporate
departments, insurance carrier and TPA
Workers' Compensation Risk Manager
ACE USA ESIS January 2003 -
January 2006
On-site TPA contracted role to KONE, Inc. included managing nationwide
workers' compensation program to deliver cost-effective early return to
work, provider network and medical management programs; investigating,
negotiating and settlement of claims within an eight-state region;
conducting nationwide claim file audits to ensure quality effectiveness;
analyzing data to identify risks; implementing corrective actions and
monitoring impact and results; mentoring claims staff to improve case
management; participating in general and auto liability serious injury
roundtables to establish reserves and settlement evaluations
Measurable Results
. Significant reductions of Severity Index & Industrial Injury Frequency
Ratings
. Lost time claims reduction of 10% (percent of lost time injuries to
total injuries reported)
. Increased nationwide physician network penetration from 48 percent to
79 percent
. Integrated acquisitions and created individualized risk management
programs
PROFESSIONAL EXPERIENCE (cont'd.)
Risk Administrator
KONE, Inc. March 200 -
January 2003
Corporate risk responsibilities within the law department included serving
as insurance carrier, TPA and broker liaison; coaching contract management
and field staff on risk and insurance matters; designing, implementing and
managing risk management policies and procedures; administering the US
insurance procurement process; internal auditing of Total Quality
Management tools
Measurable Results
. Regionalized corporate workers' compensation program
. Created and implemented early return to work program, "zero tolerance"
for lost time
. Brought a dedicated auto & general liability unit on-site
. Created and implemented an additional insured and self-insured
programs
Multi-Line Claim Representative
Kemper Insurance Company June 1997 -
March 2000
Insurance carrier job role included managing a multi-jurisdiction claims
portfolio through investigation, negotiation, evaluation and settlement of
property, general liability, auto and workers' compensation claims
STRENGTHS
Technical Professional
Windows OS Project management
Microsoft Office Collaborative approach
RMIS Databases Creative solutions
CONTINUING DEVELOPMENT
Extensive continuing education coursework in-
Risk Management
Total Quality Management
OSHA compliance [30 hour card]
Carolyn Potts
*********@*****.***
CJP
CJP
Carolyn Potts
*********@*****.***
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