Software Customer Service

Vinroy McLennon

**** ****** ****** ** ********, VA 20109 Home 703-***-**** Cell (321)-

***-**** *****: abmbtn@r.postjobfree.com

SUMMARY

Six years experience providing IT Technician Support and System

Administrator for various operations and systems support activities.

Widespread experience in large-scale network projects for major systems

including installation. Support of hardware, operating systems, software,

and networking.

SUMMARY OF QUALIFICATIONS

. Operating Systems: Windows XP, NT, 2000, 2003 98 and 95; Novell, SQL

2005,2008, LINUX, UNIX, Solaris 8.0, Application Software,

. Microsoft NT 4.0 / 2000 / XP / ME / 98, Novell, Exchange 5.5,

Terminal Server, VERITAS Backup Exec, Norton Antivirus Enterprise,

IIS / Proxy / RAS, MS Publisher, MS Project 98,07 / 2000, Project

Planner, Adobe Photoshop / Illustrator, AutoCAD, CorelDraw,ASP.NET

. Application Software: MS Office, dBase 111 plus, Visual Basic, Word

Perfect, People Soft. SMS, Hyena, MS Suite

. Network Configuration: Ethernet connectivity, LAN and WAN.VPN KIV-

7,ATM,VPN, SIPRNET, TACLANE, RSA Authentication

. Proficient in PC Account Management, Security, and Troubleshooting.

. Fiber Optic Communications, familiar with Transceivers, and laser

components.

. Experienced in quickly learning / using customized diagnostic software

for repairing, upgrading, and maintaining PCs. Wireless Communications

and Networking,

EXPERIENCE

IT Specialist/sysadmin

L-3communications / MPRI Alexandria, Virginia 02/09-

Present

. Provide end user support for Microsoft office 2007 and any other IT

related issues.

. Set up user for blackberry and good link devices.

. Install and configure encryption on laptops, image machines using

Symantec ghost.

. Assign RSA tokens to user for terminal server and remote access.

. Recommends and takes action as needed to ensure project success,

responsible for all aspects of the development and implementation of

multiple help desk projects and provide a single point of contact of

these projects

. Experience and working knowledge of VPN technology and of ghosting

software & support of specialized apps with the corporate standard

image

. Answer queries on phone, email or via the ticketing system.

. Additional duties include installing, configuring and troubleshooting

software/hardware on Dell desktops and laptops running Windows XP in a

standardized corporate environment

. Troubles shot issues related to file permission access, expired domain

account passwords.

. Reset user's domain password to successfully log onto the machine.

. Provide VTC support for retired army generals.

. Installed, configured and maintained Microsoft Server 2003 in

production environment

Installed, configured and maintained Microsoft Server 2008 in lab

environment

Design, install, and maintain local or interagency networks including

network communications, hardware, software, and integration with other

systems.

. Systems Administrator, work involves the planning and coordination of

the installation, testing, operation, troubleshooting, and maintenance

of hardware and software systems. Implements new system hardware and

software and develops local operating procedures. Maintains an

inventory of all network hardware and software. Installs, configures,

and trouble-shoots network and application server hardware, operating

system software, and peripheral network equipment such as routers,

bridges, cabling system, network interface cards, modems,

multiplexers, and concentrators. Function tests the hardware and

software to resolve technical problems and makes the appropriate on-

site repairs. Provides ongoing support, resolution of problems, and

recovery of operating malfunctions involving various hardware

components and software failures. Performs network system security

support functions.

System Administrator

Hilton Alexandria Mark Center Alexandria, Virginia

2/08- Present

. As SYSTEM ADMINISTRATOR for this large Hotel and associated ancillary

facilities, apply an intensive goals orientation and sense of urgency

in responding to IT requirements - including technical and user

support/services - for the site's overall operations and as required

by customers (individuals, groups, meetings, conventions, etc.).

Responsibilities require an expert knowledge of state-of-the-art IT

principles, practices, methods, and technologies (including LAN and

desktop systems) in providing consultations and expert technical

advice on, evolving formal requirements for, and making decisions and

taking actions to assure consistent on-time, technically sufficient,

responsive fulfillment of internal and customer IT needs.

. Apply professional-level verbal/written communications and

interpersonal skills in building and maintaining close working

relationships with - and providing liaison between -- the Hotel's top

managers and staff in all components (Front Office Operations,

Convention Services, etc.), the Corporate IT Office, customers (from

individual customers to senior representatives of large customer

groups and organizations), and an array of vendors and contract

services providers in assuring proactive identification of and

effective, on-time responses to all internal and customer IT

requirements/objectives and related problems/issues.

. Employ sophisticated interpersonal, organizational, planning, and

technical skills in independently responding to and fulfilling

complex and significant IT requirements posed by individual, group,

and organizational guests (that are significant sources of revenue for

the Hotel) - and in dealing professionally and effectively with

difficult situations and individuals in a manner fully compliant with

Hotel and Corporate policies and stringent customer service and

customer satisfaction standards.

. Planned, organized, and executed IT projects involving

building/upgrading workstations with WINDOWS 2000, 2003/XP,

installing and configuring an array of hardware and peripherals,

replacing/upgrading hardware (video/NIC cards, RAM, hard drives, etc.)

and software version releases on large numbers of systems,

updating/maintaining data bases (including installing/removing

software via SMS Remote), and other IT requirements. Projects required

intensive communications and coordination with managers and users to

plan, schedule, and execute projects in a manner that minimized

operational disruptions and adverse impacts on the operational

availability of their IT systems. Conducted testing/performance

verification of workstations, systems, and data bases impacted by

these projects to assure their return to full operational status upon

completion of projects. Where upgrades/changes changed operating

characteristics of systems, provided user documentation, orientations,

and/or training to affected users to facilitate their adaptation to

changes and development of required levels of proficiency needed to

fulfill their performance requirements.

