Manager Customer Service

STEPHANIE W. ROBINS

*** ******* ****, ******, ***** Carolina

29642

Email: abmae1@r.postjobfree.com

Home: 864-***-**** Cell: 843-***-****

CAREER SUMMARY

Experienced analyst in administration and customer service. Able to

effectively communicate and cooperate with all levels of an organization.

Excellent analytical skills with an emphasis on accomplishing established

goals. Ethical team member with attention to detail and strong

organizational skills.

EXPERIENCE AND ACCOMPLISHMENTS

August U. S. Foodservice, Greenville, SC

2005-present

2006-present National Accounts Administrator

Maintain multiple national account contract terms,

including costs and cycles, to insure SOX compliance.

Research vendor agreements and implement customer and

vendor pricing within the proprietary software systems.

Use Excel and Word to organize and maintain account

procedure manuals, contract listings, spreadsheets, and

customer and supplier documents related to assigned

accounts. Research, analyze and correct discrepancies

identified by audit procedures.

Assigned various problem accounts (contract amounts

totaling over $100 million) to clean-up and correct.

Selected to speak at a major customer's distribution

summit.

2005-2006 Research Analyst

Performed general accounting duties including accounts

receivable balance clean-up; processed accounts payable;

recorded checks and collection batches; applied checks to

invoices and researched partial payments and repay

requests; sent deduction backup; processed exception

reports and participated in customer audit research.

April National Outsourcing Group, Aiken, SC

2005-August

2005

Marketing Associate

Assisted in the promotion of vacation club sales

throughout the southeast region; traveled extensively to

different malls and theaters weekly to collect and

maintain marketing and advertisement materials;

communicated with the public at various weekend venues in

order to facilitate timeshare registration.

December Morris Publications, Charleston, SC

2001-April

2005

2002-2005 Distribution Manager

Secured new distribution locations for Best Read Guide

and Where tour and travel publications and coupon books;

maintained 300 current locations throughout Charleston,

including placement within hotels, resorts, restaurants,

and visitor centers; organized an adequate supply of

brochures in warehouse; prepared quarterly audits for

both magazines; visited all rack locations each week;

interacted daily with customers to meet needs and ensure

satisfaction; maintained company van; acted as the

company liaison between the distribution locations and

sales manager.

2001-2002 Office Manager

Processed accounts receivable, billing and invoices;

assisted in the promotion of special events; selected and

wrote quarterly events calendar for magazine; proofread

and assembled ad placement.

EDUCATION

Bachelor of Science in Sociology, College of Charleston, Charleston, South

Carolina. Graduated in May 2002. Activities included Alpha Phi Omega

Service Fraternity (August 1998-August 1999); Lowcountry Crisis Pregnancy

Center Volunteer (October 2000-October 2001).

Ben Lippen School, Columbia, South Carolina. Graduated in June 1996.

COMPUTER SKILLS

Microsoft Office (Outlook, Word, Excel, Access, PowerPoint)

Lotus Notes

Various proprietary software

Internet applications

Type 40+ words per minute

REFERENCES

Mr. Jim McCain Ms. Ruth Lesley

National Sales and Service Director, National Accounts

U. S. Foodservice Contract Administration

Support Office U. S. Foodservice

720 Creekwood Lane 1200 Brookfield Boulevard

Canton, GA 30114 Greenville, SC 29607

Phone: 770-***-**** Phone: 864-***-****

Ms. Stacie Turner Ms. Alison Kelly

Manager, National Accounts Manager, National Accounts

Contract Administration Lodging

Casual and Quick Service U.S. Foodservice

Restaurants 1200 Brookfield Boulevard

U. S. Foodservice Greenville, SC 29607

1200 Brookfield Boulevard Phone: 864-***-****

Greenville, SC 29607

Phone: 864-***-****

Dr. T. Keith Shorter Ms McShell Williams

Pastor National Accounts Audit

Mt. Airy Baptist Church Analyst

210 Mt. Airy Church Road U.S. Foodservice

Easley, SC 296**-***** 50th Place

Email: Phoenix, AZ 85044

abmae1@r.postjobfree.com 480-***-****

Phone: 864-***-****

Additional references available upon request.

Contact this candidate