Project Manager Engineer
Resume:
Nancy Duty
Fayetteville, AR *****
Managing People, Technology and Projects
*********@*****.***
With over 15 years of technical leadership, business analyst and project
manager experience I have created in depth partnerships with my consumers,
business customers and colleagues. I am a demonstrated candidate who is a
self-starter with the flexibility to work in a changing, multitasking
environment with exceptional ease while effectively organizing,
communicating, planning, leveraging and executing new business concepts at
various levels in the organization.
Higher Education
Bachelor of Science in Computer Science
Northeastern State University, Tahlequah, OK, May 1995.
Graduate Seminar, Oklahoma State University, Stillwater, OK, Summer 1992.
Seminar on Abstraction- An Introduction of Graduate Studies in Computer
Science.
References
Tyffany Keith, Mgr Virtual Class Phone: 479-***-****
************@******.*** Phone: 479-***-****
****.********@***-****.*** Phone: 479-***-****
****.*****@***-****.*** Phone: 479-***-****
****.*****@********.*** Phone: 479-***-****
*****.******@********.*** Phone: 479-***-****
Experience
Technical Business Analyst and Project Manager (Contractor)
July 2009-current
Project Rollout Summary:
1. As a Business Analyst work with vendors onsite to help gather project
requirements.
2. Assign and manage budgets to resources to complete programming tasks
such as testing and development.
3. Worked with upper management to negotiate service level agreements and
contract requirements.
4. Manage teams of developers, testers and other contractors to see
projects to completion from beginning of analysis to the end of
deploying the final product and application.
5. After deployment provide training to customers with handouts and quick
tip cards for further assistance.
J.B. Hunt Transport Inc.
July 2007 - May 2009
Technical Business Analyst and Project Manager
Project Rollout Summary:
1. Deployed several websites to all JBHunt distribution center locations
and field offices using SharePoint and java.
2. Deployed multiple large scale projects to meet DOT requirements.
3. Deployed massive redeveloped and revamped software to the account
managers to assist with account setup and account management tasks. This
software impacted the entire way of new account set up for all new business
and revenue.
4. Managed over 300 SharePoint site's content while working with customers
to design and deliver unique solutions for each customer's need.
5. Visited customer sites to train and demonstrate the SharePoint sites
that were created for each location to optimize full potential of the site
information.
Golden Ventures
July 2006 - July 2007
Sr. Technical Business Analyst and Project Manager
Project Rollout Summary:
1. While partnering with a 3rd party vendor, developed a recruiting tool
that assisted all HR managers across the United States to help locate
talent to be placed in the residence and assisted living locations.
2. Completed hardware server testing and deployment to servers at the
headquarter location.
3. Created SharePoint Sites for hospice and elderly care locations to help
track customer service, site participation, and outside activities.
The Regulus Group
Napa, CA
December 2005 - July 2006
Sr. Technical Project Manager (Contractor who reported to the CIO)
Project Rollout Summary:
1. Deployed SharePoint Server applications for entire site at Napa, CA.
a. Met with customers to gather requirements to help with the content
building on the SharePoint site.
b. Assigned security rights for customers to deliver content to the
site with management approval workflow.
c. Worked with customers to build multiple sites for other locations
within the US and UK.
2. Developed and rolled out methodology for a Project Management office of
standards and templates.
3. Developed and rolled out standards for Change Management.
4. Developed and rolled out a standard Disaster Recovery Plan for the
Lotus Notes Server.
Wal-Mart Stores Inc.
Sam's Club
Northern California
Bentonville, AR
January 2000- December 2005
Business Analyst, Project Manager and Assistant Manager
Northern CA Store #3493
Hardlines Manager, Operational Manager, Risk Control Team Leader.
Business Analyst and Project Manager
While at Sam's Club I assumed the role as a Business Analyst and the
Project Manager on an executive team reporting directly to Sam's Club
Director of Operations and VP of Operations. Decision maker for all Human
Resource projects that impact Sam's Club locations in the United States,
Canada and Puerto Rico. Provide support for successfully implementing
projects using a defined project management process.
Project Rollout Summary:
1. While working as an engineer in ISD rolled out several server updates
to Exchange servers across the country.
