Customer Service Assistant

Jason D. Brown

*** ******** ******

Gallatin, TN. 37066

615-***-**** Home

615-***-**** Cell

Summary

Over 4 years as materials management assistant as lead for maintaining accurate materials to

assembly and for inventory accuracy. Have worked on the assembly line and warehouse with

individual responsibilities and with material management team as well. Strengths include:

computer literacy, gathering and maintain data and implementing team responsibilities.

Experience

Apex@ Dell Inc.

HelpDesk technician

Take calls for high security clearance field. Troubleshoot users Desktops/Laptops “break-fix”

field. Assistuser over the phone by troubleshoot users hardware/software/networking issues.

May2010-present

Publix Supermarket

Meat clerk

Stocked Fresh meats,fresh meat products and frozen meat prodcuts in the casings. Made grounds

and tenderized meats and weighed them inside meat dept.Also ran seafood after job duties was

done in the Meat dept.

Oct.2009-May2010

PaPa Johns

Deleivery Driver

Deleivered Pizza and other food condiments to customers site.

Performed inventory counts and performed sanitary duties within Job duties each day.

March 2009-Oct.2009

Krogers June 2008-Nov.2008

Meat Department

stock Meat products in casings,perform inventory count every 2 weeks, and report any variances

to Meat department Manager.

Quanta Inc. February 2008-May 2008

Laptop repair Technician

Responsible for troubleshooting and documenting repairs on Laptops.

_ Verify Customer contact information sheet

_ prioritize troubleshooting with mulitple systems types.

_ Communicate with Specialist with special Customer contact sheets for any flaws or

_ other problems found.

Dell, Inc., Lebanon, TN 1999 2008

Material Assistant

Responsible for setting assembly lines up with parts that were needed to run production.

_ Verified the accuracy of parts and parts count before shift.

_ Maintained correspondence to other shifts.

_ Kept production schedules on customers and Team Specialists orders.

_ Reported any variances and part shortages to Team Specialist.

_ Ordered match systems from workstation database.

Other Work Experience

Campbell-Hausefeld, Lebanon, TN

Shipping/Receiving Assistant

Responsible for inspecting, unloading and organizing parts

_ Transported parts to assembly lines

_ Prioritized parts for production

_ Verified purchase orders with parts and serial numbers with production

Home Depot

Customer service floor associate.

Responsible for assisting the Customer with the product(s) needed for their work project.

_ Verified that the order for the customer is what they needed.

_ Assisted the customer with the order to their vehicles.

_ Drove equipment as required outsized and oversized orders.

_ Coordinated with co-workers on major or difficult projects.

Education and Continuing Education

CompTIA A+ Certified IT Technician, Nashville, TN 2007

New Horizons Computer Learning Center, Nashville MCP Certification Programs

APICS, Nashville Basic Fundamentals Certification.

McGavock High School, Donelson, TN

Contact this candidate