Customer Service High School

Eupholia E. Cunningham

***-** *. **** **. Florence, SC 29501

Phone: 843-***-**** Email: abma3n@r.postjobfree.com

Skills: Microsoft Word, Access, Excel, PowerPoint, Outlook

Education

West Florence High School, Florence, SC

August 2001-May2004

High School Diploma

Columbia College, Columbia, SC

August 2004-December 2005

Music Education Curriculum

Coastal Carolina Community College, Jacksonville, NC

August 2006-May 2008

Classes leading to Associate in Music Education

Florence-Darlington Technical College, Florence, SC

March 2009- Present

Music Education

Experience

Field Operations Clerk

U. S. Census Bureau, Florence, SC

April 2010-Present

Prepared enumeration materials by checking address registers for duplicate

or missing addresses, organizing crew leader assignment control records,

keying data, and checking training materials.

Prepared work assignments for field staff.

Tracked and shipped census forms for processing at the U.S. Census Bureau's

National Processing Center.

Performed assigned tasks in the operations control system.

Answered incoming calls, and provided customer service by answering

callers' questions or taking messages

Collections Representative

Zenta Recoveries, Inc., Florence, SC

September 2009-March 2010

Make outbound and take inbound calls to consumers

Collect balance in full, make payment arrangements, offer and collect

settlements

Update consumer's files and file disputes

Member Service Representative

Health Facilities Federal Credit Union, Florence, SC

November 2008-May 2009

Performed multiple transactions including check cashing, accepting

deposits, withdrawals, account transfers, balancing cash drawer, and

payment collecting

Promoted the credit union's products including vacation accounts,

fundraisers, and bill pay

Assisted members with cash advances, resolving minor issues, filing

paperwork, and ordering products.

Tutor

Columbia College Math Department, Columbia, SC

August 2005-January 2006

Tutored students in various levels of college math including algebra,

statistics, and calculus

Proctored make-up exams and practice test for students.

Provided feedback to professors and other tutors in both private and group

sessions

Hostess

Outback Steakhouse, Columbia, SC

December 2004-August 2005

Greeted and assigned customers to tables

Received calls and made reservations for dining

Handle minor customer complaints

Front Desk Receptionist

Columbia College Residence Life Department, Columbia, SC

September 2004-May 2005

Monitored visitors and guests and answered phone calls

Responsible for guest log book and written security report

Maintained lobby area and upkeep of the building entrance

Cashier

Sav-Way Food Stores, Florence, SC

June 2004-April 2006

Rung up and collected payment for goods purchased

Balanced cash drawer and made safe deposits

Stocked shelves and maintained store cleanliness

Volunteer

Receptionist

Page's Auto Body Repair

November2005-present

Answered phone calls and took messages

Maintained appointment schedule

Prepared invoices/billing statements

Managed ingoing/outgoing mail

Managed payments for the establishment's bills

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