Customer Service Data Entry

Caressa A. LaSalle

**** ********* **.

Marrero, La. 70072

504-***-**** cell

abma02@r.postjobfree.com

KNOWLEDGE SKILLS AND ABILITIES:

Ability to establish realistic long and short-term goals and objectives,

set achievable deadlines and react quickly to changing priorities.

Proficient in sales, finance, retail and customer services. I also posses

strong customer service skills and I am able to tactfully communicate with

all levels of the business and civilian community.

EDUCATION:

2005-Present

Delgado Community College

New Orleans, La.

International Business

1995-1999

John Ehret High School (Business Course: Accounting)

Marrero, La.

EMPLOYMENT HISTORY:

Manpower Inc.

08/2009 - Present - Staffing Specialist

. Obtain detailed assignment information from customers and utilize it

to provide effective customer service.

. Interview and Test applicants using the Predictable Performance

System to evaluate their qualifications for assignments.

. Administer the training of temporary employees to upgrade their

skills for assignments.

. Fill customer work orders with qualified temporaries.

. Monitor temporary employee attendance and performance using the

phone and Quality Performance Program.

. Troubleshoot to resolve the problems or complaints of customers and

temporaries.

. Coach and Counsel temporaries to ensure quality performance and job

satisfaction.

. Implement company award programs to recognize the good performance

of temporaries etc.

STEWART ENTERPRISES INC.

03/2008 - 01/2009 - Interment Coordinator

Coordination and preparation of Interments/Entombment documents for

Louisiana Metro

Cemeteries

. Process all Interment contracts and update all applicable logs, files,

cards and maps

. Daily data entry and use of the AS400

. Prepare daily service schedule and interment report

. Process Interment contracts verifying that all monies have been

received for deposit

. Handle incoming calls and inquiries

. Produce various reports

. Ability to maintain and organize files

. Filing and various other clerical duties

UNIVERSAL PERSONNEL/ ENTERGY

05/2006 - 03/2008 - Geographic Information System (GIS) Digitizer

Phasing out the former record system by creating a digital map of the city

of New Orleans gas mains and services Used graphic information,

system/modeling and mapping software, such as Oracle Databases with Power

Built Front-end, AutoCAD, and supporting programs

MANPOWER/TURN SERVICES INC.

11/2005-4/2006 - Receptionist

. Data Entry

. Handle incoming calls and inquiries

Accounts Payable and Receivable

. Corresponding Reports

CIRCUIT CITY STORES INC

8/2000-8/2005 - Customer Service Associate

. Assisting Customers with merchandise

. Handle incoming calls and inquiries

. Extensive cash handling

. Returns, refunds, and merchandise releasing

. Processing credit card applications

. Corresponding Reports, etc.

JEFFERSON PARISH HUMAN SERVICE AUTHORITY

6/2002-6/2004 - Assistant Administrative Assistant

. Scheduling doctor's appointments

. Monthly reports

. Monthly Audit

. Data Entry

. Run Errands

. Assist with different tasks as needed, etc.

SOFTWARE:

Computer Literate- Highly proficient in GIS Small World GDO 4.0, GMS 5.1,

Excel, Access, Power Point, Accounting, GroupWise, Internet, WordPerfect

Office 2000, Microsoft Outlook, Microsoft Office 98 - XP, AS400, Laser

fiche, Visio, Ms Project, & Data Entry

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