Customer Service Manager

Elbert Chip Rheames

**** ********** ***** *****, *** 1- 101 ( Lawrenceville, Georgia 30044 (

678-***-**** ( ********@*******.***

Profession Highly motivated professional seeking to obtain a Management position where

al my leadership background and qualifications will be of value.

Objective

Qualificat Offering a background of experience, education and achievements in business

ion management, staff supervision & training, sales performance, customer

Summary service, money management, inventory control, visual merchandising, mortgage

services and implementing policies and procedures.

Strengths include excellent leadership, organizational and problem solving

skills.

Consistently received outstanding performance evaluations in all positions

held.

Easily establish and maintain relationships with persons from multicultural

backgrounds.

Computer proficient: Microsoft Word, Excel, PowerPoint and DOS.

Profession REGIONS MORTGAGE, Alpharetta, Georgia

al Post Closing Specialist II, (Jul 2005 - Present)

Experience Ensure timely and accurate processing of mortgage transactions including

correspondence processing and document management.

Set up records & files in accordance with established policies and

procedures.

Ensure accuracy of all data and information prior to packaging closing files

for shipment.

ADVANCE AUTO, Manning, South Carolina

Customer Service Representative, (Jan 2005 - Jun 2005)

Excelled in assisting customers in selecting and purchasing store

merchandise.

Accepted payments, stocked inventory and performed minor installations.

CHECKER-RALLY, Lilburn, Georgia

Assistant Manager, (Dec 2001 - Dec 2004)

Applied leadership skills to contribute to all phases of business management

and profitability.

Oversaw staff supervision, money management, quality control, customer

satisfaction and problem solving.

CIRCLE K, Suwanee, Georgia

Customer Service Representative, (Sept 2001 - Dec 2001)

Excelled in customer service while assisting the public in purchasing

merchandise.

Stocked shelves, provided security and performed problem solving.

CHARTER COMMUNICATIONS, Duluth, Georgia

Customer Service Representative, (June 2001 - Aug 2001)

Evaluated and resolved customer service issues in a timely manner.

Accepted payments and documented accounts.

CAR TEMPS, Duluth, Georgia

Manager Trainee, (Mar 2000 - Jun 2001)

Acquired experience and training in business operations regarding rental

services and customer satisfaction.

Processed contracts, delivered vehicles and made reservations.

MCI WORLDCOM, Alpharetta, Georgia

Telemarketing Sales Representative, (Dec 1999 - Feb 2000)

Implemented procedure to establish or reestablish services for existing and

new accounts.

Negotiated fees and documented transactions.

Elbert Chip Rheames

Page 2

Profession U-HAUL OF GEORGIA, Lawrenceville, Georgia

al Assistant Manager, (Mar 1999 - Dec 1999)

Experience Assisted with all phases of business management including problem solving.

Finalized contracts on space and truck rental agreements.

Installed equipment and operated vehicles in a safe manner.

CAR TEMPS, USA, Duluth, Georgia

Manager Trainee, (Aug 1998 - Mar 1999)

Acquired hands-on experience in business management, establishing contracts

and customer service.

Coordinated vehicle deliveries and made reservation for rental vehicles.

BURGER KING DBA CENTURION FOOD, Norcross, Georgia

Assistant Manager, (Dec 1995 - Aug 1998)

Contributed to all phases of food & beverage management including quality

control, customer service and problem solving.

WAL-MART, Duluth, Georgia

Customer Service Representative/Cashier, (Oct 1994 - Dec 1995)

Stocked merchandise and assisted the public with store purchases.

CUB FOODS, Norcross, Georgia

Service Order Representative, (Apr 1990 - Oct 1994)

Ordered supplies and assisted customers with food and beverage orders.

Education Gupton-Jones College of Funeral Services,

Mortuary of Science degree.

Sumter Area Technical College

Welding Certification.

Personal Salary negotiable.

Willing to relocate or travel

Available on proper notice.

References Excellent personal and professional references will be provided on request.

Contact this candidate