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Manager Customer Service

Location:
Sacramento, CA, 95864
Posted:
July 20, 2010

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Resume:

FRANK P. NEWHOUSE

**** ******** **.

Carlsbad, Ca. 92009

* Cell: 916-***-****

abma5g@r.postjobfree.com

Entrepreneurial Executive / Strong Operations Manager

Logistics, Transportation, Safety, Inventory, Supply Chain Distribution

Leader

Lean Technology, Six Sigma Green Belt Certified

CAREER HIGHLIGHTS:

. 18+ years of profit driven experience as an Operations Manager,

Distribution Manager and Business Owner.

. Well-respected executive/manager skilled in directing daily

production, P & L accountability, safety, inventory control,

materials management, multi warehouse locations, transportation,

logistics and high volume, high SKU, pick and pack, multi shift

automated supply chain distribution operations, conveyer and

sortation system order fulfillment and 3PL.

. Resourceful manager trusted to implement and create policies,

procedures and system improvements to increase productivity and

achieve each organization's mission.

. Strong relationship builder with excellent judgment, strong

decision-making skills, and the ability to gain respect with

executives, managers, staff and customers.

. Customer specialist experienced in delivering exceptional

customer service both internal and external.

. Enthusiastic team builder with a record of managing employees

and maintaining an environment that encourages high employee

performance.

. Disciplined budget manager responsible for controlling operating

expenses, minimizing expenditures and delivering cost savings.

. Introduced Lean Technology, Six Sigma, 5S principles and TQM

processes across all production, warehouse, logistics, and

transportation and distribution operations.

. Persuasive communicator with strong written and verbal

communication skills. Strong attention to details and analytical

skills.

. Proficient using Microsoft Office (Word, Excel, PowerPoint,

Access, Outlook), SAP, Oracle, and various MRP, WMS, and ERP

applications with RF technology.

. Well versed in safety requirements of OSHA, Cal OSHA, EPA and

DOT.

PROFESSIONAL EXPERIENCE

Distribution Center Manager/ Site Manager (2007 - Present)

Valspar Corp.

Manage the profit/loss, budgeting, personnel, and customer relations

operations of a multi-entity production, warehouse, transportation and

supply chain distribution program supporting annual sales of more than

$ 100 million and an annual inventory of $ 10 million.

. Oversee one million square feet of warehouse, production and

inventory distribution facilities (including bulk, conveyer and

sortation systems) in Sacramento.

. Manage a high performance team of self-motivated and culturally

diverse staff consisting of 6 direct report supervisors and 185

hourly employees. Implemented continuous training to maximize

productivity and QA.

. Determines purchase of all capital equipment.

. Prepares and establishes center hourly compensation levels.

. Responsible for maintaining company safety, quality, financial,

personnel, quality, transportation and customer service.

. Work closely with 3PL providers in satellite locations and was

liaison between sales and distribution.

. Improved productivity, efficiency, on-time product delivery, and

customer satisfaction using Lean Management, Six Sigma and Best

Management practices.

. Maintain inventory storage, replenishment and allocation programs

using Oracle11i/ WMS with RF technology. Increased inventory

accuracy with cycle count program.

. Negotiate contracts with dedicated local carriers to optimize

delivery costs to retail customers in California and 6 western

states.

. Established safety-first environment with SMART Safety Training

program. Worked with Corporate Safety Management to improve

workplace safety and ensure compliance with all DOT, OSHA, Hazmat

and EPA regulation.

. Certified Root Cause investigator.

. Responsible for the maintenance of Distribution Center facility

and transportation equipment, providing both preventative

maintenance programs and all necessary repairs; maintain

compliance with all DOT, OSHA and EPA regulations.

DISTRIBUTION / Operations/ WAREHOUSE MANAGER (2006 - 2007)

Creative Touch Interiors, Inc. - Lathrop, CA

Managed the production, purchasing, inventory, and distribution and

transportation operations of a 600,000 square foot distribution center

serving local and national chain retail companies and residential home

developers.

. Introduced statistical inventory controls to improve inventory

accuracy, achieve timely raw material deliveries, and reduce

incoming freight costs 12%, a $120,000 savings.

. Established the operational framework for long-term savings in all

handling, pick and pack and warehouse services.

. Generated over $320,000 in year-over-year freight cost savings, a

17% reduction.

. Reduced inventories 22%; improved inventory cycle counts while

maintaining continuity of material flow; and improved distribution

quality while reducing missed or shorted shipments.

. Co-authored Quality and Safety Procedures to achieve National

Housing Qualification certification.

. Implemented and managed programs to maintain compliancy with OSHA

and DOT.

. Environmental Health & Safety Administrator for two California

locations.

. Helped convert the company to SAP with RF technology from RFMS

system and served as an SAP regional power user and process owner

for two California locations.

. Managed 90 to 185 employees and implemented training plans to

improve employee performance.

Owner/Operator (1991 - 2006)

Village Flower Shop / A&R Petals Florist - Sacramento, CA

Acquired ownership of an under-performing customer-driven business and

applied an entrepreneurial spirit to build customer traffic and grow

annual sales from less than $300,000 to $1 million.

. Provided decision-making on all business operations, sales,

marketing, personnel, cost control, budgeting, purchasing,

inventory, delivery and customer service.

. Developed and executed a marketing strategy to open new retail

locations, grow on-line Internet sales and deliver high profit

business in a very competitive industry.

. Implemented a new delivery system to maximize efficiency across

all production and delivery services. Also established a Windows-

based POS system responsible for reducing labor costs 22% and

cutting cost of goods sold through grow direct purchasing

. Recruited, trained, and managed as many as 45 employees and

improved employee productivity resulting in saving annual overtime

costs.

* Implemented cost control strategies and administered operating

budgets.

DISTRIBUTION MANAGER (1986 - 1991)

Milgard Manufacturing - Rancho Cordova, CA

Directed the inventory and distribution operations for a window

manufacturing company supporting more than 60 stores and retail

markets in California and Nevada.

. Improved operational efficiency and achieved supply and

fulfillment goals for all retail customers.

. Managed 150 to 190 employees and prepared staffing projections to

meet continuously changing sales, production, and delivery

requirements.

. Increased on time delivery efficiency from 93.2% to 99.7%.

. Established a new Preventative Maintenance Program; negotiated

contracts to procure new delivery equipment; launched new safety

programs to comply with OSHA and DOT.

EDUCATION AND TRAINING

Bachelor of ARTS degree - Business

Fairmont State College

Special Training / Continuing Education:

. Acquired extensive on-the-job operations, transportation, safety,

inventory, logistics and distribution management training.

. Lean Six Sigma Management Certified (Green Belt)



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