Sales Customer Service

Kathleen M. Dorton Doane

**** *. ******* ***. 443-***-****

Parkesburg, PA 19365 abmbx8@r.postjobfree.com

Innovative BDC/Internet Manager with 15 years experience including website

Summary management, call center management, database support and heavy customer service.

Consistently created and managed 25 – 40% of sales traffic. Strong strategic thinker and

team builder.

Website Management Sales and Marketing

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Areas of Expertise

Customer Service & Technical Support Administration and Reporting

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Inventory Management Employee Training and Supervision

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COOK AUTOMOTIVE

Automotive BOB BELL CHEVROLET NISSAN

Internet DON WHITE’S TIMMONIUM

Management CASTLE TOYOTA 2005 2009

Internet Sales Manager

Created a comprehensive Internet Department from the ground up.

Responsible for support and development of all internet related sales activity.

1. Launched marketing plans for increased lead generation and traffic.

2. Hired and managed appointment setters and Internet Sales Personnel.

3. Website management and web design.

4. Phone and Internet sales.

5. Inventory management

6. Lead provider website backend management.

7. Pre owned Vehicle Inventory Management.

Newspaper

Editor EAST COUNTY TIMES 2002 2005

Editor

Oversaw and directed content of local newspaper and the management of reporting and

photographic staff.

Responsible for copy and placement editing of a newspaper with a circulation of 70,000.

1. Award winning photographer and columnist.

2. Supervision of staff, interns and freelance reporters and support staff.

3. Upgraded newspaper editorial section from manual to digital layout

4. Research, fact finding and writing of news stories.

SUTHERLAND GROUP

Technical Sales and LAND 5 CORPORATION

Support LOWELL BROWN ENTERPRISES 1986 2000

Sales, Sales Management

Consistently received Top Sales awards. Mastered several departments within the

individual companies.

Responsible for growth and profitability of vertical market software database solution as

well as hardware/software sales and sales management. Technical support.

5. Internet, inside and outside sales for technology based companies

6. Established more efficient ways of doing business as the market and technology

changed.

7. Alpha tester and user interface consultant for software development

8. Technical support for Macintosh and Windows product lines for accounting and

database management software.

9. Team management and sales management duties.

10. Lead generation and vendor interface.

11. ISO9001 Certified Auditor

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