Manager Customer Service
Resume:
Juanita D'Agostino-Rozzi
Allentown, PA 18104
abmaif@r.postjobfree.com[pic]
Human Resource and Organization Development Professional
HR/OD professional that ties Organization Development and years of
experience in Human Resources together to facilitate change and encourage
bottom up, top down and lateral communication to improve organizational
effectiveness. Ten years of comprehensive experience including training,
recruitment and retention, conflict resolution, change management, labor
relations and benefits administration. Advocate for grooming and growing
current staff and providing coaching for the internal professional to reach
their fullest potential. Proven experience collaborating with all levels
of the organization to identify processes and procedures needing to be
stream-lined in order to facilitate strategic planning and accomplish
corporate goals. Honest, ethical, dedicated, hard working individual with
exceptional integrity.
[pic]
Professional Qualities and Strengths
. Leadership & Staff Development
. Training & Facilitation
. Team Building
. Diagnosis of Organization - Analysis and Trending
. Strategic Vision
. Diversity and Inclusion
. Workforce Planning
. Measurement of Outcomes
. Reorganization & Position Assessment and Design
. Employee Relations
. Articulate Communicator
. Creative Problem Solving
. Coaching & Mentoring
. Succession Planning[pic]
. Skillful Listener
Professional Employment History
Loving Care Agency, Inc./Links2Care
2008-2009
A 150M dollar home health organization with 5,000 employees located
throughout 7 states.
Regional HR Business Partner
Served as liaison between the corporate office in Ridgefield Park, NJ and
the offices in PA (Allentown, Bala Cynwyd, Carlisle, Chambersburg,
Harrisburg, Lancaster, Scranton, E. Stroudsburg, Pittsburgh, State College,
and York), Cherry Hill, NJ, and Wilmington, DE.
. Updated and rewrote HR policies, procedures and employee
handbooks.
. In conjunction with AVP restructured all offices in region
to improve effectiveness.
. Rolled out new performance management process.
West Virginia Medical Institute/Quality Insights of PA and DE
2005-2009
A 35M dollar quality improvement organization with 1,000 employees located
throughout the United States.
HR Manager
Served as liaison between the corporate office in Charleston, WV and the
offices in PA (Wayne, Harrisburg and Pittsburgh), and Wilmington, DE.
. Restructured performance appraisal process achieving 100%
on time completion.
. Standardized hiring and orientation process for exempt and
non-exempt staff.
. Revised/developed and conducted HR training programs.
Juanita D'Agostino-Rozzi
523 N 24th St.
Allentown, PA 18104
abmaif@r.postjobfree.com
Professional Employment History Continued
Wernersville State Hospital
1999-2004
A Commonwealth of PA mental health hospital with 400 union and non-union
employees.
Assistant HR Director
Involved in all HR functions within the hospital.
. Served as the Americans with Disabilities Act (ADA) and
FMLA Coordinator.
. Conducted all HR training programs.
. Assisted HR Director in administering the provisions of the
5 different Union Master Agreements and Memorandums of
Understanding ensuring adherence to contractual provisions
and interpreting specific contract language for Managers
and Supervisors.
Formal Education and Certification
Master of Science Degree in Organization Development
2010
American University, AU/NTL MSOD Program, Washington, DC
Bachelor of Science in Psychology
University of Wisconsin, Oshkosh, WI
Myers-Briggs Type Indicator (MBTI) Certified
2008
Additional Employment
Lehigh Valley Housing Authority, Case Manager
Family House, Case Manager, Administration
Oshkosh Correctional Institution, Program Assistant
Nelson Marketing, Customer Service Manager
United States Navy, Parachute Rigger
Professional Associations
Society for Human Resource Management
Organization Development Network
International Coach Federation
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