Project Manager Sales

FRANKIE J. BEALL

**** ***** ******** **** 209-***-****

Tracy, CA 95377

abmapa@r.postjobfree.com

SUMMARY OF SKILLS

Project and Process Manager with experience in the telecom industry.

Expertise in managing multiple large, complex projects simultaneously while

maintaining and updating detailed project tracking spreadsheets and

databases. Strong analytical, research and troubleshooting skills with a

record of resolving internal and customer issues. Demonstrated leadership

and team supervision abilities. Excellent written and verbal communication

skills. Experience working with various Vendors, LECs and CLECs.

Achieved SIX Sigma White and Yellow Belts. Key skills include:

Telecom Experience Wireline, Transport Circuit Delivery, Network

Provisioning in Voice and Data, Services: DSO, DS1,

DS3, E1/T1, T3, OCX Family, Private Line, Switched

and Dedicated Services, knowledge of :Granite,

IWOS,

MS Office Access, Word, Visio, Excel, and PowerPoint, Outlook

AT&T Legacy Systems TIRKS, ACMS, BPP, SOTS, EFMS, USRP

PROFESSIONAL EXPERIENCE

AT&T Communications, Pleasanton, California 1987-2010

PROVISIONING PROJECT MANAGER (2009-2010)

Operated at various levels of management to ensure that expedited orders

moved rapidly through the provisioning center with shortened intervals to

meet or exceed customer expectations.

. Managed and tracked the progress of official expedited projects and

maintained customer not ready backlog

. Created daily status reports for Executive Director Escalations Manger

and Customer Support team, displaying exceptions and results on

projects

. Delivered expedited projects on-time and under budget on large

projects by efficiently managing through to test and turn-up. (e.g. GE

Capital, Hilton, BC/BS, American Express)

. Reduced production delays by 40% through research and analyzing

operational errors/problems

. Negotiated with Local Exchange carriers to coordinate expedited

timetable on shortened intervals to meet customer expectations

. Researched and analyzed operational errors or problems related to

disconnect in error of customers circuits to identify root-cause.

Submitted corrective action and reported findings to appropriate

individuals in Process Management, resulting in improved quality of

work within the workgroup.

COACH MANAGER (2002-2009)

Effectively coached and managed a team of Network Routing Numbering agents

and Facility Designers in provisioning of customer orders for Business

Market Division.

. Prepared monthly status reports defining requirements and identifying

issues.

. Resolved conflict resolution with multiple databases and served as a

subject matter expert providing assistance to the team on processes

required to provision nodal services.

. Developed coaching action plans for each individual on the team

enabling them to meet and exceed organizational goals and individual

targets.

. Investigated defect resolution between system fallout.

. Performed administrative duties - time reporting, HR policies and

overtime polling.

. Served as point of contact for user acceptance testing and

enhancements within the design process.

PROJECT COORDINATOR/PROCESS ENGINEER (1999-2002)

Project lead and sales process support for the voice provisioning work

teams for data collections and order initiation for dedicated services.

. Served as liaison for process and provisioning issues between the

sales teams and cross-functional teams in the provisioning center

. Provided technical support, determined date trails, issued project

announcements, and scheduled on-time service delivery.

. Provided process support for life cycle management, analyzing

engineering defects to isolate root cause of design issues for (T1/T3)

nodal services

. Interfaced with cross-functional teams to provide solutions to

problems and gain enhancements for creating new processes

. Provided UAT, ORT, and BETA testing and maintenance to automated tools

and systems

. Developed methods and procedures and wrote job aids for facility

design

. Provided process training to design team on new enhancements within

the automated systems which reduced cycle time and unit cost by 30%

FACILITY DESIGNER/SENIOR OPERATIONS CLERK (1987-1999)

Performed hands-on duties related to ordering and provisioning T1and T3

services for voice circuits.

. Initiated order request (asr) to LECs for mainframe central office

connection.

. Generated/reserved circuit and facility assignments in TIRKS/BPP

system for test and turn-up.

. Identified DLRs for translation of facilities to port assignments for

onsite work force.

. Finalized/issued word design records upon completion of facility

assignments.

. Analyzed and investigated recurring issues within the process for

process improvements.

. Maintained and updated administrative databases, handled incoming

calls, and received visitors.

. Distributed and Updated Network Access Passwords.

. Maintained daily production records and processed time reporting.

EDUCATION

Business Administration

Contra Costa College, San Pablo, CA

Business Administration Certification

Linton's Business College, Richmond, CA

PROFESSIONAL DEVELOPMENT

PC Certification MS Word, Excel Dbase III Publishing Form Knowledge

UNIX Shell Management System (KMS)

MS PowerPoint Lotus 1-2-3 FrontPage 98 Introduction

MS Project Visio Flow Charting

MS Outlook Word Perfect Informix SQL

MS DOS

Intro to VOIP Intro to

WiMax

Working System MSOC IOM BPP BASIC8

Knowledge Order Taker EFMS ACMS SOTS

WATSSOP TIRKS, SDM, NRO

BASIC8 SSIRS SMS NRA

BLISS/TRUMP

PROFESSIONAL MEMBERSHIPS

Black Alliance

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