Customer Service Quality Control

-*Sharyn Flint

***** ****** ****

Ramrod Key, FL 33042 -MM 28.5

305-***-**** ~ abma5q@r.postjobfree.com

Objective

To obtain a position offering challenge, travel, and financial rewards while continuing to learn new skills as well as

utilizing my finely tuned diverse-industry customer service skills.

Work Experience

Job Title/Company

3/2010-6/2010 Crew Leader Assistant, US Census Bureau

Homestead, FL

I hired on for the 2010 Census as a Quality Control Enumerator. Post training I was recognized for my leadership

abilities and promoted to Crew Leader Assistant. Duties include quality control checks on production information,

coordinating transferring information to the quality control enumerators working in the area and record keeping/updating

as well as fieldwork enumeration.

4/2009-3/2010 Wine Steward Winn-Dixie

Big Pine Key/FL

As a certified Sommelier, I was hired to be one of seven Wine Stewards in over 500 stores in seven states. I have the

distinction of the highest wine sales in the company and in all of the keys. I have increased revenue through higher

sales and larger gross margins. I love the direct contact aspect of customer service and to discuss wine.

11/2007-2/2009 Operations Research Analyst, J.Crew

Forest/VA

I began as a factory packer and quickly cross-trained in the handling of Direct Returns and good stock re-tags. I trained

and advanced to Quality Control where I assisted in inspecting 5% of items shipped in to the DC. My attention to detail

was noted and I advanced to the position of Operations Research Analyst. Computer and hand held scanner usage

included in job scope.

3/2004-5/2007 - Senior Merchandiser NIS

Sarasota/FL

As a four town territory rep my responsibilities included scheduling meetings for various project contract work

addressing compliance, inventory, ordering, and display confirmation for major US corporations. Often times working

within strict timelines and budget constraints.

1/2005 - 6/2005 Manager The Arcadia Tea Room

Arcadia/FL

Contracted by a small business owner to reopen this historical landmark restaurant/eatery after Hurricane Charly, I was

instrumental in developing the facilities theme-within-a-theme evening menu. This endeavor allowed for expanded

evening hours, which increased revenue for the operation. Responsibilities included overseeing all front of house staff,

training, scheduling, cash management, purchasing and project/banquet facilities management.

3/1995 - 3/2004 Stage Technician IATSE

Naples/FL - Roanoke/VA

During my affiliation with the IATSE, I worked with two different stage technician unions creating the magic of

entertainment and trade shows. These shows ranged from major national concerts, large and small theater productions

to various size conventions. My responsibility as production assistant, which included supervisory positions – included

but was not limited to working as general hand; electrician; audio visual; props; wardrobe; merchandising and crew lead.

The versatility of working in this industry prepared me and fine-tuned my ability to handle projects, which all operate

under very demanding guidelines always associated with deadlines.

10/1998 - 12/2000 Owner/Manager - Madisonville General Store

Madisonville/VA

Responsibilities included coordination of all aspects of owning and operating a convenience store with food service and

specialty wines. I made all purchases, merchandised, created menus, cooked, cashiered, payroll; I did everything along

with staff of two to three employees.

4/1995 - 7/1998 Owner/Partner, President - The Welcome Matters

Fort Myers/FL All operations associated with running a commercial/residential cleaning company. Staff management.

9/1985 - 10/1995 Senior Clerical - Snelling Temps

Fort Myers/FL

I worked as a professional temp though in conjunction with other evening positions held to both expand my knowledge

base and supplement finances. These positions included office related work to light construction. This allowed me to

both hone and learn new skills while researching different fields of employment. During these times, I also held a real

estate license, which was required after I started as a temp receptionist advancing to office manager with VIP Realty.

.

Education

2/2007 - 4/2007 Le Cordon Bleu ~ Certificate of Sommelier

Miami - FL - US

8/1985 Edison Community College ~ Vocational - Computers

Fort Myers - FL - US

7/1978 Carolina School of Mixology ~ Certification

Charlotte - NC - US

6/1976 Manchester Community College ~ Vocational - Hospitality

Manchester - CT - US

Affiliations

9/1996 - 2/1999

Our Mothers Home Board Member – Construction Chairman

Skills

Intermediate to expert computer skills utilizing Microsoft

Operating systems and affiliated programs

Knowledge of all other office environment equipment

Notary – registration in both VA and FL for over ten years – not

current

References

References will be supplied upon request.

I supplement my work as a corporate investigator through various companies. My job is to inspect the levels of

cleanliness, hospitality, and honesty in the workforce. This has given me an exceptionally critical eye for detail.

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