Customer Service Manager
Resume:
Edin Eddie Miskich
PERMANENT:
Waterloo, IA 50702
********@*****.***
MANAGEMENT PROFILE
O p e r a t i o n s O v e r s i g h t • Te a m L e a d e r s h i p • P r o j e c t M a n a g e m e n t
Qualifications Summary
.
• Highly motivated, quality-engineering professional with over 12 years’ of
experience and cross-functional expertise in business and financial analysis,
accounting, marketing, and new business development.
• Proven history of improving business operations and increasing profitability.
• Exceptional problem solving, team building, leadership, communication and conflict
management abilities.
• Ability to talk, write and conduct business in English, Bosnian, Serbian and Croatian
languages.
• Self-motivated, hard-working individual.
• Computer literate in multiple operating systems, software applications and
programming.
• Enjoy working with public and diverse population.
• Excellent common sense and decision making abilities.
• Outstanding interpersonal, communication, and conflict management abilities
extremely effective in stressful situations.
• Enjoy outdoors and sports. PADI certified rescue diver and skier.
Key Expertise
Spreadsheets
Accounts Payable and Receivable Worker’s Compensation
Asset Management and Disposition Wage Withholding Orders
Auditing Year-end Tax Closings
Bank Reconciliations Sales Forecasting
Cash Control Schedules of Depreciation
Cost Accounting Financial Statements
General Ledger Quality Assurance
Inventory Audits Internal and External Records Examinations
Review Processes Management Procedures
Invoicing/Client Billing Payroll Worksheets
Journal Entries Payroll Processing
Education
Masters of Business Administration in Finance (In process) expected graduation 2012
4.0 GPA
Kaplan University, Cedar Falls, Iowa
Bachelor of Science in Business Administration, February 2010
Summa Cum laude with 3.88 GPA
President and Dean’s list
Kaplan University, Cedar Falls, Iowa
The Associate in Arts Business Administration, December, 2000
Hawkeye Community College, Waterloo, Iowa
Career Highlights
Owner, Pita King Restaurant. April 2009-Present
Owner and manager of two very successful fast food type restaurants
• Formulate administrative and operational policies and procedures
• Direct and coordinate activities through managerial personnel, all
restaurant operational activities, sales projections, menu development,
strategic planning and revision of expenditures, financial, and
operational reports.
President, Europa Market Inc. Nov. 1998 –March 2009
Business owner, president of two grocery stores located in Waterloo and Des Moines, Iowa
• Serve as owner/general manager, handle ordering products/supplies, major purchases, all financial
meters, marketing/advertising issues
• Oversee all hiring and maintaining company procedures, customer service, all state, health
department, and fire code licensing and permits
• Utilize existing tools to identify and prioritize communications and regularly use discretion to filter
communications to the store team.
Owner, Espresso cafe Oasis. April 2001- March 2009
Business owner, president of two coffee shops located in Waterloo and Cedar Falls, Iowa
• Directing a staff of twelve employees in providing strategic planning, expert
advice, guidance, leadership.
• Drive the implementation of company programs by developing action plans and directly motivating
and instructing the store team to implement them to meet operational and organizational objectives.
• Develop strategic and operational plans for the work group, managing execution, and measuring
results.
REFERENCES AVAILABLE UPON REQUEST
Contact this candidate