Customer Service High School

Objective

To obtain a position that will utilize my skills and experience as an asset

to the organization while furthering my knowledge and abilities in the

process.

Profile

Motivated, personable business professional with a diverse set of skills

and experience. Talent for quickly mastering technology. Diplomatic and

tactful with professionals and non-professionals at all levels. Accustomed

to handling sensitive, confidential records.

Flexible and versatile - able to maintain a sense of humor under pressure.

Poised and competent with demonstrated ability to easily transcend cultural

differences. Thrive in deadline-driven environments. Excellent team-

building skills.

Skills Summary

Event Planning Computer Literate Front-Office

Report Preparation Customer Service Operations

Written Correspondence Scheduling Public Speaking

Data Entry 8000 General Office Skills

Typing Speed 50+ wpm Keystrokes Communication Skills

Professional Experience

Administrative/clerical

o Oversee all business and daily management of the church, as well as,

working with members of the congregation and the church staff to

achieve the organization's mission

o Maintain and prioritize the Pastor's schedule, including making travel

arrangements, and maintaining the church calendar

o Retain all church records and files, including, financial records and

member information Develop church bulletins, announcements, as well

as, prepare and organize church events and outings

o Compile, sort and verify the accuracy of data before it is entered

o Managed expense accounts, as well as, the reordering and replenishment

of supplies

Customer Service

o Demonstrates continuous effort to improve operations, decrease

turnaround times, streamline work processes, and work

cooperatively and jointly to provide quality seamless customer

service

o Assist customers with price checks from various stores and

advise them on shoe purchases

o Maintain an awareness of all promotions and advertisements in order to

provide superior customer service

o Answer and handle large volumes of telephone inquires from clients and

customers

RetaiL

o Responsible for rearranging various Jewel/Osco stores, throughout the

Chicagoland area, in order to drive sales and showcase new products

o Ensured that all on-sale products were clearly marked and previous

sale signage was removed, as well as, installing new security

fixtures, as necessary

o Accurately and efficiently ring on registers and accurately maintain

all cash and media at the registers

o Execute profile and re-profile categories, including moving shelves

and pegs to different locations

HOUSEKEEPING

Responsible for keeping all patient's rooms and public areas clean on the

floor assigned to me.

Assist nurses with distributing meals

Relieving the Unit Clerk for breaks

Responsible for cleaning all discharge rooms, preparing it for the next

patient.

Employment History

City of chicago public library - Chicago, IL

Library Page, 2008 - 2009

Apostolic worship ministries - Chicago, IL

Church Business Administrator, 2007 - 2009

Prism Retail Service - Itasca, IL

Merchandiser, 2007 - 2008

Act-1 Personnel Services - Schaumburg, IL

Data Entry (Bank of America), 2005 - 2006

9705 Club - Chicago, IL

Bartender, 2003 - 2004

Sears, Roebucks and Co. - Chicago, IL

Associate Consultant, 2002 - 2002

Rush St. Luke's Presbyterian Medical Center - Chicago, IL

Patient Service Associate (PSA), 1993-997

Education

Computer Learning center - Chicago, IL

Computerized Business Systems Certification, 1998

W.R. Harper High School/Jones Metropolitan High School - Chicago, IL

High School Diploma Awarded, 1990

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