Manager Quality Assurance
Resume:
John C. Rich
Knoxville, TN **909
abmal3@r.postjobfree.com
Objective Aiming to join a management team with a strong company where my previous
management experience would be considered a valuable asset in a dedicated long
term relationship.
Experience 2003-Present Olive Garden-Darden Knoxville, TN
Certified Trainer/Server/Key Employee
Utilize strong product knowledge combined with guest relations skills to develop long
term acquaintances with valued guests and team members. Sharing my personal
experiences along with Darden’s award winning training materials with new team
members to support the development of the expertise, knowledge and confidence
essential to succeed as an individual as well as a member of the Darden family. As a
key employee, I enjoy the opportunity to help the management team with ticket
combinations, comps, returns and voids for fellow employees.
2001-2003 TGIFridays-Carlson Restaurant Dallas, TX
Certified Trainer/Shift Manager
Incorporating teamwork, multi-tasking, expedient problem solving and a vast
knowledge of the product line into everyday as a team. Hands on training on the Micros
system, managing server out times, and performing individual section inspections and
server check outs upon close. Use this knowledge to train incoming employees to be
the ideal server for our guests. Follow up with past trainees and inquire about their
progress and successes. Complete necessary paperwork to insure accurate training
and company records.
1999-2001 Duratek Oak Ridge, TN
Inventory Requisitions Manager
Searching out and implementing new vendors based on quality, price and service.
Research new items for better quality and efficiency. Working closely with purchasing,
quality assurance, operations employees and supervisors. Supervise inventory transfers
between a multiple site facility. Keep track of and expedite any long lead time items.
Work closely with vendors to implement good relations and service.
Send out and sort quote requests and place requisitions per value and service of
quote. Inspect fabricated and standard items upon receipt per engineering drawings and
QA requirements. Writing up and routing requisitions for stock and special items or
services through the proper departments.
Worked within Windows, MS Word, MS Excel and MP2 systems.
1997-1999 Boeing Oak Ridge, TN
Inventory Manager
Proficiency with three computer systems that tracks basic inventory, Boeing Certified
milar drawings and government owned tools. Advanced data entry skills with vast
knowledge of the manufacturing tools used throughout the plant.
1993-1997 Advance Transformer Wartburg, TN
Quality Control Manager
Supervise four production lines and oversee twelve QA personnel. Check all
production hardware from start of line to finish product. Set High voltage testers
accurately to properly test each unit before shipping.
1989-1993 Pioneer Air Systems Wartburg, TN
Inventory Manager
Data entry within a Novell workstation. Shipping and receiving of production parts while
monitoring a $2.5 million inventory. Expediting special production parts. Crane and fork
lift operation training.
1988-1989 Hardee’s Wartburg, TN
Assistant Manager
Inventory ordering, position placement of personnel, counting registers and depositing
cash in safe for later bank deposit. Training new employees throughout the restaurant.
Education Pellissippi State Technical Community College
A.S. in Web Technology
Olive Garden-Darden Restaurants
Train the Trainer-Certified Trainer Course
D.A.S.H. POS Certified
COMPRIS POS Certified
TGIFridays-Carlson Restaurants
Quality Certified Trainer Course
MICROS POS Certified
Boeing Defense and Space Group Oak Ridge
Microsoft Software Training including MS Windows and MS Office
Boeing Fork Lift Certified
Advance Transformer Company
Member ATC Safety Committee
Member ATC Communication Committee
Safety Audit Training-Travelers Insurance Group
ISO 9000 Certification Committee
Pioneer Air Systems
Total Quality Management Course
Personal Mastery Seminar
References Available Upon Request
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