Customer Service Medical
Resume:
*** ********* *****, *********, ********
21801443-***-****(******.*********@*****.***
Sherry Charleron
Objective
To obtain a challenging and rewarding position that can utilize my
skills and experiences which will enable me to gain value-added
experience and exposure necessary for professional growth.
Education
Graduated: May 2009
Delaware State University
Dover, Delaware
Bachelors of Science, Management
Concentration in Finance and Banking
Experience
10/2009-present Express Employment Professionals Salisbury,
Maryland
Telecommunications Analyst (Temp) (Perdue Corporate Office)
Compile Telecom services inventory
Responsible of new accounts assigned
Investigate charges with help of invoices and customer service
representatives
Help identify billing errors
Charge back phone charges to sites
Review invoices for adherence to contract and charge to appropriate
cost center
Keeps management well inform on a timely basis of progress, status,
and concerns for each assignment
Working Knowledge of SAP
01/2009-04/2009 Delaware Earned Income Program Dover, Delaware
Tax Preparer (Intern)
Interviewed clients to obtain additional information on taxable income
and deductible expenses and allowances
Prepared income tax returns for low income families
Verified information on forms prepared by others to detect errors
Reviewed financial records to determine which forms to be used
08/2008-11/2008 Dover Downs Hotel and Casino Dover, Delaware
Cage Cashier
Provided customer service for a high volume casino
Managed foot traffic flows up to 1800 customers per evening
Reconciliation of account transactions and credit balances
Settled customer inquiries concerning account information
Operated high roller window by accepting: deposits, verifying
endorsements, verifying and distributing cash
Performed as a team member in coordinating work flow
03/2008-05/2008 Correctional Medical Services Dover, Delaware
Medical Records Clerk (PRN)
Traveled throughout the state correctional facilities to assist with
medical administration
Processed correspondence in a timely and systematic manner
Compiled and prepare reports and documents accurately
Classified and filed documents to be maintained in the medical records
office in retrievable system
Performed administrative duties for Health Services Administrator by
answering the phone, faxing and copying
Interacted with all levels of internal management and staff
Protected confidentiality of information in written and verbal
communication
Adhere to personnel policies to enhance the operation of the
healthcare unit
Skills
Proficient in Microsoft Office Suite. Excellent communication,
interpersonal, strong organizational, prioritization and customer
service skills. Fluent in French Creole.
References
Joellyn Scott, Express Employment Professionals
2013 Northwood Drive
Salisbury, MD 21801
*******.*****@***********.***
Lori Kleckner, Perdue Farms
31149 Old Ocean City Road
Salisbury, MD 21802
****.********@******.***
Ronide Fleurantus, Marriot
1401 N. Adams Street
Arlington, VA 22201
******.**********@******.***
Contact this candidate