Project Sales
Resume:
HARRIET EDWARDS
SUMMARY
SNAPSHOT
An accomplished Business System Analyst, with 7+ years' industry experience
and over 4 years of business analyst experience in managing requirements
and requirement teams to develop / implement Software as separate and cross-
functional roles.
CAREER SYNOPSIS
Masters degree in Business Administration.
In depth knowledge in Software Development Life Cycle (SDLC)
Excellent skills in communicating with Business to elicit, analyze,
document and validate the requirements.
CORE EXPERTISE
Self motivated to take additional responsibility for communicating;
including status reporting, risk management, escalation of issues that
cannot be resolved, completing the project in allocated budget, on
schedule and within project scope.
Quick in adapting to the Client's Software Development Methodologies that
include RUP, Agile and Waterfall.
Excellent skills in Planning & Facilitating Meetings with Stakeholders
that includes Joint Application Review (JAR), Joint Application
Development (JAD), Business process study to elicit, reconcile and
validate the business and system requirements.
Extensively used Modeling Tools to develop business process models, use
case model, process flow diagrams and UML diagrams that include activity,
state, sequence diagrams
Extensively used Requirements Tools to document Scope, Business
Requirement Document (BRD), Business Use Cases - As Is and To Be (BUC),
Functional Specification and Test Cases.
TECHNICAL SKILLS:
Operating Systems Windows NT/XP/2003,
RDBMS SQL, PL/SQL
BI Tools Discoverer
Internet HTML
ERP Product/Tools ORION, Peoplesoft( GL, AR, AP)
Tools MS Project, Rational Requisite Pro, MS Visio
PROFESSIONAL EXPERIENCE:
ORGANIZATION ROLE FROM PERIOD TO PERIOD
EAPT Solutions, NJ, USA Business October 2005 Till Date
Analyst
Vonage America, NJ, USA Customer April 2005 October 2005
Support
3i Infotech, Dubai, UAE Business December 2001 May 2003
Analyst
Standard Chartered Bank, Mgt Trainee May1999 May 2001
Chennai, India Programmer
PROJECTS:
EAPT Solutions Inc
October 2005 to Till Date
Role: Business Systems Analyst
Project: As a Business Systems Analyst I played a key role in the
launch of the Microsoft CRM system for the Sales team.
Responsibilities:
. Gathered business requirements for migration to Microsoft CRM
. Managed relationships with outside software developer, business and
internal IT teams to ensure development matched business needs.
. Created processes to track enhancements, bugs and/or teams training
needs.
. Created data mapping documents.
. Created data dictionary for end users.
. Work with business users to gather requirements for system needs.
Document these requirements and include screen mock-ups and process flow
charts.
. Communicate status of the project to all stakeholders including higher
management and end users.
. Make recommendations in the organization where processes can be improved
and provide tools to the supervisors to implement these changes
. Business Relationship Builder-between sales team and IT
. Requirements, Process Flows, Data Mapping, and End User Training.
Project II:
Role: Business system analyst functional consultant - PeopleSoft
Project: Objective of the project was to implement GL, AR, AP and
Purchasing system.
Responsibilities:
. Work with project teams to understand the scope of implementation
activities and project interdependencies
. Review Business requirement and functional requirements to understand the
product functionality prior to developing test plans.
. Responsible for the creation and development of detailed Assessments,
Audit Plans and Test events documentation which outlines audit approach,
scope, entrance/exit criteria, assumptions, audit cases and schedule.
. Create manual test cases based upon the test plan.
. Responsible for verifying test results and writing business risk/defects
that were passed on the application team for review and correction.
. Perform regressive testing on corrected defects and reported to
management.
. Responsible for developing test schedules and conducted weekly meetings
to review progress, issues and concerning regarding the overall project.
. Assist with Release Level documents and implementation activities.
. Writing requirements documentations & following Change Control
Management.
TechData Middle East, Dubai, UAE
May 2002 - May 2003
Role: Business Analyst for Orion Implementation
Project: TechData Middle east is one of the Blue Chip Company & the
biggest distributors of Oracle, HP, Compaq, Norton & many more.
Responsibilities:
. Performed the Business Process Study of Warehouse Management System,
Provision for Vendor Receivables, Bank Reconciliation.
. Customization specification was also done for the above-mentioned
subjects to address the complete requirement of TechData Middle East.
. Analyzed the business operations to improve and manage customer
relationship by automating the sales process and providing support for
the sales division.
. Authored analysis model document to show how employees share and develop
information in business processes.
. Gathered business requirements to collaborate various business systems
that include company web page, automated voice response (phone) system
and email in response to customer interaction.
. Analyzed the business event customer inquiry by identifying various
reasons to develop metrics, create views and generate reports for the
business smooth operations.
. Gathered requirements to generate ad hoc reports for business to evaluate
performances of various domains.
. Identified and analyzed the various inputs for business processes and
output of business processes.
. Developed business Process Flow diagram by interacting with business
Owners.
. Facilitated meetings to validate business requirements and to avoid
project scope creep.
. Authored high level activities workflow document to describe the business
processes on a whole.
. Reviewed the documentations with business Owners for Sign Off.
Canon Middle East, Dubai, UAE
December 2001- May 2002
Role: Functional Business Analyst for Orion Implementation
Project: Canon Middle East is also one of the Blue Chip Organizations &
the sole distributor of all the Canon products across Middle
East.
Responsibilities:
. Performed the Business Process study and implemented the General Ledger,
Account receivables, Payables, Purchase, Inventory Management, Sales &
Distribution, Warranty modules.
. Performed the study, customization specification & implementation of the
functionalities that were required by Canon like Expense Allocation,
Sales Budget, Data transfer to Canon Regional office, Service/Warranty
etc.
. Gathered and articulated Business Requirements from User Interviews and
Synthesis those requirements into technical specifications.
. Analyzed Business Requirements and created Use Cases, Use Case Diagrams,
Navigation Flow, Business Flow Diagrams and Work Flow Diagrams for
applications and created Activity Diagrams / State Chart Diagrams using
MS Visio and created conceptual model, behavior diagrams.
. Conducted walk through sessions for Business Requirement Document (BRD)
and Use Cases to discuss certain issues with stake holders, Architectures
and Design & development teams and also did GAP Analysis.
. Responsible for providing all business event, rule, and process
information for workflow, external interfaces, and data definition
requirements.
. Partner with clients/peers/technical groups to perform quality reviews on
business requirements in order to determine if the requirements fulfill
the demands of the end users.
. Conducted many informal Sessions to develop an architectural solution
that the application meets the business requirements, resolve open
issues, and change requests.
Standard Chartered Bank; Chennai, India
May 1999-May 2001
Role: Management Trainee Programmer
Responsibilities:
. Develop custom reports
. Testing and debugging software codes
. Participate in design discussion
. End User Support
Contact this candidate