Customer Service Management
Resume:
Mark Ott
Asheville, NC 28803
E-Mail: *********@***.***, Phone: 803-***-****
Professional Objective
Multi-talented, success-oriented professional seeks a position in Supply
Chain Management, Purchasing Management, Logistics Management, or Materials
Management that will utilize my skills, education, and experience to
significantly contribute to a company's efficiency, organization, growth,
and profitability.
Professional Experience
BALDOR ELECTRIC COMPANY -- Asheville, NC
Commodity Buyer -- Aug. 2009 to Present
. Purchase, plan, schedule raw materials used in the manufacture of power
transmission products.
. Manage suppliers through our vendor rating system by measuring suppliers
based on cost, delivery, performance, quality, and customer service.
. Review current sources and identify new sources of supply. Implement
changes where needed to ensure our business goals are achieved.
. Identify opportunities to reduce raw material inventory and implement
projects to achieve the reduction goals.
. Manage current Kanban systems and implement new Kanban systems where
needed.
. Identify cost savings opportunities and implement changes in order to
meet our cost reduction goals.
. Run MRP and place orders daily with supply base.
. Manage material flow in our warehouse. This includes supervising 8
employees in our shipping/receiving department.
. Interface daily with Sales, Engineering, Production, Finance, and
department associates to ensure business goals are achieved.
. Assist with implementing the new SAP computer system.
. Work on various Lean Manufacturing projects for opportunities to improve
the business operations.
BALDOR ELECTRIC COMPANY -- Fort Mill, SC
Materials Manager -- Nov. 2007 to Aug. 2009
. Was promoted to Materials Manager shortly after Baldor Electric acquired
Reliance Electric. Due to a decline in business, Baldor closed this
facility down and I was transferred to Asheville, NC.
. Using SAP MRP system, with 4 direct reports and 7 indirect reports, we
manage all aspects of material flow for the manufacturing of large
industrial motors, which includes purchasing, scheduling, production
planning, shipping, receiving, warehousing, and those employees working
in these departments.
. Manage the supply chain; work with problem suppliers daily to achieve
quality parts and at least 95% on-time deliveries. Manage approx. $17
million spend budget annually.
. Identify new supplier sources and implement supplier changes where need
to reduce our total raw materials cost and improved quality of raw
materials.
. Work with supply base to reduce our total raw material costs. Achieved
cost reduction goal of $200,000 annually by working with engineering,
quality, and our supplier sources to implement changes.
. Manage suppliers through our vendor rating system by measuring suppliers
based on cost, delivery performance, quality, and customer service.
. Manage cycle count program and implement changes where needed to improve
inventory accuracy.
. Maintain weekly production schedule and supplier schedules to ensure on
time deliveries.
. Maintain appropriate inventory levels to ensure production goals can be
met while improving cash flow through inventory reduction projects.
Reduced inventory from $3,444,000 to $2,700,000.
. Track engineering changes to ensure smooth transitions. Control, manage,
and decrease the amount of obsolete inventories.
. Interface daily with Sales, Engineering, Production, Finance, and
department associates to ensure business goals are achieved.
. Work on various Lean Manufacturing projects for opportunities to improve
the business operations.
. Proficient with SAP, MRP systems, MS Word, Excel, Power point, Access,
and Outlook.
BALDOR/RELIANCE ELECTRIC COMPANY -- Athens, GA
Buyer/Planner -- Aug. 2005 to Nov. 2007
. Plan, and schedule sales orders of industrial motors and factory orders
for components used in the manufacture of industrial motors.
. Purchase raw materials used in manufacturing of electric motors through
US and International sources. Identify waste and implement cost
reduction plans with suppliers.
. Run MRP and maintain weekly production schedule and supplier schedules to
ensure at least 95% on time deliveries to customers as well as our fill
rate goals for stock orders.
. Helped the company grow from producing 1600 motors per week to 2600
motors per week during a 2 year period and increased on time to customers
from 60% to 95%.
. Interface daily with Engineering, Production, Finance, and Purchasing to
ensure business goals are achieved.
. Have completed the 5 week Lean Manufacturing training and have achieved
Lean Master Certification. Total savings from my lean project was
approx. $125,000.
JOHNSON CONTROLS AUTOMOTIVE SYSTEMS -- Madison, MS
Master Scheduler -- Jan. 2005 to Aug. 2005
. In the manufacture of vehicle seating at a Tier 1 automotive supplier to
Nissan, responsible for running MRP in the QAD (MFG Pro) computer system.
Report production daily using the JTDS (UNIX) computer system. Report
daily shipments and confirm shipments are reported correctly. Import
weekly and daily releases from the customer into our QAD (MFG Pro)
computer system.
. Run the weekly supplier release update. Correct all system issues and
resolve any problems with the accuracy of the releases.
. Ensure engineering changes are implemented according to the plan from
engineering and the supply base.
. Responsible for tracking and decreasing all premium freight for the
Materials department. Conduct reviews with Materials Analyst to ensure
proper actions are taken to avoid all future premium freight.
. Manage all model year change over processes for the Materials department.
Responsible for working with engineering, program management,
accounting, and purchasing to ensure that new parts, purchase orders, and
bill of materials are loaded in the system correctly.
Materials Analyst -- Sept. 2003 to Jan. 2005
. Purchase, plan, and schedule components and raw material used in the
manufacture and assembly of vehicle seating. Maintain processes and
procedures which ensure accurate inventory, accurate supplier releases,
timely material receipts, and 100% on-time delivery from the supply base
while balancing inventory levels against risk and transportation costs.
Manage supplier base to ensure correct inventory levels are achieved and
schedules are met.
. Manage US and International sources of supply. Review and implement
supplier changes based on cost, delivery, and quality.
. Track engineering changes to ensure smooth transitions for new products.
Control, manage, and decrease the amount of obsolete inventories.
. Manage and find corrective actions needed for all expedite shipments at
the company. Conduct 8D and the 5 "why" problem resolution to ensure
that the proper corrective actions are implemented.
RAYTHEON ELECTRONIC SYSTEMS -- Forest, MS
Material Control Specialist -- Sept. 2001 to Sept. 2003
In the Battlefield systems and Electronic warfare Materials department,
manage all material issues for the TPQ 47, TPQ37, and ASR radar programs.
Purchase, plan and schedule movement of raw materials, packaging materials,
parts, components, services, supplies, finished goods and related material
through production and inventory processes. In front-end procurement mode,
analyzes data and determines factors that affect prices and determines
lowest cost consistent with quality and reliability to meet required
schedules.
Produced weekly metrics for all Battlefield radar and ASR programs using
multiple computer programs. Identified the strengths, weaknesses and risks
produced from metrics. Provide corrective action plans for material
problems and present to management.
Managed Material Finances through Earned Value Management systems.
Identified trends and made corrective actions to financial problems.
Report monthly finances to management.
Education Bachelor of Business Administration
Major: Business Management with Emphasis in
Production/Operations
Minor: Business Administration
MIDDLE TENNESSEE STATE UNIVERSITY, Murfreesboro, Tennessee,
2001
Certification: Lean ManufacturingMaster Received July 2007 during
employment with Baldor in Athens, GA
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