Project Management

Summary:

Senior Business Analyst with strong working knowledge on web driven

applications in the areas of e-commerce applications, software management

information systems, application architecture, business process re-

engineering, reverse engineering, requirements, user acceptance

verification, business applications, security, knowledge management,

process and control systems: Experienced in business requirements

gathering, use case modeling, data/ intelligence analysis, software

development life cycle projects UML designs using MS Visio and strategic

planning of projects, evaluation of proposals, response documents, and

project recommendations using JAD sessions. Have Subject Matter Expert

(SME) knowledge in Retail and Hospitality Industry.

Professional Highlights:

. A decisive, action-oriented and result-focused professional offering

10+ years of experience in IS/IT Project, and software development

life cycle (SDLC).

. Exceptional leadership skills, evidencing trust, respect, and

competency to lead and manage teams to operate within synergy and

deliver outstanding results in a collective manner. Persistent while

professional in pursuing data and obtaining timely and comprehensive

facts to synthesis for management reporting.

. Solid understanding of the project life cycle process, including

initiation, requirements gathering, analysis and design, Software

engineering development and application testing, development tools and

technologies, release and version control and have the ability to

transfer this knowledge to project teams and interface with all levels

of associates.

. Expert in interviewing techniques and scheduling meetings involving

stakeholders and sponsors.

. Very strong in key competencies of Project Management Knowledge Areas

such as scope, time, cost, quality, human resource, communications,

and risk.

. Excellent analytical skills, proficiency in root cause analysis,

demonstrated attention to detail, with ability to think strategically,

and demonstrate strong judgment.

. Experienced in creating ER diagram adhering to normalization concept.

. Experience with various industries in development, coding and designed

application and web applications with skills like Visual Basic 6.0,

'C', FoxPro, HTML, PHP, and ASP.

. Very good understanding and working knowledge on RDBMS such as ORACLE

and query language such as MS SQL, and MySQL

. Involved in program specification, coding and implementation of the

systems after unit and integration testing.

. Experience in Analysis, Design, and Testing and Maintenance phases of

software development life cycle.

. Have excellent knowledge in Object Oriented Design/ Programming, GUI,

CSS/HTML, Wireframes, MS Visio and MS Projects

. Strong experience in SQL, PL/SQL and ORACLE for creating stored

procedures, views and triggers.

. Strong trouble shooting skills.

. Experience with PL/SQL procedures/Packages with Visual Basic 6.0

framework.

WORK EXPERIENCE:

Client: Cricket Merchant LLC : Naperville, IL

Nov 2008 - Till Date

Sr. Business Analyst

Cricket Merchant is a prominent export house of cricket equipment and

accessories under one roof. Cricket Merchant is probably the only online

cricket equipment store that provided too many features to its customers

and carries more than 800 different cricket equipments from various

manufactures such as: Gray-Nicolls, Gunn & Moore, Slazenger, SG, SS, CA

etc.

Responsibilities:

. Put together a roadmap leading up to the final product and launch.

. Helped and later took the charge to do market research in sports

industry; to gain knowledge and complete insight of the process life

cycle.

. Identified manufactures, vendors, stockiest and wholesale distributors

and initiated communication for the startup business.

. Participated in Project Scope Management providing scope planning,

definition and creating work breakdown structures (WBS) using MS

Project

. Provided activity definition, sequencing, resources estimating, and

schedule development using MS Project

. Took active part in SCRUM and AGILE software development methodologies

as it was very critical to meet deadlines.

. Apply analytical and research skills to monitor trends and elevate

issues due to data variances across organizations. Improvise

solutions catered towards data variations.

. Conducted application design sessions with help of Flow Chart diagrams

and complex system design diagram.

. Identified strong customer focused technological features

. Interact with manufacturer, stockiest, vendors to developed, processes

for new business leads and UI decisions. Sole responsible for

marketing innovations for clients online retail domestic and global

sales.

. Interact with cricket playing national board members to generate more

business leads

. Helped client in creation of USA Cricket sports service and equipment

proposals (RFP)

. Implementation and customization of key ecommerce modules, to mention

few: SEO, Marketing Promotions and Tools, Analytics and Reporting,

Site Management, Catalog Management, Catalog Browsing, Product

Browsing, Mobile (iPhone) browsing, Order Management, Payment Gateway,

Shipping Modules, Affiliates Module, Customer Return Module, Database

Backups and Maintenance, New Letter Management, Discount Coupons

Modules, Featured Product, Expected Products, Specials, Product

Review, Who is Online and Real time Currency Converters with options

to have time interval currency update. In short a complete user

centered design.

. Full responsibility to stay active in social media marketing:

FaceBook, Twitter & Bebo

. Suggested and helped implementing mass media broadcasting tools such

as TweetDeck and TwitterFeed, which helped in Synchronizing FaceBook,

Twitter, Bebo and Cricket Merchant Blog.