2. Manager of all disaster recovery projects.
3. Managed a team of developers and testers while rolling out to all Sam's
Clubs an updated Scheduling system. This large scale project was in pilot
mode for several months before going live to select clubs. Conference
calls were held with our "super user" groups to receive feedback, make
suggested changes and then roll out again for more testing. After months
of testing the project was rolled out to Sam's and WM locations across the
US.
4. Managed a large project to adhere to laws and regulations of specific
states to allow for breaks during your work schedule. This project was
critical to our bottom line dollar at each store since fines were involved
when associates where not taking meals and breaks at scheduled times
causing issues. Once this project was rolled out billions of dollars were
accumulated for the ROI.
5. Rolled out a large scale project to help save time and money when an
associate wants to request time off from work. This automated time off
request became a total paperless request. Now the associate can request
time off utilizing the on-line request form project again saving time,
money and billions of dollars.
Work with customers, vendors, suppliers, stakeholders and upper level
management to ensure accurate analysis and business developments for all
technical human resource projects. Other key areas of responsibilities
include;
1 Independently researches, investigates, analyzes, defines and
documents client requirements to support business unit objectives.
2 Meets with clients as necessary to assess scope and impact of
client*s business needs.
3 Participates in the analysis of client business processes and
develops functional requirements.
4 Assists with writing specifications for conversion or interface
programs.
5 Assists with documenting and refining system modifications.
6 Works with the technical team to resolve system problems and data
integrity issues.
7 Maintains issue logs.
8 Supports client training by assessing end-user training
requirements and providing production support as needed.
9 Works with Training Department to facilitate classes and develop
materials as needed.
10 Assists in identifying affected stakeholders for a project.
11 Assists in developing project plans, which include work plans,
schedules, detailed tasks, and deliverables.
12 Provides status on project milestones, alerting client/project
manager of any potential delays.
13 Acts as a resource in understanding how IT systems carry out
business functions.
14 Provides knowledge transfer and feedback as appropriate.
15 Performs other duties as assigned.
Also I am responsible for project initiation, project tracking, and
providing recommendations for project processes to be used by the entire
team.
In addition review and approve payback for all projects Acquire project
agreement signatures. Prioritize projects and change project status as
needed.
Manage and mentor the Development Support Specialist associates and Data
Analyst associates to insure prompt project analysis, planning and
preparation. Assist with the analysis of projects and approve additional
project agreements.
While initiating projects meet with project stakeholders to generate
detailed business requirements and scope information. In addition to
organizing and planning the projects with clear defined processes and
tasks, travels to clubs as needed to determine current processes, gather
data, interact with club associates and make recommendations for solutions.
Assistant Manager
Northern CA Store #3493
Hardlines Manager, Operational Manager, Risk Control Team Leader.
While as an Assistant Manager, managed the areas of expanded foods, fabrics
and crafts, automotives, electronics, hardware and sporting goods. Worked
with associates to provide mentoring and leadership which involved
facilitating meetings, creating SWAS books to track successes and events,
daily one on one department tours and evaluations. Scheduled and evaluated
associates while assisting with career opportunities and knowledge based
information for development. My team and I worked together to provide the
best in stock, accurately priced and in date merchandise to our customers.
While managing the Risk Control Team assisted with fund raisers and
team/store events to help control and eliminate the cost of accidents.
Lead our store to over 200+ days of accident free. Ultimately, was able
to develop a log and tracking procedure to eliminate theft and shrinkage to
electronic high ticket items as they were delivered to the store and
unloaded. This financially assisted our store in completing the year
within company requirements and guidelines with minimal loss and therefore
was able to reward our associates with a yearend bonus.
Also while Operational Front End manager was able to develop procedures
that helped us maintain a consistent, standard way to track our equipment:
registers, telxons, register belts and optical scanners to ensure 100 up
time with no interruption to our customers. And helped ultimately help
keep the lines short with a max of 4 customers per line therefore helping
provide an exceptional customer experience.
The AM program was great! I was able to see the technology initiatives from
the prospective of the store associate/customer level and it really helped
understand the roadblocks and areas of opportunities.
