T A M M Y C A P O N E C U M M I N G S, P H R

Pembroke Pines, Florida

Tel: 716-***-****

abmb3m@r.postjobfree.com

P ROFE S S I ONA L S U MMARY

Training/Development Manager & Six Sigma Green Belt with 9 years of progressive experience in program

coordination, instructional design and training coordination. Extensive experience in HR disciplines, metrics,

technology, outsourcing in the labor relations field, as well as effective labor relations practices.

Industry Experience:

Manufacturing, Entertainment, Medical Equipment, Automotive, Health and Fitness, Banking

Human Resource Expertise:

• VPI Call Recording Software • Contract Negotiations (UAW) • HR Benefits ADP •

Succession Planning • Performance Management • Process Improvement •

Career Development • Recruiting/Staffing • TWO’s Timekeeping • ACD

monitoring and interpretation

Certifications:

PHR, Six Sigma Green Belt, QS 9001 Internal Auditor, Train the Trainer

Business Ownership:

Slender Lady Franchise 2004 through 2006

PROFESSIONAL EXPERIENCE

HSBC, Buffalo, New York

August 2009 to December 2009

Operations Trainer (Contract position)

Conducted training on the Remote Deposit Capture process to customer service representatives and bank

management throughout HSBC branches in New York State. Worked with project management to assure hardware

and software installations were completed and ready for training application in advance.

ERITAIN HEALTH, Amherst, New York

M 2007 2009

Corporate Trainer

Managed and delivered all non operations related training for an organization of 1500 employees across the US.

Created presentations, related materials and managed training resources to support the developmental needs.

Analyzed current training vs. requirements and developed roadmap to close gap. Evaluated all training to identify

necessary enhancements and work with providers to update content. Delivered training via webinars, online

learning and conference calls to reduce training costs and support corporate wide education. Supported all roles

within the Human Resource arena.

Created and facilitated Corporate Training Focus Group for all locations to communicate training needs.

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Focus group conducted onsite and webinar to discuss and resolve issues.

Launched online learning program through Learn.com to efficiently support all Meritain Health training

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needs across all locations.

Managed Job Analysis Project creating 100 job descriptions to support Career Development Program.

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Trained 1350 employees in Diversity Awareness across the organization.

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Participated on taskforce that supported the upgrade of Microsoft 2007 applications and training

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requirements.

Effectively rolled out monthly Training Metrics and Measurements Report to management determining

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effectiveness of each course/workshop.

Tammy Capone Cummings, PHR Page 2

PROFESSIONAL EXPERIENCE (CONTINUED)

ENECA NIAGARA CASINO & HOTEL Niagara Falls, New York

S, 2006 2008

Training Coordinator

Directed new hire, customer service and state required training for 6500 employees at three company locations.

Formulated and implemented management curriculum/programs designed to develop new supervisory and front

line staff. Maintained training database. Implemented needs analysis focusing on employee skills to ascertain areas

of potential improvement and training opportunities. Designed and produced training materials and programs for

all departments, coordinated career development systems, and taught supervisors to conduct career discussions

with staff.

Created 4 Star Employee Recognition Program.

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• Developed standardized reports in Infinium (AS400) to quantify recipients and ensure recognition to top

producers of 4 Star Employee Recognition Program.

MSX INTERNATIONAL (FORD MOTOR COMPANY), Buffalo, New York

2000 2006

Training and Development Manager

Oversaw implementation of state, Federal and Ford Motor Company mandated training for automobile stamping

plant with 1500 employees. Secured funding, identified training providers, and conducted needs analysis to ascertain

areas of training concentration. Maintained training records in Pathlore Learning Management System database.

Developed strong relationships with political parties to acquire funding to support training programs. Ensured

compliance with UAW contract requirements and negotiated with UAW officials regarding non conformance issues.

Ran monthly Training Steering Committee meetings and presented training evaluations and resulting effects on

costs/profits to senior management. Actively participated in organizational design, compensation and policy

deployment.

Succeeded in implementing major training program by effectively negotiating with local facility to receive

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benefits from Ford Community Services Involvement Program.

• Secured funding from multiple sources to support training program implementation; secured Rapid

Response/Layoff Aversion Grant of $250,000 through New York State to support wages of employee's in

training, and HAB (Hazardous Abatement Board) grant of $35,000 for safety training.

• Coordinated, acquired funding and attained resources in development of multipurpose training center

(36'x96' building) within Ford Buffalo Stamping Plant; benchmarked other training facilities, and worked

with facility engineering and outside contractors to complete two year project.

IFE TECHNOLOGIES, INC., Grand Island, New York

L 1998 2000

Customer Service Training Coordinator

Assisted in supervising operations of call center with over 50 customer service representatives. Handled employee

management and training, scheduling human resources and covering call volume needs. Directed employee

recruitment and retention within Customer Service Department. Performed personnel reviews and aided in

Performance Management Process utilizing VPI call monitoring software for 12 customer service representatives.

Received Customer Service Leadership Award for exemplary performance.

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RAPHIC CONTROLS CORP., Buffalo, NY/Tustin, CA

G 1989 1998

Senior International Trade Representative

Managed Middle East, United Kingdom and Africa international trade orders and shipping requirements, with

additional responsibility for preparing documentation regarding export and international import requirements.

Processed letters of credit and bank drafts for payment options from other countries.

Tammy Capone Cummings, PHR Page 3

E D U CAT I O N

NIVERSITY OF PHOENIX

U ANISIUS OLLEGE

C C

MBA Bachelor of Science

TRAINING/DEVELOPMENT

International Trade Documentation Six Sigma Green Belt Certification HR Benefits (ADP)

Articulate E Learning Software Microsoft Desktop Applications TIPS Trainer

Certified ISO 9001 Internal Auditor Train the Trainer

Employee Progress and Evaluation Organizational Development

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