Customer Service Representative

Leon L. Kennedy III

**** *******

Detroit, Michigan 48204

313-***-**** Home

**********@*****.***

QUALIFICATIONS

. Self-motivated, detailed-oriented individual

. Superior interpersonal, verbal, and written skills

. Cash handling skills

. Years of excellent customer service experience

. Wave and pallet jack experience

WORK EXPERIENCE

2001-2003/ 2009- 2010 State Wide Janitorial Service Inc.

Detroit, Michigan

Custodian/Janitor

. Kept restaurants, office buildings, fitness centers, and similar

buildings clean and orderly condition

. Dusted furniture, walks, machines, and equipment

. Moved heavy furniture, equipment, and supplies, either manually or by

using hand trucks

. Cleaned building floors by refinishing floors, burnishing floors, wet

mopping, auto scrubbing, buffing and vacuuming

2007-2009 Weather King Windows and Doors

Detroit, Michigan

Warehouse Clerk

. Enter data on received purchase orders and reports shortages, back orders

and damages to ensure proper invoicing

. Lift and unloaded freights, receive, tag and coordinated distribution

. Provided customer service, packaging, labeling, issuing stock

. Ensured that the warehouse premises are clean and orderly; maintained a

safe and secure warehouse and surrounding premises

2003-2004 Target

Dearborn, Michigan

Customer Service Representative

. Greeted customer in a friendly manner and properly directed them in

different areas throughout the store

. Developed continuing relationships with customers by providing quality

customer service while assisting with purchases

. Took inventory of products and neatly replenished sales floor

. Handled cash and credit transactions

EDUCATION

2005-2007 Clarion University

Clarion, Pennsylvania

Major: Business Communications

Degree: In progress

2002-2004 Wayne County Community College Detroit, Michigan

Major(s): Business Administration/Liberal Arts

Degree earned: A.S. Liberal Arts

VOLUNTEER EXPERIENCE

2005-2007 Clarion University

Clean Sweep Volunteer

. Commuted across the community of Clarion gathering trash and debris in an

effort to create a clean and safe living environment

. Thanksgiving and Christmas food and clothing drive

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