. To overlook customer service and customer security and records

. To overlook day to day operations to make sure daily process life

cycle gets completed and to stay in touch with manufacturer, vendors

and stockiest to keep track of trade and inventory on regular basis.

. To explore various avenues to generate revenue upon study and

research, including conceptualizing CM brand for future product

launch.

Environment: Opens Source Commerce, MySQL 5.0, PHP, CSS/HTML, Wireframes,

Apache 2.2, MS Project 2007/2003, MS Visio 2007/2003, HTML, Macromedia

8.0 (Dreamweaver and Fireworks), MS Office Suite 2007: (Word, Excel,

Power Point, Outlook), Adobe Illustrator CS2, Social media.

Client: Live Travel: Glen Ellyn, IL

Feb 2007 - Oct 2008

Sr. Business Analyst

Live Hotel is an online hotel reservation ecommerce portal using open

source products to keep its running cost and end product cost low. By doing

so this portal will help its customer book/find rooms at cheaper price

compare to other hotel portals such as expedia.com, hotels.com,

travelocity.com. Unique feature that Live Hotel provide to its customer is

its introduction of SMART SEARCH or you can call it EXPERT SEARCH

Responsibilities:

. Participated in Project Integration Management, wrote business case

defined objective, current systems, problems, opportunities, critical

assumptions and constraints, analysis of options and recommendation

and initiated preliminary project requirements.

. Created Project charters for stakeholder and sponsor to sign and

approve

. Participated in Project Scope Management providing scope planning,

definition and creating work breakdown structures (WBS) using MS

Project

. Provided activity definition, sequencing, resources estimating, and

schedule development using MS Project

. Defined Project Quality Management and Communication Management

. Work with Director, Manager and Consultants at project start to

identify the needed roles, deliverables, dependencies, etc. by

providing assistance with establishing their initial project plan,

weekly project updates

. Provided milestone reports to Directors on weekly bases showing

current status and work completed.

. Used available informatics and proposed on how to use Neural Network

along with Artificial Intelligence to come up with a solution that may

result in a system that is close to an intelligence system or smart

system.

. Proposed a PATTERN RECOGNITION system

. Identify new system requirement update/modify complex existing program

when needed

. Created data definition for required field using MS Word.

. Assisted designers in developing portal logo and standards using

Macromedia Fireworks 8.0

. Created demo web pages using Macromedia Dreamweaver 8.0 for

presentation using Power Point.

Environment: MySQL 5.0, PHP, CSS/HTML, Wireframes, Apache 2.2, MS Project

2007/2003, MS Visio 2007/2003, HTML, Macromedia 8.0 (Dreamweaver and

Fireworks), MS Office Suite 2007/2003: (Word, Excel, Power Point,

Outlook), and Adobe Illustrator CS2

Client: Royal Vale Hospitality: Glen Ellyn, IL

April 06 -Jan 07

Sr. Business Analyst

Subject matter expert (SME) on hotel/motel vertical, including

understanding on LINUX OS and working skilled knowledge on Windows

environment, Super 8 part of Cendant family chain was undergoing major

updates on their existing system, I was responsible to handle and provide

data repository details on local property in Glen Ellyn. Installation

support on new IBM systems with LINUX as operating system and providing

property data to Cendant for master database creation, lead a project on

local property web site.

Responsibilities:

. Acted as a liaison between stakeholders and the development team for

the ecommerce project.

. Drive continuous enhancements of data capture, data integrity,

reporting capabilities & functionality of Cendant (myportal) reporting

tools through the development and maintenance of new and existing

reports for key business areas which track key business performance

metrics

. Gathered system requirements from various departments like accounting,

IS (Information Systems) through surveys and interviews.

. Worked on complete life cycle from requirement gathering, UI decision

to testing and user training.

. Provided successive solution on corporate branding displays and

materials.

. Conducted meetings/interviews with stakeholders and participated in

JAD sessions to collect business requirements and to review and

baseline the design documents on local web site.

. Created project templates using Macromedia 8.0 (Dreamweaver,

Fireworks) and HTML.

. Involved in creating Business Flow Diagrams, Dataflow diagrams, UML

Activity diagrams and ER diagrams using MS Visio

. Created functional specifications from the Business Requirements

Document

. Kept complete track on Web Development process using MS Project on

activities such as Work Breakdown Structure (WBS), Cost Management,

Human Resource Management, Integration and Closeout

. Mentored staff on new installed software and use of developed web site

and its integration with corporate web site www.super8.com.

Environment: LINUX, Windows XP/2000, MS Project 2003, MS Visio 2003,

CSS/HTML, Wireframes, Macromedia 8.0 (Dreamweaver and Fireworks), MS

Office Suite 2007/2003: (Word, Excel, Power Point, Outlook), and Adobe

Illustrator 11.0

Client: Royal Vale Hospitality: Glen Ellyn, IL

Oct 04 - Mar 06

Business Analyst

Americas Best Value Inn is a nationwide family of Inns, Suites, and Hotels

that are brought together by one common goal-customer satisfaction.

