Customer Service Manager

Michael K. Byrd, CPIM

**** ********* ***** *-*-A-I-L 517-263-

7933

Adrian, MI 49221

abmake@r.postjobfree.com

I am an experienced business professional with expertise in all areas of

operations and supply chain management including manufacturing,

distribution, purchasing, inventory control, and production control, as

well as customer service.

Experience and Achievements

. Implemented a kanban system that reduced WIP by 67%, travel distance by

60%, space requirements by 70%, lead-time reduction by 67%

. Led strategic-planning process in a successful company turnaround

. Acquired and assisted in the product-development process of the Gary Gray

Stretch Station

. Implemented inventory-cycle-counting process improving accuracy from 56%

to 97%

. Increased inventory turns from 10 annually to 30, reducing carrying costs

through improved scheduling controls and establishing consignment

programs with primary suppliers

. Co-project manager of a successful ERP implementation completed in five

months

. Negotiated 38% cost reduction in parts-washer service contract

. Implemented part weigh count system that saved company $38,000 annually

with initial investment of $20,000

Business Employment History

Dundee Manufacturing Company - Building and Plumbing Products

10/08 - 02/10

General Manager - Directed all aspects of production, safety,

purchasing, quality, and maintenance. Worked to develop cycle counting

and lean-process improvements, improved purchase-order process, charged

with finding and implementing ERP system. Worked closely with owners

on P & L controls. $4 million company sales.

Peterson Spring - Snap Rings and Retaining Rings

5/02 - 10/08

Materials Manager / Master Scheduler - Purchased all productive

materials, conferred on other purchasing activities, scheduled all

production activities, worked with Production Manager for shift

priorities, managed the customer service, shipping / receiving and

warehouse functions. Automotive supplier. $8 million sales division of

$100 million sales company.

C. M. Smillie & Company - Weld Guns / Machine Cylinders

8/01 - 11/01

Purchasing Manager - Purchased all materials, MRO, and office supplies.

Implemented strategies to reduce costs and improve supplier

performance. Automotive and machinery industries supplier.

Blissfield Manufacturing Company - Steel Heat Transfer / Refrigeration

Products 7/99 - 4/01

Director of Operations - Directed all aspects of production,

maintenance, and safety for a three-plant operation. Initiated team-

development processes. P & L responsibilities. Automotive, off-road,

and appliance industries supplier. $36 million company sales.

Recreation Creations, Inc. - Commercial Playground and Recreation Equipment

3/98 - 6/99

Operations Manager - Directed all aspects of plant operations,

including purchasing, personnel, quality, safety, maintenance,

production, and the physical facility. Part of the new senior

management team that turned the company from $7.4 million sales and no

profit to $7.2 million in sales with $380,000 profit through culture

change, quality focus and cost-cutting measures.

Brazeway, Inc.- Aluminum Extrusions and Heat Transfer Products

3/73 - 3/98

Administrative Manager - 5/91-3/98; Directed all aspects of materials

management, production planning, traffic, personnel, accounts payables,

data collection, payroll and customer service for the Adrian plant with

sales of $25 million. Corporation sales of $65 million. Automotive and

appliance industry supplier.

Corporate Materials and Production Planner, 12/88 - 4/91

Various other positions 3/73 - 12/88

Education

. MBA-(Strategic Quality Leadership) Eastern Michigan University - 3.4 /

4.0 GPA - 1996

. BBA-(Production/Operations Management) Eastern Michigan University - 3.3

/ 4.0 GPA - 1991, ORIS Faculty Outstanding Leadership Award in POM

recipient, 1991

. AS - (Mathematics) Jackson Community College - 3.6 / 4.0 GPA - 1983

Other Training

. Certified in Production and Inventory Management (CPIM) - APICS - 1985;

re-certified 2003; 2008

. Lean Manufacturing Techniques for Managers - APICS - 2005

. Basics of Supply Chain Management - APICS - 2000

. Demand Flow Technology Training (4-day Workshop) - JcIT Institute of

Technology - 1996

. Basics of Process Capability (Cpk) and Process Variation - EMS, Inc.

-1995

. EDI and Business Process Improvement - University of Toledo CE - 1995

. Quality Operating System (QOS) Training - Management Resources, Inc. -

1995

. Introduction to MS Access - Quick Start Corporate Services - 1994

. Decision Making Through Computer Simulation - University of Toledo CE -

1993

. Introduction to MS Windows and Excel - Kruger-Brent Computer Center -

1991

. Team Oriented Problem Solving (TOPS) - Ford Motor Company - 1991

. Time Management - Padgett-Thompson - 1988

. Front-line Leadership - (10 Modules) - Zenger-Miller - 1988

. The Basics of Bar Coding - APICS Saginaw Chapter - 1986

. Shop Floor Mgmt. System Utilizing Bar Coding - University of Toledo CE -

1985

Related Personal and Professional Experience

Adjunct professor for University of Toledo - January 2006 - present

Adjunct professor for Jackson Community College - June 2001 - April 2002

Adjunct professor for Siena Heights University - 1998-1999

On-going trainer for APICS CPIM review courses since 1986

Member of the Toledo Chapter of APICS; served on Board, 1991-1997,

1999-2001 as Director-At-Large, Administrative VP, Executive VP,

President, Chairman, VP Educational Support, interim-President

Director of Chapter Management, APICS Region 3. July 1996 - October 1997

. Part of a Materials, Purchasing and Logistics Professional delegation to

the Commonwealth of Independent States (formerly U.S.S.R); sought and

received my own monetary sponsorship from several sources. 1992

References - Upon Request Salary -

Negotiable

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