Customer Service Quality Assurance

Bridget K. Parker

PO Box **** -- Gentry, AR ***** -- Phone: 479-***-**** --

*************@*****.***

OBJECTIVE:

Continue to expand my knowledge and abilities through ever increasing

accountability and opportunities.

SUMMARY OF SKILLS:

. Time Management

. Communication Skills

. Organizational Skills

. Data Mining

. Data Analysis

. Proficient with MS Word; Excel; Power Point

. Basic Access

. Basic Dunn & Bradstreet Market Insight

. Host

. Jewel

. AP Notes

. FACT

. WellPoint ProPBM, Benefit Builder

. ProcareRx

EMPLOYMENT EXPERIENCE:

NorthWest Arkansas Community College, Business Division: 1/2010

to Present;

Adjunct Faculty;

Microeconomics - The theory of markets, firms, and resource allocation

constitute the first part of the course. The remainder of the course

covers growth, derived demand, and stabilization policy.

Wal-Mart Stores, Inc, Health & Wellness, Low Price Network; 8/2006

to present;

Coordinator, Program Administration;

Coordinate with sales team to ensure all stakeholders needs are met

within the parameters of processor, policy, and compliance

regulations; Plan formation and implementation; Creation and

negotiation of contracts, HIPPA/Business Association

Agreements/Addendums; Input data into processor; Coordinate with

eligibility; Data Mining, Analytics; Reduction in process

redundancies; Creation of procedures manual; Financial reporting;

Rebate analysis; Claims/Processor Auditor; Customer service

American Family Life Assurance (AFLAC); 10/2005 to

8/2006;

Independent Agent

Sales to small businesses and individuals of supplemental indemnity

policies; Research local companies for possible sales of supplemental

indemnity policies; Manage and administer existing clients and book of

business; Customer service.

Benton County Department of Human Services, Part-time/Temp; 1/2005

to 4/2005;

Family Support Specialist I

Conducted applicant interviews; Analyzed documents; Created client

budgets and generated client Food Stamp and Medicaid benefit amounts.

NorthWest Arkansas Community College, Student Services: 5/2002 to

12/2004;

Secretary I

Customer service; assisted students with enrollment and class

selection; assisted students with enrollment of Wal-Mart University;

generated transcripts; organized archiving of student files; created

document imaging protocols.

Work Study - Financial Aid Office;

Filing; archiving; data entry.

McKee Foods, 6/1997 to 11/2002;

Quality Assurance Technician.

Tested products/ingredients recorded those findings; production line

and raw ingredient audits; assured production was within FDA and McKee

guidelines; assured packaging adhered to McKee guidelines and was

labeled properly.

Packaging Technician,

Placed product into package; assuring packages were sealed and marked

properly;

assured product was the correct weight, size, and proportion.

Peterson Farms, 2/1995 to 5/1997;

Trainer

Conducted New Hire Orientation; Company Policies, Lock-Out-Tag-Out

procedures, Right to Know - Material Safety Data Sheets, Blood Bourne

Pathogens, Conducted Soft Skill Training: Time Management; Conflict

Management; Communication; Sexual Harassment, trained new hatchery and

poultry farm crew members on proper techniques for position.

Joseph O Hoffman, D.O. Office Manager 1975 to 1980

EDUCATION:

College:

Webster University, enrolled in Master of Arts in Human Resource

Management

Webster University, 2009; MBA

Franklin University, 2006; Bachelor of Science in Business

Administration with a minor in Marketing (Cumma Sum Laude)

NWACC, 2003; Associate of Science in Business

Trade Schools:

Graduate of Marinello School of Beauty, November 1973; course of study

in Cosmetology

Graduate of Bryman School of Medical Assisting, January 1975; course

of study in Back/Front Office

Specialized Classes:

Dale Carnegie Training 1996

Fred Pryor "Train the Trainer" Training 1996

References available upon request

Contact this candidate