Directed by ABVI corporate, my responsibility was to manage entire

conversion project from its previous hotel brand to its new hotel chain

ABVI, which means new software, hardware, servers and many other management

issues that had to be taken into consideration in respect to hotel website

and it incorporation with chain web site.

Responsibilities:

. Conducted JAD sessions with management, SME, vendors, users and other

stakeholders for open and pending issues.

. Provide baseline concepts, technical analysis, and project management

to corporate directors.

. Managed relationship between local IT service support & vendor

providing global helpdesk services from corporate.

. Re-engineered service support processes like New-hire, Termination &

branding utilizing PMI methodology for process improvement.

. Designed the support process for more than 4 business applications and

infrastructure services, including implementation of SQL Servers 2000,

MSI Property Management System on three different nodes, online

extranet hotel portal and ABVI portal in relation to local property.

. Responsible to get local property sign up with online portals such as

expedia.com, hotels.com, travelocity.com, orbitz.com and to several

Global Distribution Systems (GDS) - Amadeus, Galileo, Sabre and

Worldspan,

. Mentored staff on installed applications and online portals such as

MSI Property Management System, GDS, Extranet, Genares and ABVI member

site.

. Managed a team of 24 employees directly responsible to follow up on

project scope management.

. Performed cross trainings/knowledge sharing within the team to bring

up the team performance.

. Worked on reporting & data analysis, assisting Team Lead in gauging

the helpdesk performance.

. Consulting the client and IT management throughout the project life

cycle, to assist and support the Requirements analysis, design,

development and implementation of effective systems.

. Creating standard development environment

. Performed human resource management using MS Project, communication

and quality tasks during execution phase

. Used MS Project to create WBS for entire SDLC of its new hub site.

. Sole responsible in project management cycle: Initiate Planning,

Execution, Control, Closeout and Cost

. Provide local hub site design, standard, and contains, that were than

integrated with corporate site.

. Managed a team of 4: designer, technical writer, web developer and

Flash animator.

. Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER

Diagrams in MS Visio.

Environment: MS SQL Server 2000, SQL, MS Project 2003, MS Visio 2003,

CSS/HTML, Wireframes, Macromedia 8.0 (Dreamweaver and Fireworks), MS

Office Suite 2003: (Word, Excel, Power Point, Outlook), and Adobe

Illustrator 7.0

Client: Wellesley Inn & Suites: Glen Ellyn, IL

Jan 2003 - Aug 2004

Visual Basic 6.0/VB .NET Programmer

. Time Management application written using Visual Basic .NET and MS

Access for database storage & SQL (Access) for database handling to

process Payroll Check from the main Time Management System.

. Analyze & Planned and developing Time Management system

. That reduces company's payroll expenses

. Automated calculation of employee work hours and overtime with an

approval

. Features like Faxing or attaching employee work hours report to an

email.

. Login security and access privileges used VB FORMS

. Application programmed in Visual Basic 6.0

. Used Microsoft Access as backend Database

. Used MS SQL/Access for data retrieval, updates & modification.

Environment: Visual Basic 6.0, Microsoft Access, SQL* PLUS, MS Office

2000(Word, Excel, PowerPoint), MS Visio 2000

Client: College Of Dupage: Glen Ellyn, IL

Feb 1999 to Sep 2002

Programmer Analyst

. Responsible for ad hoc query request from student department.

. Minimize database complicity by providing Compaq PL/SQL procedures for

end result

. Helped, suggested better database design for quick response time by

creating views, clusters and indexing tables.

. Major workload was to update existing procedures that adhere to

student database.

. Programming /defining student grade base on provided college rules.

. Developed procedures for several major department including records

and Human resources.

. Login security and access privileges

Environment: PL/SQL, Oracle Database, SQL* PLUS, MS Office 2000(Word,

Excel, PowerPoint), MS Visio 2000

Client: Aptech: (Gujarat India)

Sep 1997 to Apr 1998

Application Programmer http://www.aptech-worldwide.com/

. Designed and developed several modules in a team environment, using

Oracle 7.1 - RDBMS

. Used Oracle 7.1 as a backend for GUI procedural development using

Developer 2000

. Created tables, views, index views and cluster views and reports by

developing stored procedures

. Planned and conducted trainings in a classroom environment for clients

of both academic and industrial backgrounds

. Group trained the clients in Developer 2000, Oracle, SQL, PL/SQL, 'C',

and FoxPro 2.6 by using innovative and practical learning methods.

