Customer Service Management
Resume:
Norris Bridges
*** ****** **. ? Wendell, NC ***91 ? 919-***-****
Email: abma70@r.postjobfree.com
QUALIFICATION SUMMARy
I am a highly organized and detail-oriented professional, with experience
in providing thorough and skillful administrative support. I demonstrate
records of high performance standards, including attention to schedules,
deadlines, budgets, and quality of work. I possess the ability to work
independently and institute improvement that allows better management for
the workflow. I am results-oriented and have highly developed problem-
solving and decision-making skills. I am also a motivated self-starter with
an aptitude for learning new and challenging tasks quickly.
COMPETENCIES
Executive/Administrative Paralegal Service (Trial Scheduling/Document
Support Notebooks) Management
Client Relationship Vendor/Supplier Negotiations Event Planning/Promotional
Building
EDUCATION/TRAINING/Accomplishments
Education: Pursued BS: Computer Science, St. Augustine's College - Raleigh, North
Carolina,
Training: Lotus Notes 6, Monarch Services/IBM, 1997, Word, Excel, Power Point,
OS/2, DOS, Norvell, etc.
2004 - 2005 North Garner Middle School Teacher Assistant of the year.
Accomplishmen
ts:
EMPLOYMENT HISTORy
The Brown Law Group, PLLC
September, '08 - Present
Legal Assistant/office manger
Assisting attorney with several different cases from personal injuries,
civil, criminal, traffic cases, dealing with litigation, mediation and
debriefing. Handle accounts receivable as well as payable, filings,
correspondence letters, memos and other general office duties.
Record/database management, data-entry, answering phones & mail
distribution
Prepared policy & procedure manuals and PI notebooks (Personal
Injury)
PCS Professional carpet System
April, '08 - August, '08
Service Technician
Cleaning and extracting water for both commercial and residential. Ability
to repair carpet, replace pads for carpet, spot dies, stretch carpet, and
getting out pet odor and stains in carpet.
Centralized Showing
December '07 - April,'08
Appointment Setter
Assist real estate agents with setting appointments to show houses that are
on the market. Resolve issues that arise between listing agents and
sellers.
Coastal Courier, INC
December '06 - August '07
Contract Delivery Driver
Independent driver. Delivered various sign supplies through-out North
Carolina and Virginia. Ability to lift up to 70lbs. Pulled items from the
warehouse for loading. Identified items by packing list and/or invoice.
Deliverer the materials in a timely and professional manner.
BJs
October '06 - June '07
Customer Service/Loss Prevention
Protect the assets of the company and help maintain a safe business
environment. Minimize loss exposure and actual losses by utilizing
investigative and analytical skills to identify activity that poses a risk
to the store.
Hardison & Leone, LLP
April '06 - June '06
Resource Center/Intake Specialist
Answering multi-line phones. Intake of client information for return call
by attorney. Administrative support to all practice areas of Hardison
&Leon. Work directed by computer programmed checklist items with required
due dates. Records management, includes but not limited to: generation of
work product including letters, forms, documents; copying, processing mail
and faxes; transcription; filing; data entry; ordering medical records and
follow up; and other administrative support work as assigned by attorneys
or case managers.
Monarch Contract Services (IBM)
November '05- April '06
Temporary Assignment
Customer Support/Administrative assistance
Working in the medical department scanning and indexing information into an
in-house database for case mangers and nurses. Also handling incoming
faxes of MTRs (Medical Treatment Reports), coding them to see what medical
condition the report should be classified as. Assist clients as they call
in with various questions. Also assist nurses with certifying employees who
request time away
from work.
North Garner Middle School
October '03 - October '05
Special Ed Program/ Teacher assistance
Assist teachers who have students with special needs in different fields of
study. Working with all subjects, helping them to focus on lessons and
staying on task. Assist with teaching class (substitute teaching).
Specialized in one on one teaching
Tutoring, training etc.
Daily assessments on students with behavioral problems
Working with student on their motor skills and life skills.
Daily function in a regular classroom setting and in isolation
settings.
NB Consulting, LLC
september '03 - Present
Owner/operator
Administrative/Customer Support
Assisting numerous attorneys associated with: The Brown Law Group PLLC,
Ragland and Larrie PLLC, Harley and Bey-Christopher PLLC with several
different cases dealing with litigation, mediation and debriefing.
Record/database management, data-entry, answering phones & mail
distribution
Prepared policy & procedure manuals and PI notebooks (Personal
Injury)
Brick Mortgage Company
May '02 - August '02
commission sales
Loan officer/Loan Originator
Identified and assist prospective clients in the application process of
financing or refinancing of home, loan for home improvement. Originated
residential mortgage loan application which included:
Obtained Verification of Employment, Mortgage, Payoffs, Credit Reports, and
Appraisals
Prepared package for Underwriter (U/W)
Attended closing to ensure the customers comfort and satisfaction
Carolina Hurricanes
October 99' - may 00'
Office Assistance/Concession Cook
Provide exemplary professional assistance to the Executive Staff. Assist
with dairy management and client relations. Support other Executive
personnel assistants with word processing, mail distribution, and
preparation of shipments. Coordinated and monitored conference rooms, as
well as procured all office supplies.
Design and implemented internal controls for shipping and
receiving.
Preparation of food for consumption at various sporting and non-
sporting events.
Instituted and conducted all phases of office procedures,
organizing, and coordinating projects for maximum efficiency.
DEE
REFERENCES
> Kelton T. Brown
Owner
Brown Law Group
> Gary E. Lee
Owner
Trinity Consulting Group
> Rob Douglas
Event Coordinator
RBC Center
919-***-**** ext 2806
Contact this candidate