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Customer Service Manager

Location:
Waterloo, IA, 50702
Posted:
July 20, 2010

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Resume:

Edin Eddie Miskich

PERMANENT:

**** ******* ***.

Waterloo, IA 50702

abma5z@r.postjobfree.com

319-***-****

MANAGEMENT PROFILE

O p e r a t i o n s O v e r s i g h t • Te a m L e a d e r s h i p • P r o j e c t M a n a g e m e n t

Qualifications Summary

.

• Highly motivated, quality-engineering professional with over 12 years’ of

experience and cross-functional expertise in business and financial analysis,

accounting, marketing, and new business development.

• Proven history of improving business operations and increasing profitability.

• Exceptional problem solving, team building, leadership, communication and conflict

management abilities.

• Ability to talk, write and conduct business in English, Bosnian, Serbian and Croatian

languages.

• Self-motivated, hard-working individual.

• Computer literate in multiple operating systems, software applications and

programming.

• Enjoy working with public and diverse population.

• Excellent common sense and decision making abilities.

• Outstanding interpersonal, communication, and conflict management abilities

extremely effective in stressful situations.

• Enjoy outdoors and sports. PADI certified rescue diver and skier.

Key Expertise

Spreadsheets

Accounts Payable and Receivable Worker’s Compensation

Asset Management and Disposition Wage Withholding Orders

Auditing Year-end Tax Closings

Bank Reconciliations Sales Forecasting

Cash Control Schedules of Depreciation

Cost Accounting Financial Statements

General Ledger Quality Assurance

Inventory Audits Internal and External Records Examinations

Review Processes Management Procedures

Invoicing/Client Billing Payroll Worksheets

Journal Entries Payroll Processing

Education

Masters of Business Administration in Finance (In process) expected graduation 2012

4.0 GPA

Kaplan University, Cedar Falls, Iowa

Bachelor of Science in Business Administration, February 2010

Summa Cum laude with 3.88 GPA

President and Dean’s list

Kaplan University, Cedar Falls, Iowa

The Associate in Arts Business Administration, December, 2000

Hawkeye Community College, Waterloo, Iowa

Career Highlights

Owner, Pita King Restaurant. April 2009-Present

Owner and manager of two very successful fast food type restaurants

• Formulate administrative and operational policies and procedures

• Direct and coordinate activities through managerial personnel, all

restaurant operational activities, sales projections, menu development,

strategic planning and revision of expenditures, financial, and

operational reports.

President, Europa Market Inc. Nov. 1998 –March 2009

Business owner, president of two grocery stores located in Waterloo and Des Moines, Iowa

• Serve as owner/general manager, handle ordering products/supplies, major purchases, all financial

meters, marketing/advertising issues

• Oversee all hiring and maintaining company procedures, customer service, all state, health

department, and fire code licensing and permits

• Utilize existing tools to identify and prioritize communications and regularly use discretion to filter

communications to the store team.

Owner, Espresso cafe Oasis. April 2001- March 2009

Business owner, president of two coffee shops located in Waterloo and Cedar Falls, Iowa

• Directing a staff of twelve employees in providing strategic planning, expert

advice, guidance, leadership.

• Drive the implementation of company programs by developing action plans and directly motivating

and instructing the store team to implement them to meet operational and organizational objectives.

• Develop strategic and operational plans for the work group, managing execution, and measuring

results.

REFERENCES AVAILABLE UPON REQUEST



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