Project Manager Customer Service
Resume:
JAVANEH JAVID
San Mateo, CA 94401 US
415-***-**** *******@*****.***
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SUMMARY
Exceptional combination of technical, functional and communication
skills
Effective project mediator between programmers, end users, management,
and customers
Experience in fast-paced start-up environment
Excellent track record for meeting deadlines and submitting deliverables
on time
Skilled problem solver and enthusiastic self-learner
Strong data analysis skills
MBA with emphasis in Decision Sciences/ Operation Research (May 2010)
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WORK EXPERIENCE
Fotomoto, San Francisco, CA October 2009 - Present
Community Manager
Work closely with executive management to develop and execute business
development plans and create marketing strategies, such as web 2.0 for
an e-commerce system that gives independent photographers and web
publishers the power to sell their work on their own site
Research and recommend new tools, technologies, mechanisms, process
improvements, etc., to CEO to achieve more efficient, productive
environment
Responsible for all customer support and communication functions
related to identification, isolation, and applying resolutions to
technical and non-technical issues
Expedite service response and timely follow-ups resulting in
measureable increased customer satisfaction and retention
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LiteScape Technologies, Redwood City, CA January 2007 - June 2009
Assistant Project Manager
Coordinated development and release planning between Product
Management, Product Development, QA and Network Operations groups for
unified communications solutions, including mobile applications that
provide presence-status, availability, and location that simplify how
people connect, communicate and collaborate
Created and managed detailed estimates, schedules, timeline and
milestones
Developed and Managed Salesforce.com platform for engineering
department resulting in more efficient communication among multiple
departments
Demonstrated the end product to potential customers and provided
support to sales team
Assisted with initial product testing and was responsible for releasing
builds to QA
Helped development troubleshoot and reproduce critical issues
Identified gaps in milestone feature sets and assisted with
prioritizing feature changes
Automated the build process for Visual Studio, Java, Apple iPhone OS
and Android based projects and successfully reduced the daily build
time from 8 hours to 2 hours
Solely managed weekly builds and releases to QA and maintained build
systems including Visual SourceSafe, Visual Build Pro 6 and
InstallShield to power a complete build process for both development
and production reduced the number of build rejects by 80%
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Wells Fargo Bank, NA, Berkeley, CA March 2005 - December 2006
Service Manager 1
Managed bank operations, supervised and trained 9 employees and
implemented plans resulting in increased customer satisfaction by 50%
Recognized leader at WFB rewarded for increasing customer service
rating within five months of program inception
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SKILLS
Management tools: MS Project, MS Visio, MS Office, MS SharePoint,
Arena, Minitab
Languages and data bases: SQL, MS Access,HTML, CSS
Operating Systems: Windows 7/Vista/XP/Server, Mac OS X
Mobile Systems: Windows Mobile, iPhone, RIM/BlackBerry, Android
Other: Visual Build Pro, Visual SourceSafe, Salesforce.com, Bugzilla,
InstallShield
Learning: Python and Ruby on Rails
PMI-SP Candidate
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EDUCATION
San Francisco State University, San Francisco, CA, August 2007 - May
2010
MBA in Decision Sciences/ Operations Research
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Allameh Tabatabai University, Tehran, Iran, 1997 - 2001
B.S in Business Administration - Information Systems
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CLUBS AND ORGANIZATIONS
Graduate Business Association
Women 2.0
Women In Business, SFSU chapter
Whirlwind International
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