Marketing Sales

Rajesh Kondaveti

Certified Siebel Consultant Expert

**** ****** ********, **********, ******* - L7L 7C3 Canada. Cell: 289-***-****

Email: abmbhi@r.postjobfree.com

Summary

Dynamic and Visionary technology consultant with 14 years of enterprise software development and implementation experience with multi-national companies like Gartner, GE Health Care, Janssen Pharmaceutica, Abbott Labs, Merck, IBM, HP and Kodak. I’ve worked with these global companies in transforming their strategic business initiatives into an IT solution roadmap. A highly motivated team player with a strong business, process, technology and industry knowledge background in Public Sector, Manufacturing, Energy, Life Sciences, Automotive, Telecommunications, Pharmaceuticals, Banking, Consumer Goods and High Technology Industries. Worked with “C” level executives, business sponsors across North America, EU and APAC to deliver enterprise solutions in multi-language and multi-currency models.

Professional Accomplishments

1. Delivered an eMail Marketing/Events Mgmt Solution to Export Development Canada, enabling EDC promote their products/services thru email, direct marketing and web channels. Solution enabled EDC manage and host web and on-site registration for all EDC events.

2. Delivered a 3rd party liability system for Ministry Of Health, BC. Solution enabled province to collect $20Mln in additional yearly revenue from insurance agencies for delivering services to individuals.

3. Delivered a partner management portal system to HP Milan Italy. Solution enabled dramatic cost-savings by

1. Decreasing by turn-around time to fulfill an order thru var network from 3 days to 1 day.

2. Cost savings of up to 10% by avoiding duplicate order entry

3. Partner notification of new leads from 1 day to real-time thru lead routing.

1. Delivered a Field service application to GE Healthcare Paris France. Solution enabled

1. Real-time dispatch of Field Engineers with matching skill sets and availability based routing, thereby decreasing the call volume and follow-up calls by 20%.

2. Intelligent call routing, Multi-Language and Multi-Currency support, thereby enabling call center agents to handle calls with transparency.

1. Work Experience

Export Development Canada

Marketing Consultant – Functional/Technical

October 2009 – Current

1. Deliver Business consulting services to EDC in the implementation of Siebel 8.0 Email Marketing, Events Mgmt and Trade advisory services using Agile methodology.

2. Worked as a Business Analyst is defining client functional requirements in email, direct mail marketing, Event registration, logistics and Launch. Developed detailed gap analysis, solution options and provided the solution and technical knowledge in implementation of these modules at EDC.

3. Worked on developing requirements for Bankers Suite (Siebel PRM) solution, C3 which encompasses accounts receivable insurance, single buyer insurance and underwriting functionality to EDC customers/partners.

4. Worked on configuration and architecture for trade advisory services using the service request module.

Gartner Inc.,

Management Consultant - Business Analyst/Solution Architect

June 2009 – October 2009

1. Deliver Business consulting services for Gartner’s Implementation of Siebel Marketing 8.0.

2. Conducted Marketing Analysis workshops to understand current state of their marketing group, along with their execution vendors including Schindler, Silver pop and others.

3. Conducted business requirements, analysis and solution workshops with NA, EMEA and APAC teams.

4. Solution their email/web marketing strategy, program/campaign/offer/treatment structures for field and core marketing groups.

5. Solution their email strategy external touch schedule, list management, campaign execution and response tracking along with conversion of clicks to leads to open opportunities for handoff to sales group.

6. Deliver the conference room pilot sessions.

Oracle Corporation Canada Inc

Senior Principal Consultant

2006 – 2009

1. Extensive international experience in working with business execs from different cultures including US, France, UK, Belgium, Germany, Netherlands, Singapore and China.

2. Experienced in delivering integrated end-to-end enterprise multi-channel solutions sets including CRM, ERP, and Business intelligence.

3. Experience in managing and implementing organization IT transformation projects, leading project teams sizes 4-30 consultants with a mix of onshore and off-shore consultants.

4. Experience in collaborating with business teams to establish objectives, identify and baseline key performance indicators, and perform process and technology improvements.

5. Experience in managing on-site and off-shore teams to deliver IT solutions.

6. Experience in negotiating contracts with 3rd party vendors.

7. Experience in identifying new opportunities, and growing services business within client base.

8. Experience in managing business relationship with some of Oracle’s key clients including Ministry Of Health, HP, BC Housing, GE, Kodak, Boeing, Department Of Justice.

9. Experience in delivering enterprise solutions to “C” level executives.

10. Strong leadership skills with experience in hiring, motivating, managing and leading multicultural teams including coaching sales, service and marketing executives.

11. Client’s trusted advisor and member of Center of excellence on CRM implementations.

Siebel Systems Canada Inc

Principal Solutions Consultant

1998 – 2006

1. Startup experience, with a successful track record of starting the Canadian CRM consulting practice and growing the business to 20 consultants and a multi-million dollar revenue generating unit.

