Post Job Free

Resume

Sign in

Customer Service Years Experience

Location:
Cleveland, TN, 37323
Posted:
July 20, 2010

Contact this candidate

Resume:

Stephen G. Ivey

*** *** **** ** **, Cleveland, TN 37323 • 423-***-**** • abmavo@r.postjobfree.com

Summary of

Qualifications________________________________________________________________

• Experience in chemical and manufacturing laboratory settings

• Experience in routine and specialized testing methods

• Experience in maintaining calibrated lab instruments

• 23 years experience in customer service

• 20 years experience in training new and student employees

• 20 years experience in writing reports, instructions

• 15 years experience in improving existing products

• 13 years experience in developing new products

• Excellent at follow up and attention to detail; extremely dependable

• Exceptional interpersonal and communication skills

Professional

Experience___________________________________________________________________

Laboratory Settings

• Coordinated lab safety with plant's safety department

• Designed and maintained lab data automation

• Conducted line balancing and manpower requirements for Lean Manufacturing

• Maintained bill of materials for metal parts fabrication per drawing specifications

• Worked with research scientist on laboratory information automation and long term archival of electronic data

as well as advanced pattern matching techniques

• Developed new products and improved existing products for paper industry

• Performed time studies of various manufacturing lines to insure product quality and job functions

• Tested and compared mold release products against competition

• Devised new methods for testing and laboratory procedures

• Assisted R&D chemist

• Assisted Quality Control department on testing raw materials for product

Testing Methods

• Conducted routine and specialized testing on batch intravenous solutions

• Performed routine testing and reporting on plant products

• Evaluated existing and new test procedures

• Developed standards for specialized testing

• Performed optical microscopy for cross sectional analysis of paper and board

• Devised new methods for testing and laboratory procedures

• Evaluated print properties of pilot coated and machine coated paper

Maintenance of Calibrated Laboratory Equipment

• Maintained and calibrated standard and specialized lab equipment

• Maintained and calibrated electronic and standard equipment with and without computer interfaces

Customer Service

• Assimilated and reported data on confidential and proprietary customer requests

• Evaluated customer requests and acted upon same

• Answered customer questions and concerns in timely and effective manner

• Focused on meeting customer needs at all times

Training Employees

• Trained and assisted new and experienced employees with test procedures and computer applications

• Supervised engineering co op students

Written Communication

• Researched and wrote work instructions for ISO 9000 accreditation

• Established document control

• Completed reports using various computer programs

• Provided customers with written documentation as needed

Computer Skills

• Extensive experience with computer applications including Microsoft Word, Excel, Access

• Working knowledge of BASIC, PASCAL, C++, Corel

• Word processing, data entry, graph creation, research experience, presentation/graphics packages, statistical

applications, spreadsheets, databases

Industry Knowledge

• Certified in Maynard's MOST

• Knowledgeable in AS 9100 specifications

Work

History_____________________________________________________________________________

__

Chemist/Tech Service/Quality Control, Zyvax, Inc., Ellijay, GA, 2008 2010

Time & Methods Engineer, Rheem Manufacturing, Inc., Milledgeville, GA, 2001 2008

Paper Technologist, Imerys/ECC International, Sandersville, GA, 1987 2000

Chemical Control Technician, McGaw Laboratories, Milledgeville, GA, 1975 1986

Education___________________________________________________________________________

_______

Chemistry, Georgia College, Milledgeville, GA

References__________________________________________________________________________

_______

Available upon request



Contact this candidate