Customer Service Project Manager

Antoinette D. Cardiel

**** ******* ***

San Antonio, Texas 78232

Cell 512-***-**** abmaov@r.postjobfree.com

Home 210-***-****

WORK DPT Laboratories, Inc. San Antonio,

TX

EXPERIENCE Senior Project Coordinator, Project Management Department

January 2007 - Present

-Provide customer service to over 25 Research &

Development pharmaceutical companies

-Experience managing complex projects with competing

priorities, resource management, & timelines

-Management of multiple cross functional teams

-Evaluate risk; ensure compliance with regulations &

procedures related to the project

-Develop & maintain Gantt charts

-Liaison between internal departments at DPT and the

customers

-Organize client visits, business meetings, meeting

agendas, & meeting minutes

-Support 3 Project Managers managing more than $5

million of Technical Revenue each per year

-Streamline process improvements

-Ensure supportability for clinical trial batches &

product launches

-Trained new employees

Achievements/ Highlights

PMP, pursuing certification 2010

DPT Director's Challenge Award, March 2010 - updated

Stores Requisition application

Supported Project Manager of the year, 2008

Launched 5 products in 2009 & 2 in 2008

Supported 4 product site transfers in 2009

Account Coordinator, Sales & Marketing/Commercial

Operations Department

November 2004 - December 2006

-Provide customer service to 12 commercial accounts of

major pharmaceutical companies

-Planning and forecasting for current and future sales

orders

-Project Coordinator for new Product Change Request

System on updates to components and artwork

-Trained new employees

Achievements/ Highlights

Rallied Around Customer Excellence Award (RACE), August

& September 2006

DPT Director's Challenge Award, September 2005 -

implemented Project Tracking database

United Parcel Service (UPS) San Antonio,

TX

Management Trainee in Industrial Engineering Department

June 2002 - June 2004

. South Division Package Representative

-Planning and forecasting for south division; 9 package

centers across south Texas

-Liaison between operations and IE Department

. Dispatch Planning System / Preload Assist System (DPS /

PAS)

-Convert the San Antonio HUB operation dispatch to an

automated process, 187 drivers

-Cost savings through reduction in mileage, increasing

stops per on road hour, and time studies

-Project Coordinator and Training Supervisor to

operations and new trainees

Achievements/ Highlights

Six Sigma Green Belt Certification, completed May 2002

American Production & Inventory Control Society -

CPIM, Module 1 completed June 2002

EDUCATION Texas A&M University College Station,

TX

Bachelor of Science in Industrial Distribution; College of

Engineering

Minor in Business Administration, Specialty in Electronics

Distribution

Graduation Date: May 2002

COMPUTER Knowledgeable in Microsoft Office, AutoCAD 14, Windows,

Lotus Notes,

SKILLS Visio, Microsoft Publisher, BAAN (ERP) IV & LN, EDI, Crystal

Report Writer X, Microsoft Project, Relavis, Documentum,

Synergy, Trackwise, eRooms / Shared sites

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