Customer Service Sales

Location:

Posted:

July 18, 2010

Shawnta Graham

(*******.******@*******.***)

Address: **** **** **** **. **** City, SC 29560

Phone number: Home 843-***-**** & Cell 843-***-****

OBJECTIVE: To begin a wonderful career with your company where I can enhance my knowledge,

and continue to develop professionally.

TECHNOLOGY SKILLS: All Microsoft Office (Specifically Word, Outlook, Excel etc.)

EDUCATION: Bachelor of Science in Business Accounting,

Graduated on May 10, 2008

Claflin University Orangeburg, SC

Accounting/Payroll Clerk, (Internship) Carolina Hospital, Florence, SC May 07- Aug 07

•Worked with the Accounting on batches and remits for the hospital financial statement, worked in

account payable and receivable and filed invoices, also work with payroll on difference

projects.

WORK EXPERIENCE: CSR/ Teleproformance Inc. Columbia, SC Aug 09-May 10

•Provided quality sales and customer services over the telephone to the DirecTV customer, provide

innovative solution to get the correct programming to fit their family need. Explain their billed,

troubleshoot tech issue, upgrade customer and created new accounts.

RSD/CSR Sykes Enterprise Inc, Kingstree, SC Nov 08-Aug 09

•Assisted AT&T’s CSR with problem solving issue that customer developed, by taking inbound and

outbound calls, created new customer sales accounts. Reviewed and followed up on cases to

confirm that the customer received the best customer service.

Telephone Service Rep, Inter Media Marketing, Orangeburg, SC Oct 07- May 08

•Provided quality sales and customer services over the telephone, establish credibility with the

customers of the Isle of Capri Casino hotel & Resort, while educating them on the hotel

faculties, promotion package, and creating new accounts and reservations.

Administrative Asst II, Claflin University, Orangeburg, SC Aug 04-May 07

• Administrator assistance/Receptionist for the Dean School of Business, perform business cases

oral and written, completing problem solving issue, while carefully attention to detail and

organized, and all other administrative responsibilities.

LEADERSHIP/ORGANIZATIONS: Claflin University Softball Team /First base, National

Association of Black Accountants, Freshman Class Treasurer, North Residents Hall Parliament,

Friends of the Earth Environmental Club.

REWARDS/HONOR: Graduated Cum Laude, Book Scholarships, Life Scholarship, Dean List, Honor

Roll, Softball Scholarship, and Dr, Clemmie B Hatcett Pre-med Scholarship.

COMMUNITY SERVICE: Orangeburg Nursing Home/Adopted a grandparent program, National

Foundation Kidney Walk, Friends to the Earth /adopted a highway, School of Business Deans

Councils/ Alumni Phone-a-thon. NABA Mentor to High School students enrolled in accounting

courses.