System Administrator

Lockheed Martin Wallops Island, Virginia 5/06-

2/08

. Install, configure and maintain Blackberry, workstations, servers,

switches, and routers in support of office activities and naval

tactical processing systems. Perform system backup. Ensure each LAN is

up and available during normal working hours.

. Troubleshoots networks, systems, and applications to identify and

correct malfunctions and other operational difficulties. Document

network problems and resolutions for future reference. Repair on a

component level and advise others on proper maintenance as required.

. Ensure timely user notification of maintenance requirements and

effects on system availability. Deter and report unauthorized entry

into LAN. Maintain security of the LAN. Maintain user account.

Maintain virus protection and firewalls. Review and make

recommendations on existing server configurations. Review and make

recommendations on procurement of computer, network hardware,

peripheral equipment and software.

. Coordinate the procurement and installation of new computer hardware

and software. Coordinate the installation of software patches

and upgrades. Train users on LAN operations and provide technical

resource support. Provide customer desktop support for LAN users.

Investigate user problems, identify their source, determine possible

solutions, test and implement solutions.

. Develops, document and implement system standards and procedures.

Monitor to assure user adherence. Maintain site licenses. Manage

retirement and disposal of obsolete or broken equipment. Maintain

confidentiality with regard to the information being processed, store

or accessed by the network. Test and update system with latest DoD

CERT IAVA's

. Design, engineer and install network cabling. Engineer and implement

equipment reallocations Provide PC interim maintenance Provide

interim hardware maintenance review on computer equipment Provide

interim system communications assistance. Provide interim system

communications assistance to external network connections. Work with

associated cryptographic equipment, i.e. KIV-7, ATM, VPN, DoD PKI and

SIPRNET, TACLANE Gold Disk, Retina Scans

I T Support Technician

Boeing

TEK System Cape Canaveral, FL 9/05- 2/06

. Responsible for configure, deploy, and support desktop and notebook

PC; Administer user accounts in Microsoft Active Directory and

Exchange; and work with a variety of systems including patch

management, anti-virus, etc. as they apply to end-user computer

. Perform P.C setup and hardware troubleshooting all network

connectivity

. Provide support for our internal Customers, resolve and update problem

tickets, resolve many technical issues without assistance install and

configure standard hardware.

. Planned, organized, and executed IT projects involving

building/upgrading workstations with WINDOWS 2000/XP, installing and

configuring an array of hardware and peripherals, replacing/upgrading

hardware (video/NIC cards, RAM, hard drives, etc.) and software

version releases on large numbers of systems, updating/maintaining

data bases (including installing/removing software via SMS Remote),

and other IT requirements.

. Projects required intensive communications and coordination with

managers and users to plan, schedule, and execute projects in a manner

that minimized operational disruptions and adverse impacts on the

operational availability of their IT systems. Conducted

testing/performance verification of workstations, systems, and data

bases impacted by these projects to assure their return to full

operational status upon completion of projects.

. Where upgrades/changes changed operating characteristics of systems,

provided user documentation, orientations, and/or training to affected

users to facilitate their adaptation to changes and development of

required levels of proficiency needed to fulfill their performance

requirements.

Field systems specialist

Pitney Bowes Orlando, FL 5/04 -7/05

. Determine systems requirements and configurations

. Implementation end-user training for a wide range of Pitney Bowes

products

. Perform system integration and software troubleshooting as well as

electromechanical troubleshooting and repair.

. Maintaining high level of equipment up time.

. Receiving technical guidance from and supporting senior staff.

. Contributing to revenue growth. Protecting Mailing System revenue by

ensuring integrity of metered mail...

. Installed and enhanced current and new revisions of the operating

system and utilities.

. Planned, organized, and executed IT projects at the site; projects

required collaborations with cognizant managers and users on evolving

requirements documents, development/presentation of recommendations -

including systems specifications - to management officials that were

most responsive to those requirements, coordination with the

Purchasing Department for the acquisition of required

hardware/software/other IT assets, and performance of hardware,

operating system, and applications software installations,

integrations, initiation of required connectivity for, and

testing/performance validation and debugging to assure responsiveness

to user requirements.

. Provided user documentation, orientations, and training for users on

newly installed IT assets - and assured retention of technical

documentation on those assets for use in future support, enhancement,

and other IT systems activities. Served as advisor to site managers

and staff on new/changed IT requirements, equipment

reliability/performance issues, replace-versus-repair decision-making

on specific IT equipment items, and other IT issues.

. Received and responded to IT trouble reports from users at assigned

Corporate site; conferred with users as possible to define the nature

and consequences of each problem and applied problem

analysis/resolution skills in troubleshooting, diagnosing, and

correcting problems; documented causes of problems on trouble reports

and provided guidance to users on technical measures that could be

used to prevent or resolve future problems of a similar nature.

Proactively identified IT problems caused by deficiencies in user

training - and provided training necessary to resolve those

deficiencies and enhance operational reliability and performance of

the site's IT systems.

EDUCATION

B.S. Information Technology

Stratford University

A.A.S Information Technology and Networking

ECPI College of Technology

GIAC Security Essentials Certification (GSEC)

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