ISD Management Associate
Managed various projects including messaging and workflow applications, fax
server, system migration and other related projects. Monitor and support
over 87 Exchange mailbox servers, with over 1 million users.
Project Lead on all Disaster Recoveries for Exchange mailboxes and public
folders via Veritas. Worked with vendors and supplies to research and
complete product development to maintain the most efficient and accurate
recovery systems. In the past year have completed over 200 mailbox and
public folder restores with 0 percent error. Also assist with recovering
data for investigative requests: work closely with upper management to
maintain confidentiality.
Daily monitor Mailbox/Public Folder Server's event logs: application and
system, performance monitors and NetIQ alerts to ensure 24X7 uptime on all
Exchange Servers and Fax Servers globally. On scheduled basis complete
Service Pack and hot fix updates to the Mailbox servers for the entire
Enterprise Messaging Infrastructure globally. By using Exchange
Administrator continuously update mailboxes, distribution lists and other
exchange fields to aid in customer support. Plan and monitor server's CPU
processing and hard disk capabilities to better ensure available resources.
Also assist in eliminating single points of failure by providing plans for
Mailbox and fax server redundancy. Consistently utilize Microsoft's
utilities to complete trouble shooting, problem resolution, and provide a
better way of completing select tasks. Utilize Server and User Manager to
assist with NT account issues: account setup, password or group updates.
Participate in the on call rotation every 4 weeks to help provide 24X7
coverage.
Lead Engineer for the architecture and development of the Wireless
Messaging Infrastructure for the Win 2000 Servers and 957/G100 Rim devices.
Technical lead for managing and supporting the single and clustered
servers. Also responsible for all maintenance changes or updates. Work
with vendors to provide proactive measures and guidelines to ensure more
reliable and highly available systems.
Lead Technical Engineer for faxing solutions for Domestic and International
locations. Provide faxing capabilities via fax servers, gateways, and the
Outlook client. While supporting over 13 fax servers domestic and
internationally, working to ensure a stable and transparent faxing
environment for the customer by maintaining the servers with the latest
application enhancements and dedicated support. Project Lead on helping
multiple customers migrate to a paperless faxing environment. By rolling
out FaxSr to multiple customers at various locations within Wal-Mart:
Stores, Clubs, Home Office and International help eliminate cost and
provide a payback for future days to come. Also aids in the CIO request of
"automating ALL". Faxing to Public Folders is a dynamic way of managing
incoming and outgoing faxes. By building the fax servers from the ground
up it ensures we are maximizing the potential for each piece of hardware
utilized.
Electronic Data Systems
Bechtel account
San Francisco, CA
September 1997 - January 2000
Systems Engineer
Watkins-Johnson Company
Palo Alto, CA
January 1996 - September 1997
Manager of Call Support Center
Systems Administrator
Cherokee Nation of Oklahoma - Tribal Headquarters
Tahlequah, OK
December 1993 - July 1995
Programmer Analyst
Technical Advantages
. PLATFORMS: Vista, Windows XP, Client/Server environment running
NT 4.x, Novell, Windows 95, Windows 98, Windows 2000, Windows 3,x, Unix,
Oracle running on PCs, laptops, docking stations and workstations.
. SOFTWARE: Microsoft Project, Document Direct, Microsoft Access,
Excel, SQL, TeraData, Seagate Backup Exec 7.2, Omtool Fax Sr, Exchange
Administrator 5.5, Lotus Notes 4.6x, Lotus Domino, Microsoft Outlook97-
2000, Remedy, Vantive, Microsoft Management Console 4.0, Mailsweeper 4.0,
NetIQ, Lotus cc:Mail 2.21 and 6.x, Lotus Organizer 2.21x, Netscape
Navigator, Microsoft Internet Explorer 5.x, Office 2000-95, Corel Draw,
Abode PageMaker, Word Perfect 6.x, Shiva Remote Access, Remote Access
System ( RAS - Dial up network).
HARDWARE: Dell Server upgrades, PCs, laptops, docking stations, Macs,
printers, flatbed and hand held scanners, modems, miscellaneous hardware
upgrades.
Contact this candidate