Customer Service Front Desk

LORIN R. VAN ZANTEN

*** ****** ***** ***** ***********, PA 19320 610-***-****

abmbvr@r.postjobfree.com

EDUCATION

Albright College, Bachelor of Science August 2005-May

2009

Concentration in Biotechnology.

Related course work: General Biology, Analytical

Chemistry, Organic Chemistry, Genetics, Developmental

Biology, Molecular Genetics, Histology, Bacteriology,

Molecular Biology, Cell Biology, Scientific & Biomedical

Imaging

January Interim, Paris, France January 2009

Related course work: Philosophy, French

HONORS & ACHIEVEMENTS

Community and Leadership Scholarship August 2005 - May

$5,000 annual scholarship awarded based upon merit 2009

INTERNSHIP EXPERIENCE

Reading Hospital and Medical Center, Nursing Mar. 2009 - May

Administrative Intern 2009

Worked under the Nursing Administrative Supervisor

assisting with the transition of the nursing program

through entering survey data into SPSS, analyzing the

results, and presenting the data on charts/graphs.

Employment History

Victoria's Secret, Store Associate (Seasonal) Oct. 2008 -

Perform cash and credit transactions, resolve customer Present

complaints and answer questions knowledgeably, and

provide excellent customer service through presenting

customers with the correct product for their needs.

Beth Cohen, Nanny July 2009 - July

Assist in the care of a young child; prepare and feed 2010

him meals at the appropriate times; think of activities

to keep him occupied during the day; lay him down for

naps; assisted with potty training; discipline when

needed

Albright College Alumni Relations, Student Worker / Sept. 2008 - May

Secretary 2009

Assisted in various tasks consisting of entering

information into databases, secretarial work, and

receptionist duties.

Club Volant Fitness, Child Care / Front Desk Attendant June 2008 - Aug.

(Summer Job) 2008

Resolved customer complaints, performed cash and credit

transactions, exceeded guests' expectations evidenced

through relationships developed with guests, attended to

children aging from newborns to preteen years, and

cleaned and maintained childcare room.

Wawa Food Markets, Store Associate Oct. 2007 - March

2008

Completed required daily tasks as well as performed cash

and credit transactions, prepared customer orders

efficiently and correctly, and gained a thorough

knowledge of deli routines and cleanliness.

Chili's Bar and Grill, Waitress July 2007 - Oct.

2007

Provided excellent customer service by delivering meals

swiftly and correctly to multiple tables at one time,

performed cash and credit transactions.

The Bowling Palace, Party Hostess / Counter Help Feb. 2002 - Jan.

2008

Trained new employees in product presentation,

cleanliness, portion size, and food preparation,

performed cash and credit transactions, exceeded guests'

expectations evidenced through relationships developed

with guests, tended to many groups at one time while

remaining organized, resolved customer complaints and

answered questions knowledgeably.

LEADERSHIP & MANAGEMENT ACTIVITIES

Phi Mu Women's Fraternity, Ritual Chair Sept. 2007 -

Jan. 2008

Applicable SKILLS

Skills

Ability to multitask or delegate Very organized

work as needed Admirable work ethic

Strong communication skills Active listener

Leader Energetic

Detail minded Responsible

Computer

Proficient in Microsoft Office Typing 55 WPM.

applications-Access, Excel, Outlook, Internet research.

PowerPoint, Publisher and Word. Desktop publishing.

Competent in both PC and Mac Experienced in SPSS

operating systems.

References

References available upon request.

Contact this candidate