Human Resources Manager
Resume:
Veronica A. Chapman, SPHR
Cellular 757-***-****
P.O. Box 245, Pilot, Virginia 24138
****************@*****.***
PERSONAL OBJECTIVE
As a human resources professional with years of hands-on experience and
business savvy, my objective is to use my knowledge and abilities to
provide an organization the necessary hands-on leadership necessary to be
successful in today's highly-regulated business environment.
PROFESSIONAL SUMMARY
I have over 20 years of progressive HR management experience spanning all
tactical and strategic functional areas of Human Resources as a broad-
based, hands-on generalist. My experience has been gained over a number of
service industries including consulting, construction, healthcare,
professional services, federal contractors, and international
organizations. I have held several positions with responsibility for multi-
site, as well as, multi-state HR operations with up to 1,200 employees.
Additionally, I have due diligence, merger and acquisition experience with
a number of my positions.
EMPLOYMENT HISTORY
1/25/10 - Present Senior Human Resources Consultant (Commission
only as of July 12, 2010)
Titan Group LLC, Richmond, VA (804)
754-8330
. Human Resources consulting firm of 10 that provides Talent Strategy
Services, Compensation Services, Human Resources Advisory Services,
Employee Training and Leadership Development, and Executive Benefits
. Primary responsibility to HR Advisory Group that providing HR Strategy
Development, HR Advice, HR Interim Management, HR Retained Search, HR
Practice Audits, HR Assessment / Needs Analysis, and Employee
Handbooks
. Project management specifically for HR Practice Audits, Job
Descriptions, and Employee Handbooks.
1/2/08 - 6/15/09 Director of Human Resources and Administration (Corporate)
Delta-T Corporation, Williamsburg, VA (757)
941-0188
NOTE: Position was eliminated when employee count was in the 50's;
responsibilities assumed by General Counsel prior to being acquired by
another company once headcount was at mid 20's
. Human Resources Generalist responsibilities with emphasis on
compensation, benefits, employee development, recruitment, employee
development, and employee relations
. Engineering, procurement and construction organization that builds
ethanol plants world-wide
. Almost 300 people located at 2 office locations, and 'on assignment'
employees and contractors in 21 states, as well as abroad in 2
countries
. Support management team of 16 department heads
. Supervise 12 employees directly, as well as through a matrix reporting
structure
. Was hired to considerably reduce the size of company with the
possibility of closing the company within an unknown time frame due to
the company's failing industry (construction of ethanol plants that
use corn as its feedstock)
9/30/03 - 1/1/08 Human Resources Consultant / President / Self-Employed
HR Solutions of Hampton Roads, Ltd, Newport News, VA
NOTE: Closed business due to downturn in economic environment
(recession)
. Specialized in employment law compliance
. Managed and resolved complex employee relations issues
. Conducted thorough and objective internal investigations
. Created and / or revised policies, procedures, and employee handbooks
. Human Resources services that included: compliance auditing, strategic
planning, job analyses and job descriptions, training and development,
recruitment of difficult-to-place positions, supervisory training,
career-path process, mediation services, and special projects
. Authored and presented a three-day seminar entitled "HR 101 - A
Practical Approach to Human Resources"
7/18/01 - 5/3/03 Director of Human Resources (Corporate)
Goodman & Company, LLP, Norfolk, Virginia (757) 457-
3210
NOTE: Position was eliminated when corporate functions were
decentralized
. Human Resources Generalist position with emphasis on compensation,
benefits, employee development, recruitment, employee development, and
employee relations
. Major audit and accounting firm; a governmental prime and
subcontractor
. Up to 500 employees located in 11 locations throughout Virginia and
Maryland
. Directly supervised 4 employees
. Employed to create and develop the human resources and employment
practices
. Established the Human Resources Department
8/14/00 - 7/18/01 Human Resources Manager
Mary Immaculate Hospital, Newport News, VA (757) 886-
6281
. Human Resources Generalist position with emphasis on payroll,
compensation, benefits, recruitment, employee development, and
employee relations
. Non-profit acute care hospital of over 850 employees and the
affiliated nursing home, St. Francis Convalescent Center of over 140
employees (total of approximately 1,000 employees)
. Directly supervised 4 employees
. Responsible for staffing the hospital's open positions from 65 to less
than 10 in less than 4 months
. Worked with regional Human Resources Team on company-wide projects and
initiatives
2/28/00 - 6/14/00 Director of Human Resources and Administration
GC Services, LP, Chesapeake, VA (757) 549-
5400
NOTE: Company lost contract with MCI and closed local operations
. Human Resources Generalist responsibilities with emphasis on payroll,
compensation, benefits, training, recruitment, employee development,
and employee relations
. Teleservices inbound call center of up to 700 employees
. Directly supervised 13 employees
. Responsible for directing the successful recruitment campaign for 19
different languages to provide inbound service inquiry support as well
as international directory assistance
8/25/97 - 2/23/00 Human Resources Senior Manager
Faneuil - Virginia, Inc., Newport News, VA (757)
896-3000
. NOTE: Company lost contract with Bell Atlantic and closed local
operations
. Human Resources Generalist responsibilities with emphasis on
compensation, benefits, training, recruitment, employee development,
and employee relations
. Teleservices call center of up to 1,200 employees
. Directly supervised 15 employees
. Call center consisted of both inbound and outbound calls, service and
sales calls respectively
. Staffed call center from 30 employees to 1,200 employees in less than
1 years
. Established and managed the Administration, Human Resources,
Recruiting, and Training Departments
8/17/87 - 6/12/95 Human Resources Manager, Home Care Enterprise
Division
Riverside Health System, Inc., Newport News, VA (757)
534-7000
. Human Resources Generalist responsibilities with emphasis on benefits,
payroll coordination, recruitment, employee development, and employee
relations
. Non-profit medical home-care operation which included home health care
and home care equipment retail offices, in addition to the Health
System's 3 major Wellness Centers
. Supported up to 380 employees in 7 office locations and supervised 2
employees
. Part of the due diligence and acquisition team in 1993 when Smith-
Kline Laboratories acquired Riverside Reference Laboratories
EDUCATION
Bachelor's Business Administration and Human Resources
American InterContinental University-Buckhead, Atlanta, VA
Graduated with honors - Summa cum Laude (GPA- 4.0)
Prior additional educational studies:
Mediation Certificate Program
Old Dominion University, Norfolk, VA
Professional Human Resources Management Certificate Program
Old Dominion University, Norfolk, VA
Business Administration; and Science (pre-medical)
Christopher Newport University, Newport News, VA
Cellular and Molecular Biology (pre-medical)
California State University, Northridge, CA
Science (pre-medical)
Glendale Community College, Glendale, CA
Science (pre-medical)
Laramie County Community College, Cheyenne, WY
EMT Certificate Program
Community College of the Air Force, Maxwell-Gunter AFB, AL
OTHER
Authored and presented a 3-day seminar entitled
"HR 101- A Practical Approach to Human Resources"
Senior Professional in Human Resources Certificate (SPHR)
Professional in Human Resources Certificate (PHR)
Professional Human Resource Management Certificate
International Human Resources Management Certificate
Internal Investigations Certificate
Mediation Certificate
Notary Public in the Commonwealth of Virginia
National Member of Society for Human Resource Management (SHRM)
REFERENCES Available upon request
Contact this candidate