Customer Service Sales
Resume:
James S. King
****-* ******** ******* *****, Colorado Springs, Colorado 80917
************@***.***
Summary of Qualifications:
Accomplished Administrative Professional with an excellent aptitude for
critical thinking and objective analysis. Hands on experience with
technical writing, procedural analysis and reform, communications and
procedural proofreading, customer service, sales, and procedural expertise.
Self-motivated and highly focused, with generous experience in handling
multiple duties, tasks, and projects concurrently. Proficient in MS Office
products, Adobe, RUMBA and IMS applications, Electronic Document Management
and Imaging, Compass and other banking and insurance software programs, and
Internet Explorer.
Professional History:
United Services Automobile Association
2008-Present
Member Services Representative II
Licensed Property and Casualty Policy Service specialist. Handles the
execution of policy adjustment transactions, including billing, paperwork,
and issuing of new policies. Serves as an adviser for insurance matters to
company membership in a licensed capacity in addition to researching member
issues, conducting business with external business partners and agencies,
and maintaining and utilizing knowledge of state legal requirements
pertaining to property and casualty insurance. Cross-trained in banking
origination and sales.
. Performs customer service via telephone, email and faxed communication
for an industry and nationally recognized leader in award-winning
service.
. Recognized for receiving 100% "top block" customer survey results for
calendar year 2009.
. Licensed to conduct and issue property and casualty insurance
including automobile, homeowners, and scheduled personal property
transactions in sixteen states.
. Performs non-commissioned sales for licensed products.
. Recognized for achieving above standard product referral rating
consistently.
. Also authorized to handle automobile loan bank applications, as well
as checking and savings account originations.
Wells Fargo Home Equity/Consumer Credit Group
2003 - 2007
Loan Doc Specialist (formerly Operations Processor)
Performed Quality Control for closing- and post-closing documentation.
Audited loan disclosures to meet with federal and state requirements.
Performed initial data entry and processing to home equity loans and lines
of credit. Researched and resolved issues related to loan documents for
customers and partners. Wrote and implemented processes and procedures
based on internal audit recommendations.
. Implemented several new procedures to increase efficiency.
. Improved operational compliance reporting accuracy on a consistent
basis.
. Created and maintained daily reports for disclosure compliance
monitoring.
. Served on multiple occasions to assist, guide, and advise multiple
departments outside of personal assignment to facilitate
department/site/company efficiency, productivity, and compliance to
local, regional, and national regulations and laws.
. Consistently a high performer in addition to achieving 100% accuracy
for output quality.
. Recognized for excellent research skills and problem solving.
. Proofread, edited, and contributed to departmental newsletter for two
years.
. Frequently advised peers and superiors in areas of communication
related grammar, spelling, punctuation, and content.
. Awarded on multiple occasions for customer service, interdepartmental
assistance, and extraordinary achievement.
. Trained associates in disclosure auditing, reporting, and shipping
processes, in awarded position of "Subject Matter Expert."
Adecco Group USA (in contract to Wells Fargo Equity Direct)
2002 - 2003
Operations Clerk
Updated notes enabling Loan Officers to hit target deadlines and closings.
Resolved escalated issues with internal and external customers.
Shipped loan packages with proven and consistent accuracy
. Consistently rated top-performer in initial data-entry for home equity
loans and lines.
Education:
Pikes Peak Community College
2001 - 2002
University of Colorado at Colorado Springs
Bachelor of Arts [or BA] in English
2002 - 2007
Summa Cum Laude
Graduate Designation
Dean's List: 2006, 2005, 2004 & 2003
President's List: 2005, 2006
References Available Upon Request
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