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Customer Service Human Resource

Location:
Chesterton, IN, 46304
Posted:
July 21, 2010

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Resume:

Linda Hart, PHR

**** ***** *** **** ( Chesterton, IN 46304

Home 219-***-**** ( Cell 574-***-****

abmaio@r.postjobfree.com ( http:/www.linkedin.com/in/lindahart333

SUMMARY OF QUALIFICATION

Human Resource professional with comprehensive experience in a

manufacturing (union) environment. Experienced administrator of benefits.

Demonstrated ability to implement effective new programs and hire new

employees efficiently. Proven track record for streamlining operations for

efficiency and ensuring compliance with all regulations. Detail oriented,

able to manage HR services for large numbers of employees.

CORE SKILLS

Employment Law Benefits Policies / Procedures

Payroll (ADP, Etime, Employee Relations Training

ProBusiness)

Workman's Compensation Salary Administration Safety

Human Resource Systems Annual Review Succession Planning

PROFESSIONAL EXPERIENCE

GUNITE CORPORATION (ACCURIDE), Elkhart, IN 2008 - 2010

Material Planner / Customer Service

Purchased components for manufacturing of drums, wheels, and slack

adjusters. Performed customer service, order entry, and scheduling of

slack adjusters (braking system) for bus and truck industries. Cross-

trained in shipping and receiving to backfill for co-workers.

. Utilized BPCS (Business Planning Control System) to automate vendor

releases, adjusted master data to reduce lot sizes resulting in reduction

of 16 man hours per week and $1M inventory in 2009.

FAURECIA EXHAUST SYSTEMS, Tier 1 Automotive, Granger, IN 2004 - 2008

Human Resource Manager / Generalist

Trained, developed, and managed human resource and payroll staff. Handled

labor relations, personnel, benefits, payroll, salary administration,

headcount reporting, and recruitment and supported HSE (Health Safety

Environmental) Coordinator. Negotiated severance agreements and

coordinated TAA benefits due to plant shutdown. Managed and forecasted

direct headcount requirements for production. Guided management through

performance reviews, succession planning and salary recommendations.

. Implemented new hire orientation program increasing safety awareness,

incorporated FES (Faurecia Excellence System) and encouraged more

personable approach with management and union participation.

. Developed and maintained all record retention to comply with AAP

(Affirmative Action Plan).

. Maintained 100% reporting accuracy (Magnitude System, PIMs, and Taleo)

meeting plant and individual goals to assist in analysis of headcount and

human resource indicators.

HYDRO ALUMINUM NORTH AMERICA, North Liberty, IN 2003 - 2004

Human Resource Assistant Manager

Assisted Human Resource Manager with personnel, benefits, safety training

and tracking, worker's compensation, salary administration and labor

relations while maintaining HR, benefit, and payroll systems (ProBusiness).

. Established Values Committee to encourage employee involvement in areas

of communication, respect, cooperation, determination, foresight and

integrity improving moral and employee relations.

Linda Hart Page Two

NATIONAL STEEL CORPORATION, Mishawaka, IN 2001 - 2003

Benefits Coordinator

Administered benefits for 24,000 retirees and 8,200 active employees.

Interpreted medical plans to direct vendors in the proper administration of

insurance benefits.

. Developed procedure for hourly life insurance that provided consistency

throughout divisions, and automated process to save work hours.

. Maintained data in benefits system which eliminated eligibility problems

and assured accurate reporting for premium payments and analysis.

. Revised outdated policies and procedures including salary continuous and

long-term disability to maintain compliance with FMLA.

Benefits Service Representative

Directed employees, retirees, and their families with questions concerning

employee benefits including health care, pensions, salary continuous, long-

term disability, life insurance, personal accident, FMLA, COBRA, and 401k.

Developed script for providing information in response to the bankruptcy.

Executed pension estimates for employees prior to retirement. Supervised

and trained the Human Resource Technicians during the transitional period.

. Implemented National Steel Corporation Call Center improving customer

service.

NATIONAL STEEL CORPORATION, Midwest Operations, Portage, IN 1989 - 2001

Human Resource Technician

Administered internal placement of salaried and hourly personnel for 1500

employee facility including entry level production workers, trade and

craft, and contractual compliance for USWA represented positions.

Administered benefits including eligibility, accident and sickness

benefits, salary continuous, long-term disability, life insurance, personal

accident insurance, COBRA, and 401k administration. Maintained HR system,

new hire orientations, job description updates, applicant processing, job

postings, testing, gainsharing / headcount, safety reports, salary

administration, and generated a variety of reports. Managed career

development program, apprentice program, and educational aid. As a

representative of Employee's Assistance Program, provided referrals and

direction for employees in need.

. Streamlined employee benefit, personnel, salary administration, human

resource information systems, and human resource clerks' procedures

resulting in 50% reduction in staff by eliminating outdated functions and

duplication of work resulting in multi-incumbent position with cross-

trained individuals providing company with flexibility.

. Designed applicant tracking system to assist with affirmative action plan

for legal compliance and record keeping.

. Developed manuals approved by the QS9000 auditors that controlled and

documented procedures.

. Served as company liaison for Midwest Operations and Steel Family Health

Center to improve communication and flow between organizations.

. Developed new hire benefits orientation manual to provide information

tool for new hires to efficiently disseminate benefits information.

. Assisted with implementation of Career Development Program negotiated in

Steelworker's contract outsourcing training and selecting a coordinator.

EDUCATION

BS, Organizational Leadership, Calumet College of St. Joseph, Whiting, IN

AA, Accounting, Indiana Vocational College, Gary, IN



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