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Customer Service Management

Location:
Marion, IA, 52302
Posted:
July 13, 2010

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Resume:

Todd G. Hayek

**** ******* **** ** #* Marion, IA. 52302 Ph: 319-***-**** Cell: 319-***-****

Email:

hayektodd

@yahoo.com

Profile

** ***** ** *********** ********** managing safety,quality, production, and cost control in the production and

manufacturing field. 11 years experience in a supervisor role leading bargaining unit employees in this field. Excellent

interpersonal skills, and able to train and motivate teams to peak performance. Well versed in all aspects of production,

including process flows, inventory management, quality, safety programs, scheduling, and maintenance.

Education/Qualifications

• Bachelor Degree- Business Administration Coe College

Experience

Duane Arnold Energy Center June 08 – July 10 Palo, Ia

Facilities Supervisor

• Responsible all aspects of facilities maintenance which includes:

o Grounds, roads, building, vehicle maintenance, sanitation, housekeeping, pest control, maintenance,

material handling, and space allocation to name a few.

• 11 direct reporting bargaining unit employees when running. During refuel outage had 60 total reports.

• Responsible for oversight of outside contractors (Approx. 10 different companies and 28 contract employees).

• Responsible for a department budget of approx. $1.8 million

• Project management – site beautification project which included organizing site wide clean up day that

included painting, landscaping, and facility clean up. Successfully installed new sidewalks for added safety.

• Evaluate contractor performance and complete bid evaluations.

• Employee development and reviews

• Head of Facilities HIT Team, safety committee member, space allocation committee member.

Cargill Oilseeds (East) May 05- Apr 08 Cedar Rapids, Ia

Production Supervisor

• Responsible for efficient, cost effective, quality production of 90-100,00 0 bushels per day of soybeans to

soybean oil and soybean meal products.

• Successfully led 8 direct reporting bargaining unit employees

• Project management- successfully increased production by approx 10K bushel per day by eliminating

bottleneck in the process.

• Employee development and reviews

• Conduct department safety meetings

Cargill Corn Milling 02 - May 05 Cedar Rapids, Ia

Production Supervisor

• Managed 12 hour rotating shift for a 100,000 bushel per day facility

• Efficient, safe, cost effective production of quality products to meet the the needs of customers on time.

• Responsible for personnel, food safety, and environmental on shift.

• Chairperson on the behavioral based safety committee

Schneider Electric (Square D) 2000 – 02 Cedar Rapids, Ia

Fabrication Supervisor

• Managed 4 different fabrication departments and approx. 40 bargaining unit employees.

• Ensured raw stock was successfully fabricated to specification in order to keep assembly lines stocked with

quality and accurate inventory.

• Lean manufacturing, 5-S, and Kan Ban concepts

Schneider Electric (Square D) 2000 – 02 Cedar Rapids, Ia

Assembly Supervisor

• Managed 5 circuit breaker assembly lines and approx. 40 bargaining unit employees.

• Ensure production meets quality and specifications, schedule, safety, budget, customer needs on time.

• Lean manufacturing, 5-S, Kan Ban concepts

Additional Qualifications

• Years of experience in customer service, production scheduling, inventory management, transportation &

logistics, quality control, and vendor management.

• Proficient with Microsoft Word, Excel, PowerPoint, Outlook, PI SQC, Maximo, SPC, Foss NIR, Internet.

Lean manufacturing, Kanban, 5-S, inventory management, warehousing, shipping & receiving, customer

service, coaching, leadership, conflict management, risk management, SOP’s, GMP’s, critical safety devices.

Very knowledgeable with instrumentation (flow meters, valves, temp & pressure transmitters, and many

more)



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