Engineer Software

LAWRENCE RUPERT

Kyle, Tx *****

Cell: 512-***-****

Email: *******@*****.***

Senior Network Engineer - Lead Support Engineer - Cisco Certified

Summary

Accomplished Telecommunications and Network Engineer with 12 years of

telecommunications and network experience. Highly competent in leading

teams and contributing to projects designed to enhance system functionality

and overall network connectivity. Acknowledged for capacity to tackle

challenging issues, analyze viable alternatives, and provide innovative

solutions for a multitude of networks and clientele. Persistence, personal

integrity, and attention to detail are major strengths consistently cited

by managers, colleagues, and clients alike.

Technical Expertise

. Extensive experience supporting, testing, and installing VOIP, TDM,

and network equipment including: Genband G6 (Voice Media Gateway),

Sonus, Entrisphere (Ericsson) GPON and BPON Triple Play Services

(voice,video, and data), multiple vendor Sip Servers/clients, SBC's,

multiple vendor CSU/DSU's, and Cisco IP Phones

. Expertise with a multitude of VOIP, Voice, and Network protocols

including: SIP, MGCP, ATM/Frame Relay, SS7, PRI, Vocoders, GR-303, V52,

GbE, T1/E1, Sonet, VLAN tagging, QOS, Multicast, Logical Interfaces,

ARP, TCP/IP, UDP, SNMP, shell scripting, and IP Routing.

. High level hardware/software experience on: Multiple Voice

Switches, Alcatel 7450, Unix/Solaris/Linux,cron scripts, FTP/SFTP, MD5

hashing, Cisco switches/routers, Wireless Routers, Telco billing

platforms, Packet Sniffers, probes, Sonet Testers, IPTV solutions, Set

Top Boxes, Video Middleware and Head End office applications, Wireless

routers, and Broadband Testers.

. Other technical experience: High level Technical Management, QA

Testing and script production, Project Management, Agile, HTML coding,

TL1 and CLI scripting, C++ coding, Oracle (SQL), Java coding, Microsoft

Visio, Microsoft Project, Microsoft Word, and Microsoft Excel.

Professional Experience

PointOne, Austin, Tx

Network Operations Center Manager

2009-2010

Lead Network Operations Center staff and operations in a 24x7 environment.

Acknowledged and maintained

escalated and high level issues. Performed high level technical support on

internal and external VOIP, TDM, SIP, and

server issues in a Sonus, Nextone, and open source environment.

. Served as the main technical escalation point between customer

service, NOC, engineering, and field operations.

..Created and implemented detailed processes for Maintenance

Notifications to internal groups and external customers.

. Developed procedures for on-call, work load prioritization and MTTR

with limited resources.

. Attended and assisted in internal project planning and execution

meetings with the CEO, CTO, and other members of the executive team.

. Monitored HP Openview and trouble reports for network fault trends to

acknowledge internal or external routing issues.

. Constantly reported known and new issues to the Vice President of

Operations.

Ericsson, Plano, Tx

2007 - 2009

Product Support Engineer IV / 3rd Level Support

Served as a Lead Support Engineer on the EDA 1500 and Genband G6 product

lines. Provided 3rd level support to pre and post sales customers within

escalation SLA's. Advised, assisted, and trained 1st, 2nd, and 3rd level

Engineers on high level VOIP, video (IPTV), IP, and other technical issues.

Worked closely with System Test and Software Engineering in an Agile

environment to troubleshoot and evaluate software loads on

Ericsson/Entrisphere voice, video, data, and server applications. Followed

and maintained entire product lifecycle with core teams for software and

hardware development for multiple projects. Tested, Gathered and evaluated

debug commands as dependent of customer trouble issues in a lab and live

environment. Initiated PR's to software engineering. and followed through

with testing for patches and new software releases.

. Performed as a key member of the AT&T project staff for lab and FOA

deployments.

. Created and tested highly detailed technical Method of Procedures

(MOPS) and automation scripts for key AT&T members and internal Ericsson

cross functional teams for Ericsson and Genband equipment in a condensed

time period.

. Performed weekly audits and reviews of AT&T lab issues to streamline

fix priorities in new software releases.