. Introduced faster and yet comprehensive tools of utilizing enormous

information to assist clients in putting academics into practical use

Environment: Oracle 7.1, SQL* Plus, Developer 2000, PL/SQ, Windows 98

Future Generation: Gujarat India

Jun 1997 to Aug 1997

Consultant (System Analyst)

. Analyze clients system with help of different designing tools like

Data Flow Diagrams (DFD), Entity Relationship Diagram (ERD), and

manpower scheduling chart with documentation on proposed current

system

. Assisted in recruiting, marketing, planning, networking, and

administrative areas for promoting the firm's product successfully

. Responsible to provide data security and entry in Lotus 123 during

clients UNIX OS conversion.

. Extensively got involved in creating accounting charts, using Lotus

123 with necessary math formulas.

Environment: Windows 3.1, Lotus 123, C, UNIX, Windows 95, MS/DOS

Aash Computers: Gujarat India

Aug 1994 to Apr 1997

Business Technical Expert

. Responsible for setting up interviews for potential new hires

. Negotiated rates for all potential employees

. Worked directly with client managers at various company's to enhance

business relationships

. Required to make over 100 calls per week to potential candidates.

. Required to generate leads for all account managers

. Recruited nationwide for all high level positions

. Looked for variety of skills sets included but not limited to UNIX,

FoxPro, Tally Accounting, Project Managers, Business Analysts, Desktop

Support, and Helpdesk

. Expertise in project related duties like, requirements gathering,

design, development and testing of software

. Tested, debugged, and developed modules and sub-modules

. Project member of software development that used 'C' and FoxPro 2.5

programming

Environment: C, FoxPro 2.5, MS/DOS, Windows 95

Technical Skills:

Operating system : UNIX with shell programming, DOS, Windows

95/98/2000/XP

Languages : Visual Studio 6.0, Visual Basic 6.0, SQL*Plus, PL/SQL, C/C++,

and

Knowledge of JAVA Programming

Database : ORACLE 6, 7.1 and 8i, MySQL, MS Access

Front Ends : Developer 2000 [Forms Designer 4.5, Report Designer, Graphic

Designer, and

Menu Builder]

Development Software : MS FoxPro 2.6 and, FoxPro 2.5, Access 2000

Web Development : PHP, ASP, VBScript, HTML 4.0, Dreamweaver 8.0, Flash 8.0

Designing Tools : Adobe Illustrator. CS2/7.0 and Ulead GIF Animator 5.0,

Firework 8.0

Application : MS Office Suite 2007, 2000

Project Management : MS Project 2007/2003

UML Tools : MS Visio 2007/2003/2000

Year of Experience : 10+ years of professional work experience

Education:

Masters in Information Science (MIS) Northeastern Illinois University

Chicago, IL

Highlights: Pursuing Project Management

Bachelor in Computer Science Northeastern Illinois University

Computer Science Chicago, IL

Diploma/Certifications:

. Brainbench SQL Certified Nov 2000 (ID: I974008)

. Masters Diploma in Software Engineering (MDSE), June 94 - Dec 1997

Aptech Computer Education (http://www.aptech-education.com/)

Gujarat, India

. Civil Draftsman Engineering, May 1995 - June 1997 Industrial Training

Institution Gujarat, India.

Part time Project Experience while doing MDSE (1994 - 1998):

[pic] Electricity Generating Company named Ahmedabad Electric Company.

Participated in the design and development of the company's RF

(Requisition Form) using ORACLE 6, Performed the following:

. Developed RF data entry transaction application for billing using five

major options like new account, transferring account, increase in

assumption in Kwts, change address and deactivate accounts

. Developed material master entry, modification and transaction

application

. Automatic assignment of job/task for contractors using developed

application

. On line customer request

. Generation of reports for each individual stage

Environment: Application Development using unix base oracle 6 (forms, V3

triggers, sql, pl/sql sql reports and sql menus)

[pic] BRITISH LIBRARY AHMEDABAD, PERFORMED THE FOLLOWING:

. On line queries

. Customizing Master Records for Books and Members of Library

. Daily transaction

. Online alerts about the book status

Environment: UNIX, Oracle 6 (forms, V3 triggers, sql, pl/sql sql reports

and sql menus).

[pic] KPES English School, Performed the following:

. Managing master data for the staff members and Students

. Staff Payroll

. Student mark-sheet and Certification

. Maintaining records of student about their sporting event or cultural

activities

Environment: Development of software using 'c', Ms/dos and windows.

[pic] KPES English School, Performed the following:

. Managing daily transaction

. Connecting and checking student master data for each transaction

. Managing master books records

. Generating reports and memos

Environment: Software Development using 'c', Ms/dos and windows.

[pic] Indian Airlines branch office, Performed the following:

. Online status of the craft to be boarded

. Daily reports

. Reservation and conformation

. Maintaining customer records

Environment: Software Development Using FoxPro 2.5, Ms/dos and windows.

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