Customer Service Sales
Resume:
Hodges, S.C. *****
Cheryl Rothrock Garrett
Objective
Ambitious, highly motivated individual experienced in customer service,
problem solving and computers; manufacturing environment and executive
level experience; work well with others independently and in team effort.
Seeking challenging position with career opportunities.
Experience
2008 - Present Self Regional Healthcare
Office Manager
. Office Manager for Infection Prevention and Control Department, and
Quality Management Services Department, under the direction of Dr.
Greg Mappin.
. Attend quarterly IP&C Committee meetings, facilitate meeting room and
supplies needed for meeting, prepare agenda, take minutes and
distribute.
. Meeting coordinator for Institutional Review Board and Environment of
Care Committee.
. Maintain ISO Policy Manual for Infection Control department,
continually updating, formatting, proofing and placing on company
Intranet. Review and edit Administrative policies. Research and
compile data for Institutional Review Board policies.
. Keep staff schedule and Outlook calendars.
. Compile monthly budget variance and department report. Maintain
invoices and purchase order receipts for accounts payable
entries/action.
. Answer incoming calls, attending to questions and concerns inside and
outside of hospital concerning a variety of diseases, schedules,
meetings, etc.
. Perform administrative duties for Quality Management Services
Department (due to personnel restructure and cross-training efforts).
. Perform payroll entry into KRONOS timekeeping for Quality Department.
Analyze and solve payroll discrepancies.
. All other duties as necessary for Quality Management Services and
Infection Prevention and Control departments.
1987- 2008 Park Seed Company Greenwood, S.C.
Executive Assistant to CEO, President
. Serve as first point of contact for CEO, providing primary support for
CEO.
. Create and Maintain statistical sales reports/graphs for Customer
Service Department consisting of 90+ sales representatives.
Maintain 2-yr sales, order and incoming call record comparison;
departmental records used for forecasting, projecting and budgeting.
. Maintain direct communication and working relationship with Marketing
Director, Customer Service Director, President, CFO, COO and CEO.
. Furnish daily sales records to Vice President of Operations,
President, Marketing Director, Customer Service Director and Product
Development Director.
. Compile data and create spreadsheets/databases as requested by CEO,
CFO, President, and Customer Service Director using MS Excel, updating
and maintaining report documentation for various projects as assigned.
. Organize and prioritize emails, phone calls and confidential
information.
Resume
Cheryl Rothrock Garrett
Page Two
. Corporate Travel Management; schedule and prepare travel itineraries
for CEO as well as all members of company, including air tickets,
rental cars and lodging. Cruise management experience. Responsible
for all itinerary changes, updates and negotiating change
fees/redirection with airlines.
. Assist with new member recruitment and relocation.
. Manage CEO's calendar of appointments, strategizing daily, quarterly
and yearly activities.
. Attend all company Board meetings, serving Park Seed Board of
Directors as Recording Secretary.
. Setup and maintain high level meetings or conferences as well as
monthly Board meetings. Setup includes attendee invitations, and food
preparation as well as providing all resources.
. Event planning support.
. Represent CEO and organization in a professional manner at all times.
. Telephone switch administrator duties:
Act as Liaison between employer and sprint/AT&T/Lucent.
. Addition, deletion and movement of 300+ phones for entire
company, using Automated Call Distribution. Generate reports from
switch as requested. Attended Lucent Telephone Administration training
class in Atlanta, Sept. 1998
. Drop/Ship Inventory Control
. Responsible for negotiating prices for company supplies
. Maintain inventory database, ensuring timely ordering and quality
service to all in-house departmental customers.
. Faxing, copying training manuals.
. Supervised people in team environment. (PR and Special Projects
Director report directly to me)
. Interviewing prospective employees for Customer Service Department.
Assist in hiring process, keeping up to date on current S.C. laws for
employer/employee relationships.
. Taking minutes for various meetings.
. Software packages and systems used/utilized:
Windows 2000 and Windows XP Professional
Extremely proficient in Excel, Visio, XP/2003 Professional
Internet Explorer 6.0
HTML coding - used in upkeep of Park Seed's E-commerce web site.
. Member of several internet ListServ's to help further learning and
tutoring in MS Excel and Word.
. Answer e-mail from customers; facilitating satisfactory agreement for
dissatisfied customers.
. Develop and provide training course for new members in Windows 95,
Excel, and Word.
. Maintain sales incentive program for sales representatives.
. Provide assistance in budgeting process for department.
. Act as fill-in Customer Service phone sales representative and
switchboard operator, Lucent
. Provide supervision, scheduling and job coordination for four (4)
clerks.
Resume
Cheryl Rothrock Garrett
Page Three
1984 - 1987 Marvin R. Watson, Atty. Greenwood, S.C.
Legal Secretary
. Perform all clerical duties.
. Schedule client appointments and coordinate Court hearing dates.
. Maintain attorney and escrow bank account, responsible for making
bank deposits.
. Type all legal documents in diverse law fields including Family
Court, Common Pleas Court, Probate Court, Real Estate closings.
Large law office with high work volume.
1979-1984 Joseph M. McClellan, Atty. Greenwood, S.C.
Legal Secretary
. Managed small law office, performing all clerical duties.
. Schedule client appointments and coordinate Court hearing dates.
. Maintain attorney and escrow bank account, responsible for making
bank deposits.
. Type all legal documents in diverse law fields including Family
Court, Common Pleas Court, Probate Court, Real Estate closings.
Education
1975 - 1978 Greenwood High School Greenwood, S.C.
. Graduated with diploma
. Continuing educational training courses in MS Word, Excel, Access,
Powerpoint
. Spanish for Healthcare workers class
. Current CPR certificate
. Graduate of Leadership Greenwood, 2005
Contact this candidate