Christina Slade

Summary

***** *** ****

Damascus, MD 20872

301-***-**** A highly organized and motivated professional with over thirteen years of security experience.

abma0w@r.postjobfree.com Strong problem solving and decision making skills with the ability to develop and implement

effective action plans; strong attention to detail with exceptional ability to pinpoint and

determine accurate fraud cases. Track record for ensuring all work performed is in

conformance to existing policies and procedure, in addition to all applicable federal

and state laws and regulations. Functioned as a driver to prevent, respond to,

investigate, resolve, and report claims relating and leading to loss, as well as theft.

Demonstrated experience in the coordination of criminal investigations.

Commitment to detail in doing the job right the first time. Excellent communication

and presentation skills. An overall team leader, providing both motivation and

training, by example.

Employment History

District Loss Prevention Manager

09/2008 – 05/2010 Loomis Armored, Springfield, Virginia

Was responsible for the management of all aspects of Loss Prevention/Investigations

within the Central Atlantic area. Investigated internal and external fraud and theft for

7 branch locations and acted on findings as appropriate. Performed investigations

to develop suspects responsible for internal theft against the company and

prepared those cases for criminal or civil prosecution. Conducted interrogations

and pre-disposition interviews as part of ongoing criminal/fraud investigations.

Assist state, local and FBI agencies in robbery investigations against the

company. Conducted risk analysis and established effective plans/procedures to

prevent losses. Continuously evaluated loss trends to ensure new emerging risks

were readily identified and appropriate plans were implemented. Interacted with

all key staff positions, most importantly Cash Management Services, Human

Resources and Operations to cooperatively implement loss prevention strategies.

Assured an effective claims management program was in place. The program

reflected timely reporting of losses and verified prompt, accurate investigations

occurred. Provided management guidance in the physical security requirements

for new or the upgrading of existing facilities. Conducted branch audits of policies

and procedures to verify compliance. Acted as liaison with local, state and federal

authorities. Maintained a working relationship with regulators e.g. DOT, OSHS and

DCJS. Excellent communications skills, both written and verbal coupled with

computer skills involving spreadsheets and presentations. Daily communication

with customers to resolve loss issues.

Loss Prevention Manager

12/2006 – 09/2008 Sears, Gaithersburg, Maryland

Responsible for the execution of Loss Prevention and Safety programs that reduce

exposure of loss in the building. Focus was placed on communication,

professionalism and building relationships; along with time management and

prioritization. Reducing accident claims; customer and employees was one of my

duties as a member of the Store Safety Team. Investigated cases of fraud

involving use of charge cards reported lost or stolen, cash refunds, and non-

existent accounts in retail stores; gathered information from credit sales and

collection departments regarding suspected fraud cases. Compiled detailed

reports on fraud cases; responsible for submitting and discussing with police

officials. Consulted postal official when charge cards are reported lost or

stolen. Prepared reports of fraud cases and submitted reports to other

company officials. Responsibilities also included the training of the loss prevention

agents in the identification and apprehension of shoplifters. Ranked # 1 in the

region with external apprehensions without incident and # 2 in the district with

internal cases. Developed seasoned Agents to be recommended for promotional

opportunities in LP Management. Built relationships with the store community to

promote an avenue of communication between LP and sales associates. Report

writing, record keeping and retention of evidence for court proceedings.

Understanding of State Law and worked as liaison between local Police

Departments and the LP Team. Conducted monthly audits and reported results to

the District LPM. Familiar with LP equipment (CCTV. DVR’s and basic installation of

covert cameras) and the repair/troubleshooting of the equipment. Ability to generate

and build internal cases though the use of exception reports . Always maintained a

professional appearance and demeanor.

Security Executive (Manager)

6/2006 – 12/2006 Macy's, Bethesda, Maryland

Implemented the store’s shortage prevention programs for an $80 million dollar

store. Ensured that the selling floor security standards were maintained at all times.

Monitored internal and external case productivity and recovery. Conducted all

internal and external investigations. Managed payroll expense for the department.

Recruited, interviewed and selected qualified security staff. I trained, motivated and

developed the security team to reach their fullest potential and to maximize

business opportunities. Ensured all procedures, policies, exposure standards and

shortage awareness were thoroughly understood by the security team. Wrote

informative reports to update management on all security matters. Immediately

responded to security violations, alarms, and other emergency situations. Exercised

sound judgment and maintained confidentiality at all times.

Security Executive (Manager)

2/2005 - 6/2006 Macy's, Wheaton, Maryland

Managed the external/internal theft programs, conducted and supervised all the

internal audits inclusive in the loss prevention shortage program. Supported the

daily operations of a $30 million dollar store which consisted of an employee base

of over 300 employees. Formed a partnership through educating the employee

base on suspicious behaviors and other service related topics.

Acted as the company liaison with local law enforcement agencies and community

base agencies. In addition, conducted cash and policy/procedure audits and ensure

effective systems are in place for cash control. Managed and supported a loss

prevention staff of 7, on shoplifting identification and apprehension, surveillance

procedures, identifying possible credit card fraud as well as internal employee theft.

Lastly, communicated to other executive managers regarding the safety program

protocol.

Loss Prevention Manager

1/2004 - 2/2005 Nordstrom, Annapolis, Maryland

Apprehended numerous shoplifters by recognizing suspicious behavior. Increased

awareness in safety and shortage by implementing and maintaining the stores Loss

Prevention Awareness Program. Ensured that investigations were conducted and

successfully concluded involving associate theft and violations of business conduct

policy. Maintained all Loss Prevention programs, which provided a path to educate

management and associates in the causes of inventory shortage, theft/fraud

shortage and safety related losses, and the methods by which they can be

prevented. Managed the Loss Prevention budget for the store. Conducted training

on the detection and apprehension of shoplifters, investigations of dishonest

employees and company audit program for new Loss Prevention agents.

Implemented and managed physical security and store observation programs. In

charge of all the hiring of new loss prevention agents.

Education

Montgomery College, Rockville, Maryland

Criminal Justice

Skills

• Proficiency and expertise in MS Office Word, Excel, PowerPoint

• Very effective in verbal communication and written skills

• Customer-service oriented

• Effective time management skills

• Knowledge in identifying and follow-up of fraud related issues

Other Experience

Wicklander Advanced Interview and Interrogation Techniques

John E. Reid & Associates Interview and Interrogation Techniques

Current Hand Gun Permit for the State of Virginia (DCJS#992-20669)

Maryland State Certified

References

References are available on request.

Contact this candidate