2. Experience in growing the canadian customer base within Energy, Telecommunications and Public Sector industry verticals.

3. Experience in preparing budgetary estimates, resource and project plan for multi-phased global implementations.

4. Experience in preparing detailed RFP’s, statement of work and contracts.

5. Managed a team of 30 technical consultants from India and US on siebel’s largest implementation at IBM.

6. Strong facilitator and delivery of business analysis workshops between business and IT teams.

1. Experienced as a Business Analyst, Solution Architect and Development Team Lead on various client engagements.

2. Experienced on Sales, Service, Marketing, Call center, Order Entry, Billing and P&L functions.

3. Experience in integrating packaged applications with in-house legacy systems.

Alias Wave front Inc

1996- 1998

Solution Architect

1. Architected and Developed A W’s order entry management system using Oracle’s Designer/Developer 2000 tools.

2. Worked with Marketing and IT teams to design and develop encryption software for A W’s graphic animation product suite.

3. Provide software support services for their order entry, billing, licensing and services team.

Education:

1994 - M.Sc. (Parallel Computer Systems) - University of the West of England, Bristol, UK.

1993 - B.Com. Osmania University, Hyderabad, India.

1992 - Honors Diploma in Computer Applications – NIIT, Hyderabad, India.

Training:

Master negotiator

Selling To Executives

Enterprise Selling Process

Targeted Account Selling

Certifications:

Oracle Project Management Level 2 Certification.

Oracle Unified Methods Level 1 Certification.

Siebel Customer Certified Consultant.

Siebel Certified Consultant.

Siebel 2000 Certified Consultant.

Industry Experiences:

Public Sector, Manufacturing, Energy, Life Sciences, Automotive, Telecommunications, Pharmaceuticals, Financial, Consumer Goods and High Technology Industries

Technology Experiences:

Applications: Siebel CRM, Siebel ERM, Siebel PRM, Siebel UCM, Siebel UPM, Oracle Financials, Siebel Sales, Service, Marketing, Field Service, Microsoft Word, Microsoft PowerPoint, Microsoft Excel, Visio, Microsoft Project.

Databases: Oracle, MS SQL, MS Access.

Operating Systems: UNIX, Windows NT, Windows 2000, Solaris.

Middle Ware: Tibco, IBM MQ Series, Vitria.

Programming Languages: C, C++, JavaScript, Java, Perl and OCCAM.

Hardware: Intel, Sun Solaris, SGI.

Siebel Experience:

Conduct Business Analysis Workshops

Business Process And Solution Documentation

User Manuals and Training

Gap Analysis

Solution Architecture

Siebel Tools, Configuration, Workflow, EIM, AM.

Customer Engagements:

Export Development Canada – Siebel 8.0

Gartner – Client Connect - Siebel Marketing 8.0

Ministry Of Health, Victoria, British Columbia - 3rd party Liability System - Siebel Public Sector 8.1, Siebel Universal Customer Master(UCM)

Hewlett Packard, Milan, Italy - PRM - Siebel Consumer Goods 8.0

BC Housing, Vancouver, British Columbia - Subsidized Housing - Siebel Public Sector 8.0

GE Health Care, Paris-France, Shanghai-China - Siebel Field Service 8.0

MMAH, Ontario, Canada - Siebel Public Sector 8.0

Oracle, San Francisco, US - Siebel Marketing 8.0

Warner Home Video, LA, US - Siebel Marketing 7.8.2

Kodak, Rochester, NY US - Siebel Field Sales/Service 7.8.2

Sprint Canada, Toronto, Canada - Siebel 7.8 CME

Boeing, Seattle, US - Siebel 7.5 Events Managements

Merck, Chicago, US - Siebel 7.8 Pharma

AstraZeneca, Philadelphia, US - Siebel 7.8 Pharma

Abbott Labs, US - Siebel 7.5 Pharmaceuticals

Mars, Philadelphia, US - Siebel 7.3 Consumer Goods

Fisher Scientific, Pittsburgh, US - Siebel 7.3 Pharmaceuticals, Siebel UCM

Janssen Pharmaceutica, New Jersey, US - Siebel 7.0 Pharmaceuticals

Merrill Lynch - WMTP, New Jersey, US - Siebel 7.0 Financials

Department Of Justice - Firearms, Ottawa, Canada - Siebel 7.0 Call Center (Public Sector)

Telus Communications - Vancouver, BC - Siebel 6.0 Telco

IBM Atlanta - US - Siebel 7.0 High Tech, Siebel UCM

Epcor Energy - Edmonton, Canada - Siebel 6.0 Energy

Ontario Power Generation - Toronto, Canada - Siebel 99.5 Energy

Smithkline Beecham - Oakville, Canada - Siebel Pharma 99/98 Upgrade

References: Available Upon Request

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