CALANDRA MURPHY-THAMES

*** ********* **, ***. ***, Darien, IL. 60561, 630-***-****, E-mail:

abma7p@r.postjobfree.com

EXECUTIVE SUMMARY

Experienced IT professional with over 12 years of experience in systems

development and testing. Telecommunications industry background.

Currently looking for position within a technology department or consulting

firm that utilizes my recent system testing and change management

experience.

PROFESSIONAL EXPERIENCE

AT&T Services, Inc., Chicago IL (12/05-02/09)

Change Management Analyst

Performed change management tasks within Change Management team of AT & T

Services.

. Responsible for all aspects of change management, team leadership and

process ownership. Worked with team of 8 managing the change management

process for application development.

. Coordinated well over 500 annual change requests for various applications

while meeting the SLA goal of 90% for service availability. Tracked

change management metrics seeking process improvements when available.

. Managed vendor and vendor project delivery during external development.

. Built and negotiated project estimates for change requests impacting

production applications.

. Coordinated quarterly change management process training to all new

project managers and team members new to the group. This training

contributed to efficient processing of requests to meet the approval

status time line.

. Led daily project/program level meetings on a weekly basis to discuss

issues and concerns regarding change requests and resolution of issues

effecting applications or changes.

. Managed estimates and approvals for all change requests from all impacted

application groups.

. Developed a new and more effective way to implement a escalation process

for vendor development. This process provided visibility to all

application groups as well as increased communication between groups.

. Led and participated in lessons learned meetings to improve the change

management process long term.

AT&T Services, Inc., Chicago IL (6/01 - 12/05)

QA Senior Test Analyst

Member of team responsible for providing a variety of testing services for

the AT & T Wholesale Integration Test Team (Midwest).

. Utilized internal EXPRESS testing tool for successful testing of

internally developed applications.

. Met with customers to analyze and review business requirements

documentation for products. These business requirements were then used

for test case creation

. Planning testing effort estimates for work requests for the Midwest

region test team.

. Managed 13 State regional work requests via departmental website.

. Worked with application developers to build plans for all testing

regions. This proactive planning helped to achieve testing consistency

between all testing regions.

. Created Electronic Data Interchange (EDI) used with external vendors for

services and billing.

. Build documentation for test cases and worked on process improvements for

current and future testing efforts.

Encore Consulting Services, Inc., Chicago IL (7/00 - 5/01)

Senior Technical Analyst/Consultant

Project Management support and programming in a mainframe environment.

IBM Global Services, Chicago IL (3/98-6/00)

IT Consultant

Project management for test. Programming and execution of OS/MVS JCL

jobs.

C.W. Costello, Schaumburg, IL (1/97-3/98)

Programmer/Analyst

COBOL program management and administration utilizing Mico Focus Workbench

for Y2k testing.

1

2 Bank of America, Chicago IL (7/94-1/97)

Technical Specialist

EDUCATION

Chicago State University, Chicago IL 1995 B.S., Bachelor of Science

Major: Computer Science

TECHNICAL SUMMARY

Languages: COBOL, C, C++, Java Script, JAVA, HTML, Visual Basic, ASP

Databases: DB2, IMS, SQL Server

Platforms: OS/MVS, TSO, Windows Vista, Windows 7

Tools: MS Workbench, Micro Focus, MS Word, MS Visio, MS Project,

MS Excel, Powerpoint

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