Customer Service Manager

Heidi Quinn

* ****** **.

845-***-****

Pomona, NY 10970

Cell 845-***-****

OBJECTIVE

Seeking a position as a House Manager that will offer growth potential and

that utilizes my organizational and interpersonal skills.

.

HIGHLIGHTS OF QUALIFICATIONS

. Reputation for being organized, following through and

completing projects successfully.

. Strong communication skills both interpersonal and written

communication, ability to work

Independently or on a team.

. Professional in appearance or presentation.

. Able to work effectively in a variety of organizational

structures.

SKILLS

Accounting/Bookkeeping

. Ran all financial reports, scheduling, breaks, and

returns.

. Dealing with customer complaints.

. Cashiering.

. Assisting employees in resolving issues

. Accounts receivable and payable.

. Scheduling, payroll, household reports, group sales.

Opening hotels and restaurants.

. All aspects of hotel and restaurant dealing with

customers in all areas of satisfying their needs and

wants.

. Switchboard, sales, schedule, household reports,

account receivable, and customer service.

. OMRDD Reports

Rehabilitation Provider

. Empowerment and Improving quality of life to

consumers

. Assisting and teaching shopping, cooking, menu

planning, banking, etc.

. Researching opportunities and benefits for clients.

. Worked one-on-one with autistic and handicapped

children

. Teach reading

. Working with behavior issues (Behavior Modification)

. Instructed clients with special needs daily living

skills such as feeding, washing, and

. changing children.

. Worked in group home setting providing first aide and

CPR.

. Provided care for adults, consisting of cleaning,

teaching, administering medications,

. and transportation to various places.

. Teaching structure

. Finding best suitable rehabilitation programs (AAA/NA epilepsy

support groups) and monitoring

. Supervision and teaching consumers developmental, leisure, and

exercise skills

. Supervising and teaching budgeting, banking and shopping skills

. Teaching and administering medication

. Managing clients and staff in a residential environment consisting

of 20 consumers.

. Developing employment skills

. Transporting consumers

EMPLOYMENT HISTORY

LEXINGTON CENTER Suffern, NY 2010

CASAC T Intern

ARC Congers,NY

2000-2009

Home Care Provider

MACYS Nanuet, West Nyack

2005-2009

Customer Service

EMERGENCY FAMILY SHELTER Pomona, NY 2006-2008

Shelter Service Worker

EPILEPSY FOUNDATION Pearl River, N.Y

2004-2006

Rehabilitation Specialist

BOCES West Nyack,NY

1999-2002

Teaching Assistant

CRYSTAL RUN Spring Valley, NY

1997-1999

Group Home Provider

A&P New City, NY

1987-1988

Bookkeeper

HOWARD JOHNSONS Elmsford,NY

1984-1987

Assistant Manager

TAPPAN ZEE TOWNE HOUSE NYACK, N.Y 1980-1984

Reservation Manager

EDUCATION

Rockland Community College, Suffern, NY

AA, Accounting And Management

Rockland Council - Alcohol and Substance Addiction Counseling (CASAC)

West Haverstraw, NY

CASAC-T

COMMUNITY SERVICE

PTA, CLASS PARENT ORGANIZED ALL HOLIDAY PARTIES AND CLASS ACTIVITIES, HEAD

OF 5TH GRADE ACTIVITIES, FORMED FOOD AND CLOTHING DRIVES, GIRL SCOUT

LEADER, VOLUNTEERED AT SENIOR LIVING RESIDENCE, GROUP HOME FOR TEENS AND

TEMPLE, ADVOCATED HOUSING ON BEHALF OF DEVELOPMENTALLY DISABLED IN FRONT OF

TOWNSHIP OFFICIALS AND COMMUNITY MEMBERS

AWARDS

TOWN OF RAMAPO - HUMANITARIAN AWARD

RAMAPO SCHOOL DISTRICT - OUTSTANDING PARENT

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