Manager Real Estate

Kelley Allen

*** ***** **., ***. *** *********@*****.*** Home: 479-***-****

Cell: 479-***-****

Lowell, AR 72745

Decision Maker, Problem Solver, Efficient and Productivity Driven

individual with 17+ years experience in commercial real estate mortgage

loans. Consistently achieved record-high level of productivity. Improved

departmental procedures and turnaround of underperforming operations.

Respected Leader in Client/Customer relations. Instill enthusiastic

commitment to provide the client/customer with superior service. Enhanced

department policies and procedures driven by an understanding of their

needs and expectations. Successfully improved and maintained positive

client/customer relationships.

Areas of Expertise

Client/Customer management Ability to understand, apply Effectively manage

and explain large volumes of staff

Client/Customer technical data Teambuilding &

satisfaction Knowledge of mortgage loan Training

Excellent communication servicing industry Consultant on special

skills projects

Adapt rapidly to evolving

work process

Professional Experience

Midland Loan Services, Inc. - Overland Park, KS 01/92 to 06/09

Loan Servicing Manager; 8/01 to 6/09

Manage department of 9 servicing staff responsible for loan administration

tasks on 1200 loans with outstanding principal balances of approximately

$1.2 billion. Selected Contributions:

Built and maintained primary relationships with department clients.

Development of departmental training manual as well as up to date desk

reference.

Consult with development staff regarding system enhancements and/or

requirements for future releases of the servicing system software.

Established covenant compliance monitoring process.

Manager, Subservicer Control Group; 1/00 to 8/01

Manage department of 2 administrative staff responsible for monitoring

contract servicing company's compliance with Pooling & Servicing Agreements

and Subservicer Agreements. Selected Contributions:

Developed Microsoft Access database for tracking and monitoring subservicer

compliance.

Developed standardized subservicer report requirements consistent with

CMSA's Standard Reporting Package.

Performed annual performance audits of the 40+ network of contract

servicers.

Conversion Group Manager, 1996 to 2000

Manage staff of contractors and full time employees in the Conversion

Department responsible for extracting data elements from loan credit files,

conversion support, data entry and quality control.

Sr. Conversion Analyst and File Review Instructor, 1992 to 1996

Responsible for extracting data elements from loan credit files; analyze

and review financial terms; interview, hire and train file review

specialists.

Education and Professional Certifications

Fort Hays State University - Hays, KS

Bachelors Degree in Vocal Music Education

Certified Commercial Real Estate Finance Professional

Commercial Mortgage Servicer Level 1 Certificate

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