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Customer Service Manager

Location:
Wallkill, NY, 12589
Posted:
July 20, 2010

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Resume:

DAVID HUANG

** ***** ***** ( Wallkill ( New York ( 12589

abmaz7@r.postjobfree.com

845-***-****

PROFILE

A Professional with experience in serving high-end clientele needs for

various print production, digital and direct marketing, sales and

promotional capacities. Proven track record for rendering excellent

customer service with strong marketing, trouble shooting, training,

purchasing and vendor negotiation experiences. Possesses excellent

organizational, communication and time management skills to ensure

quality and increase productivity.

PROFESSIONAL EXPERIENCE

> Director of Production

2004 - Present

Sun & Moon Marketing Communications, Inc., New York, New York

o Manage production, traffic and creative departments in relation to

every facet of a project including: initial strategic review and

positioning; budget development and appropriation; determination of

the appropriate mix of marketing tools and execution of materials as

well as website designs and email/on-line marketing.

o Establish internal systems and processes to ensure smooth workflow and

increase quality and productivity. Interact with clients and account

executives to help obtain their goals by providing guidance, education

and proactive trouble shooting unforeseen issues to eliminate costly

errors. Supervise vendors and assess internal and freelance staffing

dependent on workload.

o Coordinate all elements of production work: scheduling, negotiating

prices & all acquisitions, research & development, writing printing

specifications, personalization & letter shop instructions, attend on

site press check and photo shoots, issue PO & reconcile invoices and

manage P&L reports.

o Multi-disciplined knowledge based in all print mediums (offset sheet-

fed, web, digital & screen print) prepress (retouching, color

correction, ad prep), direct mail (postal regs, letter-shop,

fulfillment), promotional products, custom displays for events, POP

and outdoor/indoor signage

o Responsible for some of the nations largest luxury commercial and

residential real estate broker, developer and leasing/marketing agents

marketing budgets. Clientele includes: Barclays, CB Richard Ellis &

CBRE Investors, Corcoran Group, Cushman & Wakefield, Durst

Organization, Monday Properties, Prudential Douglas Elliman, SL Green

Realty, Trinity Real Estate, Taconic Investment Partners, Toll

Brothers & Weichert Realty.

> Production Services Director

2003 - 2004

Metro Marketing Resources, Hamden, Connecticut

o Project management for heavy direct mail and newspaper insert

promotions, from client interaction and creative concepts to

completion; including estimating, scheduling, press checks, ensuring

deadlines are met and back end analysis.

o Managed all purchasing and negotiation aspects of print from web to

sheet-fed printers, letter shop/mail houses, mailing data list

suppliers and fulfillment/shipping vendors to creating purchase order

with written detailed instructions and approving invoices. Initiated

vendor incentive and company rebate programs that ensured a win-win

situation.

o Implemented direct mail campaigns and B2B programs for clients as well

as internal, company wide quality control checkpoints and streamlining

workflow processes and procedures.

o Managed Creative, Traffic and Production departments with 5 direct

reports, including training and staffing, employee reviews, PNL

reports and departmental planning in regard to growth.

o Conduct print and updated postal regulation training classes for

account executives as well as clients (Boston Market; Einstein

Brothers Bagels; Bertucci's; Red Robin; La Madeline Bistro; Bob Evans;

Lenscrafters).

> Production Manager

2000 - 2002

Brann Forbes/Brann Worldwide, Plano, Texas

o Manage Print Production; vendor negotiations, audits, new client

pitches, television and radio spots, photo shoots and 7 direct reports

within Production, Traffic and Studio departments. Responsibilities

included monthly percentage allocations by department, by client as

well as recaps personal and/or company bonus goals status.

o Compiles month end reports for Sr. VP and clients. These reports

consisted of print management recaps, print tracking by client,

freelance expenditures, annual print comparisons by client, PNL

report, vendor rebate accruals, vendor negotiations and/or audits in

progress, ROI and back end analysis.

o Leader of long term department planning in regard to growth goals and

benchmarks, training, standard operating procedures and supervising

quality of all Brann Forbes clients' print. Trouble shoot and

streamline quality control systems as well as processes and procedures

of traffic and job flow company wide.

o Responsible for multi-million dollar print budgets and contracts for

clients' direct mail, ad hoc, FSI's, POP and promotions. Clients

consisted of Frito-Lay; Dave & Busters; Advance America; Rent-A-

Center; Church's Chicken; Popeye's Chicken; Long John Silvers and

Pizza Hut.

> Production Manager

1998 - 2000

Huie Advertising/Bristol Hotels & Resorts, Addison, Texas

o Manage inventory and daily functions of fulfillment for 120 hotels

nationwide with multi million-dollar inventory value distributed among

5 fulfillment houses for effective and efficient support.

o Strategic planning and purchasing agent of printing and all

promotional products with personal handling of more than 5,000 jobs

annually. Estimated annual billing of $3.2 million. Negotiate

contracts between new vendors to enhance service and pricing issues

for the hotels nationwide.

o Pioneer new promotional plans, procedures and policies to increase

productivity and profitability, including

on-line ordering systems, corporate service-star program, and

corporate rewards catalog.

> District Sales Manager 1998

(Part-time)

Royal Prestige of Texas, Dallas, Texas

o Recruited and managed 12 sales representatives to exceed all quota

objectives in assigned territories.

o Initiated hiring, training, evaluating, firing and support to meet

monthly quotas and increase sales volume through marketing,

communication and time-management skills.

o Generated high personal sales volume through one-on-one sales and

group presentations.

o Coordinate & supervised product display booths at trade shows to

promote products and company promotions.

> Customer Service Manager/Data Processing Manager

1995 - 1997

Hagadone Printing Company, Honolulu, Hawaii

o Built and structured the Customer Service department from scratch.

Successfully implemented new policies and procedures along with

troubleshooting & streamlining various departments to increase

productivity & profitability. Supervised five CSRs, assisted with

training and provided quarterly and monthly evaluations of sales

assistants, plan and manage the production of all publications.

o Job engineering, job planning, modifying estimates, creating purchase

orders, problem solving, tracking jobs through pre-press/production

departments and press checking sheetfed & web presses with clients.

o Restructured database management, data processing and CASS

certification of clients' data for direct mailing to double mailing

department's revenue to 10 million annually.

> Production Manager/Account Executive/Graphic Artist

1992 - 1995

The Downtown Planet, Honolulu, Hawaii

o Supervised the final layout, coordination, production, printing &

distribution of a downtown weekly publication.

o Successfully generated ad copy for new clients and maintained existing

ads. Used effective sales and communication skills to generate new,

repeat and referral business.

Assistant Manager

1980 - 1991

Bright Moon Restaurant, Bowie, Maryland

o Performed all aspects of a family oriented restaurant.

EDUCATION

o Bachelor of Arts Degree - 1992 University of Maryland, College Park,

Maryland

Major: Art and Humanities Minor: Business Management

TECHNICAL SKILLS

MAC Filemaker Pro Powerpoint In Design

PC Clients & Profits PageMaker Adobe Acrobat

Word Excel Keynote Illustrator

AWARDS

* 2002 Best of Brann award for dedicated service, Brann Forbes

* 12-Service Star Merit Awards, Bristol Hotels and Resorts/Huie

Advertising

* Top Area Sales Manager for August 1998, Royal Prestige of Texas

* Employee of Third Quarter Award - 1997, Hagadone Printing Company



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