Customer Service Sales
Resume:
Schacana M. Geter
*** *. ***** **., *******, NY *4208
*******@*****.***
Work Experience
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*/** - ******* ********* *** by Marriott -
Amherst, N.Y.
Front Desk Agent / Social Hour Attendant / Suite Attendant
Make reservations, register guests and assign rooms
Satisfy guest requests by providing quality service
and assistance in a professional, efficient manner
Offer hotel promotions, services, and information to
guests
Performs check-out and cash handling activities
Answer telephone calls and inquiries
Cook and prepare all food for the guest social dining
hour
Set-up and prepare the dining area for guest social
hour
Clean and prepare guest's suites and penthouses
Lift and carry carts, cleaning supplies, and amenities
for rooms up to 40lbs
5/09 - 7/09 Teletech - Niagara Falls,
N.Y.
Customer Service Representative
Answered calls and researched information about the
transition from analog tv viewing to digital
Assisted customers with information about the FCC and
the digital tv transition (DTV)
Assisted customers with set-up and troubleshooting
options for their viewing purposes
8/08 - 5/09 Sodexo Food Services, Inc. -
Niagara University, Lewiston, N.Y.
Catering Associate/Banquet Associate
Assisted with setting up and preparing for events and
banquets
Transported equipment and dining materials to and
from special events
Served and oversee materials and food at special
events in formal black and white attire
Cleaned, polished, and organized dining area and
eating utensils for special events
02/08 - 05/08 Seneca Niagara Casino & Hotel -
Niagara Falls, N.Y.
Guest Room Attendant
Cleaned and prepared 4-Star
quality guest rooms
Provided guests with special amenities and requests
Assisted with cleaning and sanitizing designated areas of
the hotel
Assisted guests with questions and concerns
11/07 - 02/08 Dairy Queen/ Orange Julius -
Cheektowaga, N.Y.
Sales Associate/Team
Leader
Prepared and served customers with DQ treats
Cleaned and sanitized all work stations, equipment and
supplies used
Filled and stocked all food prep stations
Handled cash and credit transactions
05/2007 - 11/2007 Kohl's - Amherst, N.Y.
Overnight Freight Processor/ Sales Associate
Assisted with unloading/ unpacking merchandise from the
overnight freight truck
Assisted customers with their questions and concerns
Assisted customers with merchandise selections
Checked and cleaned fitting rooms
Summer 2006 Tyson Foods Inc. / SPS Temporaries
- Buffalo, N.Y.
Production Line Worker
Rotated different positions to complete the desired products
Efficiently and accurately packed products for delivery
Prepared equipment and materials for the assembly line
Education
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Niagara University - Lewiston, N.Y.
College of Hospitality and Tourism Management
Bachelor of Science in Hotel/ Restaurant Entrepreneurship, May 2009
The Emerson School of Hospitality - Buffalo, N.Y.
Regents Diploma, Hospitality Diploma, June 2005
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