. Met all project deadlines within project scope, leading to further

hardware purchases by key customers.

. Maintained and worked escalations, outages, and on-call duties to

exceed Performance Management Goals by 50%.

. Assisted in obtaining key customer hardware and support contract of

over 20 million dollars.

Genband Inc, Austin, Tx

2005 - 2007

Professional Services Engineer / Customer Engineer

Provided high level technical support to end users on Genband VoIP, VoATM,

and Sun Server Equipment. Performed testing, installations,and upgrades of

Genband VOIP/VoATM gateway and EMS servers at customer LEC and ILEC

locations. Tested new software releases in lab environment for voice

quality on VOIP and VoATM. Initiated bug reports to software engineering

and followed through with testing for patches and new software releases.

. Worked closely with System Test and Software Engineering in order

to troubleshoot and evaluate software loads to minimize bug reports on

lab and live systems.

. Gathered and evaluated packet sniffer logs, call traces, event, and

nvram logs to identify single or multiple points of failure.

. Maintained, troubleshot and repaired customer systems and CPE devices

for VOIP, voice, and EMS issues to achieve high levels of customer

satisfaction.

. Lead Engineering lab Sun and Windows servers installs, software,

partitioning, and patch upgrades

.Performed GAP Analysis documentation and testing between Alcatel-Lucent

and Genband EMS servers for AT&T Management and Development, allowing

75% of AT&T EMS trouble report closure.

. Trained Engineers and Management on Salesforce administration and

usability during Siemens integration.

Broadwing Communications (presently Level 3), Austin, Tx

1999 - 2005

Technical Advisor / NOC Tech II

Tested and repaired POTS, VOIP, and point to point circuits using Tberd,

Net Analyst, Heikemian, and Sage 950 test sets to customer's router/CSU.

Tested, monitored, and maintained fiber optic private line circuits (OC-3

to OC-192) using Cisco, Corvis, Cienna, and Nortel Sonet Equipment.

Engineered, restored and improved routing and translations on dedicated and

switched voice services in DMS and DEX switches as well as INET and HP

Openview. Tested for continuity and millisecond delay on circuits, echo

cancellers, and trunks. Provided high level support for troubleshoot issues

with dedicated and switched voice, ATM/Frame Relay, Dedicated IP, Sonet,

and VOIP.

. Trained and mentored Tier I and II technicians on VOIP, Sonet, ATM,

and POTS technologies.

. Aided in test and turn-up of thousands of circuits resulting in over

10 million in new contracts.

. Maintained, supported, and developed Least Cost Routing protocols for

international and domestic long distance ending with almost a 2 million

dollar cost savings effort.

Education

Master of Business Administration (MBA) with a minor in Information Systems

Expected Graduation 2011

Texas A&M University - Commerce, Commerce, Tx. (Attending Classes Online)

Bachelors of Science (BS), Computer Information

Systems Graduation 2008 Bellevue

University, Bellevue, Nb

Certifications

Cisco Certified Network Associate (CCNA 640-802) Cisco Certification

number CSCO11792668. Expiration 06/22/2013.

Training

Cisco Certified Network Associate Training (640-802), CED Solutions,

Atlanta, GA

PMI/PMP Project Management for Managers, Bellevue University, Bellevue

University

SIP server and application corporate training, Genband, Austin, Tx

Vocoder applications and uses corporate training, Genband, Austin, Tx

Ethereal packet sniffer applications corporate training, Genband, Austin,

Tx

Munitions and Missile Guidance Systems Certification, Community College of

the Air Force, Sheppard AFB, Tx

Electronics and AC/DC circuitry training, Community College of the Air

Force, Keesler AFB, MS

Military Experience

U.S. Air Force, Cannon AFB, NM

Munitions System Technician E-3

Maintained and repaired internal munitions network systems.

Assembled and disassembled high tech missiles and bombs using Technical

Orders, Electronic Schematics, and blueprints. Maintained precise inventory

of munitions and their exact locations within storage structures. Prepared

inventory logs, storage structure maps, and proprietary reports for

supervisor. Built and controlled Technical Orders for all munitions system.

. Aided in Operation Desert Shield by

inventory and storage of all returned munitions items.

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